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Home Improvement reviews in Florence

  • A
    The owner returned my call promptly and after discussing the services needed he emailed me a detailed estimate and answered all my questions. I was confident after speaking to Joe that the work would be done exactly as I had requested. His son, Anthony, was the actual serviceman and he was courteous and my questions were answered and together we agreed on the best plan to cover everything that needed to be done in the most efficient and least disruptive manner. He worked tirelessly to complete all the extra services I hadn���t thought of initially which involved cleaning the bathroom vents, replacing the bird guard on the outside of the dryer vent and also cleaning the refrigerator coils which it turns out were in pretty bad shape! He showed me pictures of before and after and the difference was remarkable. Although he needed to work longer to accommodate all my requests, he was kind and patient and did not make me feel guilty for adding extra work, although I felt bad that he had a very long work day! If you are looking for courteous, reliable,and professional service this is the company to choose!
    - Irene S.
  • A
    Excellent work. Came up with a custom solution to insulate exhaust pipes running under a very large deck. Andy was up front that the project was custom and that the amount of work was not immediately clear. Gave me a range and came within it. Kept me informed of progress and any barriers. Kept work areas clean between work days.
    - SIMON A.
  • A
    Rene Gauthier Jr and his crew were amazing. We had a rather ambitious project of finishing a blank-canvas basement turning it into a bedroom, a full bathroom, two rooms for utilities, a gym and very large entertainment area complete with a wet bar. Rene was right there with us every step of the way and rolled with the punches with every twist and turn our creative process took. He and his staff were very respectful of our time, our house and our privacy. Rene looked for ways to save us money without cutting corners. The end product is GORGEOUS! our goal from the start was to make our basement have the look and feel of the rest of the house and he accomplished precisely that! Thanks Rene for an amazing job!
    - David G.
  • A
    My experience with Real Dry was exceptional throughout the whole process. Last year, we were getting water in our basement whenever there was a heavy rain. Steve came and assessed the situation, and recommended digging wells around our basement windows and door and filling them with gravel for better drainage straight down (rather than toward the house/windows). We initially talked about also digging a well in the front of the house, where water would pool due to our lack of gutters and then come in through the foundation. So the initial estimate included all of that. When Steve arrived on the actual day with his crew, I told him that I didn't think we needed to have a well in the front of the house because I was planning on getting gutters and that should take care of that. He adjusted the estimate accordingly with absolutely no hassle. The work itself was done quickly and professionally and the basement has been bone dry ever since, despite some incredibly heavy rain. I HIGHLY recommend this company for basement waterproofing projects.
    - John B.
  • A
    The house we bought in 2016 did not have gutters and the front yard slopes toward the house so, in heavy rains, water would pool up against the house and come into the basement. We solved this problem by having the basement waterproofed (thanks to Real Dry Waterproofing) and having Mr. Gutter install gutters. The installation was incredibly quick and problem-free and the gutters look great. Because of a miscommunication, the gutter guards that we ordered were not installed (this was mostly my fault). I called the company up and they had someone come out very quickly (maybe the next day) and install the guards--again, the installation was super fast and painless. We're extremely happy with the gutters and haven't had any water in the basement since. I highly recommend these guys.
    - John B.
  • A
    Dave and his team were great! A tree my husband had started to cut down was beginning to lean toward our home and propane tank. We contacted Dave and he was at our home within 20 minutes. He was able to safely complete cutting down the tree. We had several other trees that also needed to be removed and he was able to cut them down as well. Dave saved our home from what could have been an awful event on extremely short notice. He was friendly and his prices were very reasonable. We would definitely hire him again.
    - kathy g.
  • F
    Electrician drilled a hole in living room closet wall to connect an orange wire to junction box, and carried the wire through the house, holding it up with black bag ties, to the dryer outlet at the opposite end of the house. It looks disgusting. He is not professional at all.
    - Lori F.
  • F
    Horrible. He hung an orange wire from the junction box in the living room closet all the way through the apartment, hung with black bag ties. He damaged the wall in the closet. It's disgusting he calls himself a professional.
    - Lori F.
  • A
    I was initially a little unhappy that they couldn't do better than 5 hour window, but I got an automated call just before Jordan M's first visit to let me know he was coming. He diagnosed both situations and told me how much it would cost and when it could be done. I thought the quote, about $850 for the two repairs, was quite high, but signed off on it. He came back four days later. Same 5 hour window, but this time I got an email with an updatable link to his schedule of appointments so I could figure out when he'd probably be here. a very nice touch. Once he got here he went right to work and did everything efficiently and successfully. He was courteous and knew his business, so yes, it was expensive, but that's my only complaint. They seem to be very well-organized.
    - David N.
  • A
    we are very happy with the finished project. no more painting and staining!!!!! The 2 young men who did most of the work on the project were polite and very hardworking. Always were on time. and cleaned up after themselves. If we had questions about the project they always explained why thing were being done. We highly recommend this company for any building and reodeling needs you have.
    - jean r.
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Home Improvement Services in Florence

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