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Landscaping reviews in East Walpole

  • F
    Totally unprofessional group, especially the President. I signed up for a tree removal service (which I confirmed via email was a go on 3/31/2018). They said it would be a few weeks before they came out. Well a few weeks went by and no call. One of the trees I needed taken down was blown at a 60 degree angle by a storm and was threatening to fall on the house, so I clearly needed this tree down as soon as possible. After several weeks of no call, I called them and asked when they would come. I was told "a few weeks". Another few weeks go by... still no call. Again I called and asked if when they are coming... "a month" now.. I wait a month.. STILL no call... So I call AND send an email asking if/when they plan to do the tree removal. I then get an email back from the President (email was NOT meant to be sent to me), which said I never called them. It was clear the email was not meant for my eyes the way it was written. Very unprofessional to send that sort of email to a customer. Secondly he followed it up with another email indicated he never got a response from me since the time they sent the proposal. This was false, since about a week after I got the proposal I sent in my email confirmation to go ahead with the project. The President sent me a follow up email basically calling me a liar and saying I never called them... which is flat out false. I have a tree threatening to fall on my house and you seriously think I wouldn't call to check up on when you would be coming to remove it?!?! Instead of apologizing for THEIR error and sending out the service to remove the tree, he continued to argue with me over the point (still insisting I never made contact, when I have the email as proof I did)... at that point I said forget it and I'll hire someone more professional and responsive. Terrible service run by a terrible President with zero customer service skills.
    - Sean M.
  • A
    Bill did a thorough, careful job of removing snow from my property. He worked with me on timing so I would be able to get to work without issue, which was a huge help. He also took the effort to follow up with me to make sure I was happy with the end result - he cares about the quality of his work. Overall, I am very happy with the service Bill provided!
    - James F.
  • A
    Chris and Fidelis Landscaping helped us out after we were scammed and left with a front and backyard in ruins. Chris was very understanding and helped create a plan and budget for repairing our yard. His crew showed up on time and did a great job. We're excited to use them again in the spring and would strongly recommend them.
    - James H.
  • F
    Our neighbors wanted a few low hanging branches cut off that extended from our trees over the fence. Brennan went way up and cut off majors limbs that were high, high up on two magnificent maples. Our Neighbors are as unhappy as we are. Brennan response: legally you can do it. I get that. But what about common courtesy?What about aesthetics? I already had tree work lined up to deal with the issues. Just not in the hack way, Brennan did approached it.
    - Susan S.
  • F
    Not good. He came out, walked around my house with me. I told him everything that I wanted to have him do and then he never got back to me with a quote. He was supposed to email me a quote, and he never did. He never even got back to me. He did come out for the quote, but then nothing from there.
    - Michael A.
  • F
    For the first 15 minutes on the phone with the inside sales representative everything seemed great. It all went down hill when the "hard sell" portion of the call came up. They gave me the price and told me what it would cover. OK so far although the price was higher than I was hoping. When I said I would like to meet the service rep. for my area as I have specific questions for them I was accused of trying to get something for nothing. They are not willing to send anyone out unless they have your credit card number. The women then started accusing me of not believing what she was telling me the services I get and that she knows everything about my lawn just by looking at it on a satellite image! Really? This is part of the script? Someone telling me they are an expert on my lawn because they can see it from space? I kindly told them it is not about the services, but rather I want to build a relationship with whoever I hire and would like to meet the service rep. for my area before I get charged for anything. She then said this is not possible and that they are not the company for me and hung up! WOW! Steer clear of this company. Who even knows if they do good work, but do you want your and your lawn to be treated a number or some persons next bonus payment for signing up a new account? These people are the face of TruGreen and giving this company a bad name.
    - Brian B.
  • A
    I highly recommend Bob/Naturescape. It was the best experience I have ever had with a contractor. He is very meticulous and pays great attention to detail. He also delivers the highest quality of work. Both me and my brother have used him and are both extremely happy with the results.
    - Robert F.
  • A
    Micchael took my call right away and then scheduled an appointment to review my property. As promised he came out today to complete the services work. I would highly recommend Michael and would use him in future.

    - Jude O.
  • A
    MIchael has always been responsive, timely and dependable which has been great.  We found his rates to be reasonable and are pleased with the work he has done.  Would definitely recommend him!
    - Andrea R.
  • A
    Fidelis Landscaping's services were excellent. They came and did a good job. They cleaned up. It was very good. He did a good job. We had called a couple of other places on pricing and they charged about what I was expecting.
    - Rosemary W.
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Landscaping Companies in East Walpole

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