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Troubleshooting Common Air Conditioning Problems

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How Much Does Installing New A/C Cost?

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Should I repair or replace my furnace?

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Hvac Repair reviews in Feeding Hills

  • C
    Berkshire Heating & Air Conditioning
    The sales man assured me they would bring space heaters, it was the dead of winter, they did not.I had a father and son come to the house to install a new furnace. When they removed the old thermostat in my hallway, the new one was smaller. he didn't add a cover plate so you could see the old holes, he left the drill shavings on the floor. After they finished the furnace, the PVC pipe that went outside had a dip in it, it was leaking. The attachment next to the furnace, was leaking. They added PVC extensions to the exhaust pipes outside, they went from code height to 4 feet tall, I told them to remove them it looks like the back of a restaurant. He said he could not someone would have to come and remove them. I called the office and went through the list of complaints,They did send another guy out the next day. He had to cut and replace all the PVC pipes, fixed all the other leaks, added a plate in the hallway, cut the added PVC pipes outside, but he did fix everything. I have not had a problem since with the unit. So I was conflicted about this review. It started out a disaster but ended good. Just hope you don't get the bad eggs if you hire them.
    - Donna F.
  • F
    All Around Heating & Cooling
    According to Paid bill, the technician found no leaks, and determined the problem to be a theft of refrigerant (R-22). Three days after charging me $1050 to fill the unit with 14 pounds of refrigerant, and refusing to honor his own coupon for 1 pound of refrigerant, the A/C unit was again not blowing cool/cold air. Technician then diagnosis the problem to be the necessity of replacing the whole A/C unit ($6000-$7000). Got a second opinion from a different company, who easily found the leak (which a new unit would not have fixed), and filled the unit with 9 pounds of refrigerant. Per the manufacturer of the unit, the filled capacity is labeled to be 8.3 pounds of refrigerant +/- 10%. The original "fill" of 14 pounds was 69% more than the unit held. Technician claimed that he did not have the time or resources to look for leaks, since this "problem" only occurs 2-3 times a year. The second technician found the leak within 10 minutes because it was readily apparent and he could even hear the gas escaping. Needless to say, I got scammed by All Around Heating & Cooling.
    - STEPHEN S.
  • F
    Philip LaRoche Plumbing Gas & Heating
    COMPLETE NIGHTMARE! To be fair, Phil came to my house at 7:30 on a Saturday night on the coldest night of the year.....March 11, 2017. He did tell me he would charge me "an over-time emergency fee" of 125.00 and hour. What he neglected to tell me was that he would include 1.5 hours of travel time from his house in Chicopee to my house in Agawam. He did not come prepared with a new thermostat, so 45 minutes of his billed time was spent with ME driving him to Rocky's so I could purchase a new thermostat for him to install. He installed it and handed me a bill for 525.00 to install a 44.00 thermostat. I deliberately questioned him on the AC, and he assured me it would come on when I turned on the "Cool" setting on the new thermostat. Well.....on May 18, 2017, I set the thermostat to "Cool" and went to work. When I got home, it was 97 degrees outside and 89 degrees inside and the AC had not turned on. I called Phil and he would not agree to come back until I told him I was calling a HVAC professional to come and check out his work.......I told him I would be very upset if it ended up the problem was because he did not install the thermostat correctly. He agreed to come back. He arrived at 5:10, puttered around for twenty minutes trying to figure out why the AC wasn't working and then asked me if I still had the directions to the thermostat he installed 3 months ago. REALLY! Luckily, I still had it. He read and re-read the directions and finally called a "friend" who talked him through the process of correctly installing the thermostat. I AM NOT MAKING THIS UP! He told me he "forgot" to install on of the parts and that the part was missing from the box the new thermostat came in.....OH GOOD GRIEF! So.....he cannibalize a piece from my old thermostat. THIS REALLY HAPPEND!!!!! A few minutes later, he got the AC to turn on. He then said he was going to clean up. I just wanted him to leave so I could call a professional HVAC to come and correct his thermostat butchery. Well.....6:10 (an hour later)he handed me a bill for 220.00.....2 hours at 110.00 per hour, an hour of which was for his travel time to my house!!!!!!!! ARE YOU KIDDING ME! He said it was because when he was here in March, he had fixed my Heat......and now he had fixed my AC so he deserved to be paid for fixing my AC. THERE WAS NOTHING WRONG WITH MY FURNACE OR AC......IT WAS THE THERMOSTAT!!!!!! I swear......I am not making up one fact of this story! DO NOT HIRE THIS MAN.
    - Leslie C.
  • A
    Allied Heating & Air Conditioning Co
    We obtained some other quotes, and found Allied to be extremely competitive on price. Initially, we were told up to 3 weeks for installation, but they were able to complete it within 1 week after we agreed to the proposal, which was really appreciated. The work was completed without any problems, and the contractor was responsive when we had questions. After the installation, they completed and provided us with all the necessary rebate forms.
    - Catherine K.
  • A
    KC Mechanical LLC
    The problem started last evening when I noticed it getting quite warm (78 degrees) in the house. even though the A/C was on and set for 72.  I called this morning at 7:30, the phone was answered my a cordial, polite gentleman, and I was told I would receive a call-back within 45 minutes, which happened just as promised.  
    I was asked if 1 o'clock was convenient for me, and slightly after 1 PM a clean, professional looking KC Mechanical service van arrived with 2 pleasant, friendly technicians ready to attack my cranky A/C unit.  They checked everything, including crawling through the length of my 100 plus degree attic, to check the unit fan.
    After inspecting every part of the system that could have a problem, the final diagnosis was a leak at the compressor which totally drained the freon refrigerant from the unit.  One hour, one leaky gasket and re-charging the freon cured the problem.  Although I was expecting a bill for $300 or so, I was pleasantly surprised with a charge of 1/2 that.
    I will be calling them again when the weather is a bit cooler, to have a new state-of-the-art thermostat installed!
    Thank you KC Mechanical!  Great job!
    - Linda S.
  • D
    George Propane
    Generally this company is very good. Propane is delivered reliably and talking to the receptionist is pleasant. I cannot, however, recommend this company because of their employee Valerie who is rude, unprofessional, and belittling. There are several options for propane delivery in Western Mass; don't subject yourself to Valerie.
    - Sarah C.
  • A
    Couture Heating and Cooling

    Very knowledgeable. Fair pricing. Clean work environment. He tell all that he is going to do and does it. Very happy with results. There was a problem with the gas conversion burner and he had the manufacturers rep come to site to take care of problem and set burner up to factory specs.  Don't know of another installer that would do that.  Highly recommend.

    - Robert S.
  • A
    Hurley & David Inc
    Installers were prompt courteous and professional. Work was done as planned. Very happy with our new system. It also addressed my need for air purification and humidification. Any service which was only 2 times was promptly addressed. I would highly recommend this company.
    - Peter B.
  • F
    Called the office on Friday, May 11, 2012. I explained what we needed. I made an agreement with them they would send out tech for estimate and if we could decide at that point ���if wanted to move forward or notand quot;. The tech needed further information from his office to make parts list.���so he couldn���t give me a written estimate. Instead--he gave me an invoice. The tech said he would be in trouble if I did not sign it. I wrote ���Estimate only���No charge��� and signed that instead. The invoice/statement stated various options���we got this information from my contractor who advised me the 2 options over the phone when the tech was here writing up���what I thought was���my estimate. The tech did not know what the proper sizing for the duct work so he could not price it out. Also, I asked them to pull a HVAC permit so that all specs would be met���and he said they didn���t need to.
    So the tech did nothing but looks at the job, could not give me and estimate and wanted to bill me for almost 2 hours of work���when no work at all had been done! I called the office figuring it was all--just a mistake. The office lady���s name is Pam was very rude and said it was not a ���mistake��� and that they would in-fact charge me. I told her I would report her to this Angie���s list and BBB, etc. They tried to somehow blame it on me. They in-turn said that they would report me���-FOR WHAT??? Not wanting to pay for a FREE estimate??? I did not get an estimate���and after the way I was treated I would not ���move forward.��� My recommendation is--Don't ask for an estimate or anything from this company. You just don���t want to do business with people who treat you like that. Who wants to deal with a business who ���threatens you��� to pay them for a free estimate they didn���t provide.
    - Gary C.
  • F
    Hurley & David Inc
    HD = Huge Disappointment. The story is long....the process started in June 2011 and was finally completed six months later in December. HD was one of five contractors I interviewed for a conversion from electric to gas heat. During my research, I discovered that MassSave offers an interest free loan for this type of conversion as long as the furnace is 92% efficient. I sat with Josh and we discussed this. The first proposal he wrote included a 80% efficient furnance. I told him this wasn't going to qualify for the HEAT loan and he revised the proposal to include such equipment as a heat pump which would now make the system 92% efficient. Josh told me to fax in the revised proposal to MassSave and they would most likely authorize the loan based on this revision. I did and the HEAT loan was authorized. Josh told me that it was unnecessary to sign the new proposal and send it back to HD (red flag?). Shortly after, Josh left HD. I contacted Gary Lubas (VP) to confirm that the installation was still on schedule. He confirmed it was.The installers (Chris and Calvin - great!) came out the first week of August. They were professional and friendly. I was not comfortable with the electrician that was subcontracted to complete that piece of the job. I found him to be rude and arrogant. But, I let it go...believing that I had made a great decision to go with HD. (I found out later that the subcontractor never even pulled permits to complete the electrical work on my home). The installation went smoothly. The only hitch was that Calvin and Chris stayed until 7PM the last evening trying to program the thermostat. The only way they could get the heat to go on was to run the furnace in EMERGENCY mode. They told me that when Gary Woodruff returned from vacation, he would come out and program the thermostat. Gary did come out and programmed the thermostat. I found him to be rude and condescending.

    In early October, it was cold enough to turn the heat on. The only way the heat would come on was in EMERGENCY mode. This did not seem right to me so I called HD. Two service techs were sent out two days later. When they looked at the thermostat they both stated that they "had never seen this type before" and weren't sure how to proceed but they "would try." One of the first things they told me was that the wiring was incorrect. So they fixed that. Interesting...could my first impression of the electrician they used be correct (inept)? They spent about two hours working on this and couldn't get the heat to run in any mode but EMERGENCY. They told me that the next day they would have Bill (service mgr) call me to discuss.

    I called Bill the next day. I wasn't sure if he had my work number. He was surprised to hear from me and told me that he was not instructed to call me. So, I explained the situation with the EMERGENCY only heat and he said that the thermostat might be defective and he would look into it. The next day, we had the horrific October snowstorm and I had no power for a week. Once the power returned, I called HD and asked to speak to Bill. I was told he "no longer works for HD." Okay, so I started getting a little anxious at this point. I explained to Jessica (professional and understanding) the situation. She said she would send another service tech out to look at the thermostat. I asked her to please send someone who is familiar with this thermostat and she said she would send one of the best - Julian. He came out the next day. Julian is professional, polite and extremely knowledgeable. He confirmed that the thermostat was defective. He apologized and we scheduled for an installation of an even better thermostat the next Monday.

    I called HD that Friday and asked for assistance in filling out my rebate paperwork. According to MassSave, I was entitled to a $300 rebate. I was told immediately that I did not qualify for the rebate. After this call, I looked at the rebate paperwork and the second proposal. I compared the equipment from the proposal to the requirement on the rebate paperwork. Everything matched up and it looked like I qualified for the rebate, so I called HD back. The receptionist transferred me to Gary Woodruff. It was very obvious that he did not want to talk to me and immediately stated that I was not eligible for the rebate. I told him I had compared the rebate form and my proposal and I was certain I did qualify. He was pretty disgusted and told me to hold on while he went and got the paperwork so he could explain to me why I did not qualify. Gary started reading the proposal from my file...but, it turns out that it was the original proposal, not the revised one (remember, the one that Josh told me I didn't have to sign and return to HD?). Gary said he would look into this......the call back never came that day or the next or the next. 

    So, I had that weekend to try to figure out what happened. What equipment was installed? The equipment from the first proposal or the second? On Monday, when Julian came out to install the new "nondefective" thermostat, I showed him the two proposals and asked him to confirm which equipment was installed. Well, you can imagine my stress level rising when he told me that the equipment installed in my house was from the first (old) proposal. And....the LED Oxyquantum (air purifier) that was on both proposals was NOT EVEN INSTALLED! I didn't know what to think. How could this have happened? Who made the mistake? Was this intentional on HD's part? Julian (being the professional that he is) assured me that all of this would be made right.

    The next morning, Julian and Gary Lubas (VP) called me to discuss. Gary reassured me that this was an honest mistake - that the revised proposal just did not make it into the file after Josh left. And, to make things right, he was going to give me a credit of $965 for the air purifier that did not get installed and secondly have Calvin and Chris come back out to remove the incorrect furnace and heat pump and install the correct ones. I thought about this for a few days and came to the decision that I wanted all of the correct equipment that was on the revised proposal - including the air purifier. I did not want the $965 credit. In fact, I wasn't comfortable with this entire situation anymore. I requested that Gary Lubas and Ward Woodruff (owner) come out to my house and meet with me face to face to further discuss this.

    Gary and Ward did come out the next week. I told them I wasn't going to judge their company on this huge mistake, but rather on how they were going to make it right. We came to a conscensus that the correct furnace, heat pump and air purifier would be installed. And, all were installed the next week. At my request, they came back out after the re-installation and performed an efficiency test which passed. Additionally, I asked them about the $300 rebate which they still insisted I was not eligible for and credited me for that amount. Finally, I requested and got a 3 year maintenance service schedule at no cost. I was starting to feel better. And, Gary Lubas arranged for removal of a gas heater I was now longer using. I appreciated that as well.  

    The final step in obtaining the HEAT loan through MassSave, was to have one of their energy auditors come to the house and confirm that the equipment on the proposal matched what was installed. The auditor did confirm everything was correct, however, he could not determine if the heat pump was working correctly. I was told that the "lock out" would be at 40 degrees. This is the temperature at which the heat pump will not turn on and the gas furnace takes over. The temperature outside was 42 degrees that day and we turned on the heat - expecting to hear the heat pump go on. It did not. The auditor suggested I call HD and request a service tech to come out and confirm that the system was working properly. we go again. At that point, I just chalked this whole experience up to insanity...borderline insanity. Absolutely ridiculous.

    The next day I emailed Gary Lubas and explained the situation. He copied me in on an email to the service area requesting that Julian come back out. Julian came out and I asked him if perhaps he needed to reprogram the thermostat because the furnance and heat pump had been replaced with larger models. That's was MY idea. Mind you, I have NO HVAC experience, but I was the one who had to suggest this. Julian reprogrammed the thermostat and the heat pump works when it is supposed to. It is amazing to me that no one from HD has ever called me back to follow up and make sure everything is working smoothly and that I am satisifed. 

    To summarize, I'm not sure what went wrong here. I really thought I had done my due diligence and picked HD as the absolute best HVAC contractor. My experience with them was just one frustrating and at times -insane mistake after another. There are two things that stick out after this installation, I am appalled at their lack of customer service and the impression that they just don't care. For any potential customers thinking about using HD for an installation or conversion, my words of advice are WATCH THEM CAREFULLY. Make sure you get the right equipment - the FIRST time. 

    I can't speak about their other services - maintenance and repair. It seems that customers are satisfied for the most part in those areas. We'll see how my first scheduled maintenance goes later this year.... 

    - Louise S.
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