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Deck Building reviews in East Longmeadow

Real People ~ Real Reviews ~ Real Results

  • Very well - Rene was helpful in designing practical layout for our addition (new construction & reconfiguration of space) while keeping costs in check. Very considerate with picking up & keeping the rest of our home clean, too. Finished on time. Very pleased with final product.
    - Amy S.
  • Decksperts showed up a week earlier than promised and removed existing deck in short order.

    They then began pouring new footings and construction of the new composite deck.

    The color of the deck and trim match well with existing siding.

    They also acted as a general contractor and helped us work with Set in Concrete [a concrete contractor in East Longmeadow] who laid out a beautiful concrete patio which joins up with the deck.

    All in all Duane from Decksperts made this an easy experience, we got what he promised us and we'll enjoy our deck for years to come.
    - Arthur D.
  • These guys are AMAZING.  I cannot state strongly enough how pleased we are.  Met Dwayne at a home show, and 2 days later he called to schedule an appointment.  The day of the appointment, he called to see if being a bit early would be a problem!  Great start.  The design insight they gave was great, and we quickly had materials, size, and colors chosen.  They were able to schedule the job in between a couple of larger jobs, and they project was started off as we wanted.  I took vacation days for the project to keep an eye on things. (largely because of some past experiences with sketchy contractors).  Boy, was I glad I did!
    I am a process engineer, but not a builder by any means.  But in watching their processes and methods, I was blown away.  Their level of detail, process planning, and complete focus on perfection was astounding.  Nothing escaped their watchful eyes. Any little variance from perfect was noted and corrected (not noticed by me at all - they self-inspected each step along the way).  The joists (10 x 2's) were first all hand ripped to exactly 9" to eliminate the variance in the PT lumber.  The joist hangers were 100% lag bolted (not nailed as is normal practice).  When the joists were all hung and the box was complete, they took a 20' straight edge across them to identify any high spots.  A hand planer was used to get the box completely planar.  Amazing.
    The day they laid the Azek was hot and sunny (south side of the house), so Patrick whipped up a temporary canopy with lumber and a tarp so that the boards were not overly expanded (from thermal expansion).  The shaded boards were then fastened with stainless steel hidden fasteners.  The Azek plugs used to fill the few areas that needed screws were all laid out so they could find the proper grain for each specific hole to fill....and then they aligned each one so the grains were in line, and the plugs became invisible.
    Every visible end-cut edge of Azek was routered with a 1/8" quarter-round.  Every fastener on the lower lattice was plugged. You cannot see a single fastener on this deck.  The stair treads are each pictured-framed in a two-tone design (not just straight across).  All of the mitered corners were pocket screwed (Kreg jig screw system) and glued. Unheard of. Their railing system is crazy strong - 4 lag bolts through the steel bases of the posts go into the 4x6 PT blocking designed into the box.  Again, no fasteners are visible, and the railings are rock solid.
    They were on time every day, and every day they cleaned up every tiny bit of the work area.  We had a few opportunities to make small changes, which were suggested by them, and at no added cost.  Dwayne also "gave" us about 18" wider a deck because the Azek lengths would have needed to be cut we only paid a bit more for the extra PT lumber needed for the larger frame.  The lattice work around the skirt needed a revision due to my error with proper grading- and they needed to do some rework.  There was no upcharge.
    And now, a few months after the job was done, Dwayne has sent me an email asking how things are, and if we needed anything corrected.  Just crazy-good customer service.
    We cannot give any higher a grade than A+++, 11 out of 10, or 110% satisfied.  These guys are truly "Decksperts", know their trade (they were finish carpenters at one time), pay more attention to detail than anybody I have ever hired, and really do everything right.  It's too bad more contractors weren't like Dwayne and Patrick.  These guys give contractors a fantastic name.
    If you want a deck built, and choose anybody other than The Decksperts, you are making a mistake.  And don't be scared of their prices- and be sure to compare apples-to apples when evaluating the bids.  These guys build quality decks at a fair price.
    Proud to be their customers,
    Scott & Cathy Hesser

    - Scott H.
  • Great work with very reasonable prices. Worked around our schedule. Dave and his helpers were non-intrusive and polite. Cleaned up daily when they were done.
    The work was beautifully done and anything I asked to be corrected was done promptly.
    Stayed in touch by e-mail and responded to me rapidly. Dave was always at the job site himself and overseeing his workers. The only thing he didn't do was the granite in the bathroom, which he sub contracted to the granite person he works with. Very satisfied with that also.
    I would not hesitate to hire him again for any projects we have going forward.
    - joy c.
  • We were visited by Bob from Vista who did a great job working with us on what needed to be completed and price negotiation.  This was certainly a package deal with windows/siding/tile work and masonry all being done to the home.  Before the work started we also met with Brian who had some great recommendations on siding style and tile patterns.  He mentioned he would have his "A" Team working on the job and overseeing the project.
    The siding and windows took only two days to complete and the results are outstanding.  The "A" Team certainly lived up to it's reputation and had to battle 90+ degree to complete the job.  The tile in the breezeway looks terrific as well as the masonry work on the front steps and the new awning.  We've had quite a few compliments on the home.
    As with all large scale projects there are speed bumps along the way, but everything we requested to be modified or adjusted was addressed in a timely manner.  Overall, it was excellent work.
    - Brian N.
  • He was fantastic.  He was extremely professional, he arrived early, he answered the phone and returned calls, the work area was extremely clean every day, and he and his worker told me what they were doing every step of the way.  I would absolutely use him again.
    - Karen P.
  • They are most professional.
    - John M.
  • He's done other work for us and we've referred him to friends and he's done for them and everybody always been pleased.

    - Donna S.
  • We can't say enough good things about "The Decksperts" ..... they really seem to be experts in what they do @!!!
    - Michael R.
  • As smoothly as it could go in a 61 year old house, with much do-it-yourself remodeling done by the previous owner. Very smoothly actually! Two weeks from start to finish.
    - Meg A.
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Deck Builders in East Longmeadow

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