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Pharmacy reviews in Fall River

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  • My last interaction was as follows: I logged onto MEDCO Health, and selected the medications that I needed to re-order. One prescription--Effexor--required a renewal from my Primary Care Physician. MEDCO Health provides that service, and as usual, I was alerted that they would contact my doctor and obtain the renewal for me. A week later, I received an email stating that MEDCO Health was sorry to say that this medicine--Effexor--was no longer covered by by United Health Insurance. Note that I had been on this medicine the entire 5 years that I had been using MEDCO Health via United Health. I only had 2 weeks remaining of my medicine, so I contacted my doctor with the bad news. After some discussion, we agreed that I would come off this medicine to see how I did without it. I had to wean off of this medicine, and over a month has gone by and I am still suffering the affects. I called MEDCO Health to complain, and to suggest that they change their policy when certain drugs are no longer covered by health insurance. I suggested that patients receive notice BEFORE they try to renew--or certainly before 2 weeks of the patient running out. The MEDCO employee researched my complaint while on the phone and stated that my doctor erroneously typed in "CAPLETS" versus "CAPSULES", and that it wasn't the MEDICINE that was no longer covered, it was the form of the medicine. The capsule form is and has been covered, which was the medicine that I was on. However, since the doctor entered in caplets instead of capsules, MEDCO sent out the notice to me that the "medicine was not covered". A reasonable action would have been for MEDCO to contact my doctor and ensure that it was actually CAPLETS that he wanted to prescribe, especially since for the last 5 years he had been prescribing CAPSULES. But MEDCO did not do that. Instead, they took the easy way out and sent me an erroneous message that the medicine, itself, was no longer covered. Unfortunately for all concerned, the numerous doctors and medicines that I have seen/taken to correct the withdrawal symptoms is very costly.
    - ROBIN A.
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Pharmacies in Fall River

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