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MacFarlane Energy

Founded 1946 • Angie's List since July 2001

A Rated | 142 Reviews

Description

Customer convenience is a top priority at MacFarlane Energy. We simplify our customers' lives by serving as a one-stop shop for heating, air conditioning and home comfort. In addition to delivering heating oil and maintaining the equipment in your home or business, we provide virtually every related service: indoor air quality, duct cleaning, conservation advice, home energy audits, replacing water heaters and oil tanks, installation of high-efficiency equipment, plus more. We also install radiant heat, snow-melt systems, pool heaters, solar hot water systems, and geothermal systems....

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Award 2019

Verified Reviews

A few reviews for this pro…

F

RATED

06/03/2020

Wish I could have given 0 star! MacFarlane does not do anything to keep their forced customers happy. Especially the tenants who are forced to use MacFarlane services because of their landlords' annual contracts. Although I have cancelled my enrollment on the automatic delivery through their website, they tell me that they never received that and filled my tank without my permission. Although they...

DESCRIPTION OF WORK
Cancellation of auto delivery enrollment

CATEGORY heating & air conditioning/hvac,water heater repair,energy audit,home automation,generator installers,heating oil companies

SERVICE PROVIDER RESPONSE

This review is incorrect. Mr [Member Name Removed] said that he cancelled his automatic delivery on our website. Our website doesn't allow customers to cancel services, only to inquire and pay their invoices. He stopped our oil delivery driver half way through filling his tank at 9:57 AM on 4/6/2020. Our driver stopped immediately. When Mr [Member Name Removed] called our office after his tank was...
A

RATED

04/05/2019

The installers were very professional and did a great job. Brian S, Jason S worked with me to find the best spot to place the outside and inside units. They also had an electrician add the wiring for the units who did a very professional job. The work was done in a few hours and they cleaned up everything. They also explained how to control the system with the remote and how to maintain the system...

DESCRIPTION OF WORK
Installation of a mini-split A/C

CATEGORY heating & air conditioning/hvac

D

RATED

10/02/2018

The physical installation was fine - MacFarlane's techs are always very good, which is why I chose to accept a higher quote from them since I trusted their work. The service side was horrible. When I got the bill, it had a different (higher) SEER number than the contract had specified - I had to call to find out that the bill was correct, which meant I was eligible for rebates and 0% interest loan...

DESCRIPTION OF WORK
Installation of ductless mini-splits

CATEGORY heating & air conditioning/hvac

D

RATED

10/02/2018

The physical installation was fine - MacFarlane's techs are always very good, which is why I chose to accept a higher quote from them since I trusted their work. The service side was horrible. When I got the bill, it had a different (higher) SEER number than the contract had specified - I had to call to find out that the bill was correct, which meant I was eligible for rebates and 0% interest loan...

DESCRIPTION OF WORK
Purchase and installation of ductless mini-splits

CATEGORY heating & air conditioning/hvac

A

RATED

07/11/2018

Great job by caring techs. A company with a heart,

DESCRIPTION OF WORK
Water heater replacement

CATEGORY heating & air conditioning/hvac,water heater repair

Services Offered

Automatic heating oil delivery, annual tune ups, indoor air quality, duct cleaning, water purification, pool, radiant, geothermal, solar hot water, hydro air, conservation advice, payment options, tank replacement, water heater replacement, radiant heat, tank-guard, & snow-melt systems

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Financing Available
Emergency Service
Yes
Warranties
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