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Tire Buying And Repair reviews in Fall River

Real People ~ Real Reviews ~ Real Results

  • My car had been hesitating and shook while at an idle, so I chose to take it to Firestone basically because I have a credit card from there and was trying not to spend money out of pocket.  I drive a KIA(Korean International Abomination), and it has been eating at the table with me for 3 years now.  Anyway, I stopped in on a Thursday and was told I would have to wait several hours due to the amount of jobs ahead of me.  I do not expect to be placed in front of someone else. I am old school and still believe in app. and waiting inline.  I chose to make an app. to come back. Saturday at 11:00 a.m. was my time and I was punctual.  I was told again that I would have to wait several hours. If I wanted to wait, I would have stayed on Thursday. I was told that 20 people walked in for service(w/o an app.)prior to my arrival, and they were before me. Why make an app? This is not a joke. To tell someone who has patiently waited for their appropriate time slot that they must wait because of people just coming in cold is unprofessional. In the meantime, my car is getting worse. Running back and forth to Firestone is not my idea of fun. My husband has a bad hip and cannot wait around like that, hence the app.  I asked what time I needed to be there in order to be first. 7:00 a.m. he says.  Monday 7:00a.m. my car barely drives to Firestone. They tell me my car needs a coolant sensor because it's telling the engine it is -40 so it's running like it is cold. I also had the injectors cleaned for good measure.  Later that day they tell me my car is all set. The next day it starts to overheat.  The gauge is on red. Not a problem prior to them touching my car, and the original hesitation was not corrected. I then towed my car to them and told them the sensor is defective and do not bother "diagnosing" because I am not paying another $100.  It was fine before you touched it.(they originally said it was good that I went home to wait because the first sensor they put in was defective).  They tried to tell me it could be this or that, even the computer, but they could tell by my attitude that I wasn't buying it. My car was not overheating and now it is, it doesn't take a genius. They told me the car was not running hot. It was the gauge that was broken. They said I may need another sensor for the gauge.  There isn't one for this car. At this point they had to admit the sensor was defective and my car sat there for a week while they waited for a new one from the dealer. They probably weren't paying attention and mixed up the defective sensor w/ the 2nd one they ordered. I had to call them since they will never call you and was told that my car is "all set", but on arrival the mechanic is out test driving it. I assumed it had been test driven. He did say it was all set. Then the mechanic tells my husband outside that the car is fine. He then came inside and told the other mechanic the gauge is fine, but the car still hesitates. I don't think he was aware that I was the owner of the car. Two different assessments. Also, they were supposed to fix the oil change they performed. I had a free oil change from a previous manager because of front end work I had done there in November. That work was fine, but the manager has since relocated and things have definitely changed. Bob, the previous manager, even deducted the price I paid for a rental I had while that work was being done from the bill, but I digress...
    The oil was dirty, probably because they didn't change the filter, and it was over filled by half a quart. That will cause seals to blow from pressure in the engine. I asked if they addressed it, and conveniently the phone rang and he just stumbled about on his computer. I knew they hadn't, so I told them I wanted the car back, because nobody in that place could tell me what was wrong with my car. They knew how to take my $300. If it doesn't come up on the computer, they haven't the foggiest idea what is wrong. It is now 3 weeks later, and my car is sitting at another mechanic's garage who has done work for me in the past, successfully.  He is an old school mechanic, and he took it for a ride and was able to tell me what it was(w/o a computer).  The car is misfiring and possibly needs a new coil or something. He did state, however, that is does not have anything to do with the cooling system. I don't even think anything was wrong with the original sensor.  I know these codes can be misleading, but that is all these mechanics know.  I am not done w/ Firestone.  I will be contesting the charge for the coolant sensor.  I have since heard numerous horror stories about that place, but I can only attest to what I experienced.  Take my advice, DO NOT GO TO FIRESTONE! They are overpriced, they take on more work than they can handle, leaving the customer w/ below par service. When my car is fixed, I have to go and pay for an oil change. I guess they didn't like the fact that it was free, so they made up for it by not changing the filter.  I took the time to write this condensed version of events in order to warn others.  Please heed the warning, or you may find yourself writing one of your own.
    - Rebecca w.
  • I own a Lexus and I was bringing the car to the Lexus dealer. After the warranty with the Lexus dealer was done, I went to Toyota because it was way too far from where I live. Toyota is licensed to work on the Lexus and made by the Toyota company anyway. My car right now is 5-year old. It has run approximately 90000 miles. I found them to be very professional. They are not the type of the car dealer when one brings them the car for servicing, they find a thousand things wrong with the car that they tell the car needs this and that. They make me aware what the needs are; so in future if I want to do the work, I can do it and if I don't want, then it would be my choice. I feel if I take care of my car, the car would take care of me. They have made me aware what my car needs and if I have not been able to do it at that moment, then I had done it later. There is no pressure. They make the recommendations and I can take it accordingly. For the most part, I usually wait. More than once, they have provided transportation because I needed a lot of things to be done prior. They also provide services where they would bring me home or pick me up if I need to and if they have don't have a car to provide me, so I find all those things as a plus. The price is comparable.
    - Robert M.
  • I use them frequently and they always do an excellent job. Great Service and the people are nice!
    - Jean M.
  • It went ok but the price was to high
    - lori w.
  • They are very professional. Pricing is good. They will also let you know about problems they might catch but there is no pressure to fix right away. Just a great place.
    - Joyce H.
  • They are very convenient to where we live, and they always give you a time and are very punctual about finishing on time. They are a pleasant group of guys.
    - PAT M.
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Tire Shops in Fall River

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