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Auto Shop reviews in East Walpole

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  • This is my second time working with Jake (my first time was when I originally purchased my new tires) and I'm pleasantly amazed about how response and courteous he is. Jake calls / emails back very quickly. He arrives on-time, or early (but calls first if he's going to be early). Jake's pricing meets or beat competitors, but with the added convenience of him being mobile means I don't need to wait around for my car to be serviced. Great experience and will continue to call upon Jake when needed. Thank you, Jake.
    - Anne A.
  • When I see a business getting 5 stars from literally every customer I'm a little skeptical. However in DBA's case they do indeed deserve 5 stars in every category. Of course, the work done was fantastic and looks as good as new. But more importantly, working with Dona and Jon made the process a breeze. They dealt with the other party's insurance company directly and even arranged a car rental for us. In short, they took care of everything. And the work was done a week before we expected it. Thanks so much, Dona and Jon!
    - Steven R.
  • Jon, Donna and the entire team at DBA were excellent!! I do not typically post reviews but this was one of my better customer service experiences in a long time. I stopped by a couple other local shops and with my initial interaction with both I knew I did not want them doing any work for me luckily I then found DBA. The entire team at DBA were very helpful and at the end of the project my truck is back 100% and they made the entire process as painless as possible. I would urge anyone who needs any type of Auto Body repairs to make sure to use DBA.
    - Bryan P.
  • Excellent service and workmanship. Can't tell that the car was damaged in any way after DBA completed their work. The owner, Jon, was excellent explaining the process for fixing the car and breaking down the costs involved. Would definitely use DBA again and recommend them highly.
    - Frederick S.
  • This auto-body shop is exceptional. The owner, John, is a pleasure to work with and is extremely meticulous in ensuring the job is done perfectly. He is honest, empathetic, and genuinely committed to providing great customer service. Getting into an accident or scratching up your car can be a real pain and inconvenience, but knowing I have a reliable and trustworthy auto body shop to go relieves a lot of that stress. Also, the office manager, Donna, is exceptional too. I was totally uninformed on how the auto insurance/appraisal process worked after my first accident. Donna took her time on the phone with me to explain how the process worked and shared great tips as well. She was immensely helpful! DBA Auto Body has worked on our cars four times in the last two years and each time I was impressed by the workmanship, customer service and work ethic. Cannot recommend them enough!
    - Ryan L.
  • I chose DBA Autobody based on proximity to where I live and also because they had positive reviews on Angie's List.
    I was impressed with the attention to detail that Dona ant DBA Autobody had. I brought in my car to take care of a number of dents scratches on my Acura TL. During the walk through, to confirm the work I wanted done, she pointed some other dents, scratches I missed. In addition, she was able to point out a different paint color hue based on previous work that was done from another auto body.  DBA Auto Body, provided me with 2 quotes option in terms of scope of work to be done.
    I am very happy with the quality of work and workmanship. Again as I mentioned above, Dona was able to notice a mismatch in paint hue that I never detected until she pointed it out during the initial walk through. Now my entitre car has the same paint hue throughout.  
    The car was delivered to me in the time frame I expected and I will definitely bring any future auto body work to DBA auto body if required  - knock on wood ;-) 


    - Jude O.
  • DBA was fantastic to work with from start to finish.  On the initial phone calls they were clear about what the process would be like dealing with the insurance company, what the steps were to get the car repaired, what paperwork was involved, and how to arrange for a rental vehicle.  On the day of the car drop off, DBA folks handled all the coordination with the rental car company, gave me a walk-around on my car to discuss the damage and the necessary repairs.  When I e-mailed for an update they responded quickly.  The car was ready in 9 working days, which was just about what they told me to expect when I dropped the car off.  The quality of the work done was excellent.  All the areas with damage look like new and they even detailed the car for me, which I wasn't expecting.  DBA also did the necessary negotiation with my insurance company to make sure that they got enough money to use OEM parts on my car, which I really appreciated.  Pick up of the car went as smoothly as drop off.  We just left the rental with DBA and drove off with our repaired car.  All in all, a fantastic experience, and should I need an auto body shop again, I will definitely take my car to DBA.
    - Aaron P.
  • Excellent!  This is the fourth time over about 10 years that we have used DBA and each time their work has been perfect. John and all of the staff are easy to work with, patient, explain in detail what they are going to do, provide you with an estimate, and for the times we went through insurance, we were able to have a rental car at DBA and for us to drop it off there (they work with the rental agency to make it easy for the customers.). Each time the work was excellent, everything looked like new. This last time we took our 2006 Mazda 6 in to have a deep crease behind the driver's side rear door repaired. John went over the car with us when we dropped it off and the work done was very close to the estimate. Dropped it off Monday and had it back on Friday. The paint match and blending were perfect!
    - Jill T.
  • I cannot say enough about my experience here with Service - in particular Michael Profenno. My car was in for repair to a body shop in the next town. I inquired with the body shop about whether it was possible to have some work done on my care while there. Dalzell was extremely responsive and sent someone over to the body shop to facilitate the work. It was ready for me when I arrived. It made me wish I had purchased my car there and I definitely be doing business with them in the future! Thank You Michael!
    - EA S.
  • The car now handles perfectly at all speeds and the difference in the feel of the car was  instantly noticeable as soon as I left his driveway.  The car no longer drifts and handles on the highway the way it is supposed to.  No more worries.
    - john h.
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Auto Shops in East Walpole

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