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Health Care Facility reviews in Fall River

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  • My last interaction was as follows: I logged onto MEDCO Health, and selected the medications that I needed to re-order. One prescription--Effexor--required a renewal from my Primary Care Physician. MEDCO Health provides that service, and as usual, I was alerted that they would contact my doctor and obtain the renewal for me. A week later, I received an email stating that MEDCO Health was sorry to say that this medicine--Effexor--was no longer covered by by United Health Insurance. Note that I had been on this medicine the entire 5 years that I had been using MEDCO Health via United Health. I only had 2 weeks remaining of my medicine, so I contacted my doctor with the bad news. After some discussion, we agreed that I would come off this medicine to see how I did without it. I had to wean off of this medicine, and over a month has gone by and I am still suffering the affects. I called MEDCO Health to complain, and to suggest that they change their policy when certain drugs are no longer covered by health insurance. I suggested that patients receive notice BEFORE they try to renew--or certainly before 2 weeks of the patient running out. The MEDCO employee researched my complaint while on the phone and stated that my doctor erroneously typed in "CAPLETS" versus "CAPSULES", and that it wasn't the MEDICINE that was no longer covered, it was the form of the medicine. The capsule form is and has been covered, which was the medicine that I was on. However, since the doctor entered in caplets instead of capsules, MEDCO sent out the notice to me that the "medicine was not covered". A reasonable action would have been for MEDCO to contact my doctor and ensure that it was actually CAPLETS that he wanted to prescribe, especially since for the last 5 years he had been prescribing CAPSULES. But MEDCO did not do that. Instead, they took the easy way out and sent me an erroneous message that the medicine, itself, was no longer covered. Unfortunately for all concerned, the numerous doctors and medicines that I have seen/taken to correct the withdrawal symptoms is very costly.
    - ROBIN A.
  • My wife and I both suffer from severe migraines. Though prescribed medications often help to alleviate them, there are times with the abortive medications are ineffective and the migraines can go on for days. When this happens a visit to an emergency room is usually the only chance of relief as they use a mixture of medications that aren't practical to prescribe for self-medication. We have been to nearly every emergency department in the area over the last couple of years and have always had the best overall experience at Charlton versus the others. There is rarely a wait to be triaged and admitted, the nursing staff is prompt and thorough, and most of all the staff listens to you in regards to what works for you with ongoing conditions. Generally an emergency room visit for a migraine takes 4-7 hours at most of the local hospitals, where at Charlton we've rarely been there for longer than 3. The full treatment time varies, but generally from the time the I.V. is run there's about 1/2 hour before the medications are administered, then about an hour an hour and a half for the migraine to break. There's generally a second bag of saline as part of the treatment which can mean another 1/2 hour to an hour total before discharge. The staff always is on top of things there, regardless of what shift you happen to get. For the couple of times we've needed unrelated emergency care and have had the choice, we've always gone to Charlton. The doctors there seem focused on patient care, rather than just keeping people moving through the emergency room.
    - Cleveland F.
  • unknown
    - Joan A.
  • I will come here again if I need to.
    - Charlene A H.
  • My mom went into the emergency room and the staff was very professional. She's elderly, so they really helped her out. She got good care.
    - Charlene A H.
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Health Care Facilities in Fall River

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