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Lawn Mower Repair reviews in Dedham

  • A
    Wainwright's Small Engine Service LLC
    The mechanic (Sherman) was very polite and professional. He arrived when he said he would, and he thoroughly checked the snowblower, and he did a great job tuning it up. He also made a few minor repairs. I chatted with him while he was doing the work. I don't know much about snowblowers, so asked him to show me what he was doing. He took great pride in the quality of his work, and he spoke very highly of his company. He talked about how Wainwright's stands behind their work 100%. I believe him! I will definitely be using this company again for all my snowblower repairs and service.
    Be careful who you select to service your snowblower. Don't make the same mistake I did. Last winter, I had the unfortunate experience of using snowblower repair company from H***. My snowblower stopped working during our first big snow storm. When I called a snowblower repair place (not on Angie's list), they raced out out the next day to pick up my machine for service. I thought this promptness showed great customer service. However, once they got my snowblower, it sat at their shop for 2 weeks before they even looked at it! They kept on saying they would get around to looking at it the "next day." After they finally fixed it (they didn't even have to order a part), I had to wait another 1.5 weeks before they would deliver it to me!  What a nightmare. 
    After this experience, I am so relieved that I found Wainwright's.
    - FRED S.
  • A
    NEEDHAM GARDEN CENTER
    All went as planned.  They repaired all necessary parts and returned the worn ones as spares.
    They are a Toro dealer.  They get very busy, so early planning and getting on the schedule is important.
    I waited 3-4 weeks in Aug/Sept.  I feel price was fair.
    - Cheryl L.
  • A
    Wainwright's Small Engine Service LLC
    Since the above review, Wainwrights has service the snow blower under a previously purchased big deal. In addition, skid plates were replaced ($61.00 parts & labor). All went well. Again, I give As in all categories.
    - Mary A.
  • A
    Wainwright's Small Engine Service LLC
    They were very punctual and very professional. They were very reasonably priced and very pleasant to deal with. I would definitely recommend this company to my friends and family that would need their type of service all year round.
    - Rosario C.
  • A
    TLP Equipment
    My experience has been very satisfactory. I always deal with the owner named Tony and he is a straightforward and honest man. They are responsive and give fair price. I definitely would recommend them.
    - Joseph W.
  • A
    TLP Equipment
    My husband placed a call to TLP. He got the answering machine and left a brief message outlining what he'd like to have done - basically an overhaul to  a previously owned and used  snow-blowing machine.  Altho' he called after hours, he was pleased to receive a return call at eight-thirty the next morning!  He and the owner made an arrangement, and the gentleman came out to our home to see the machine.
       We are impressed that altho' the shed is in the lower portion of our yard,  and the snow blower is terribly heavy to move unless turned  on for snow   removal, the owner went right down and helped him get  the machine up. This meant carrying it over a retaining wall.  It was put on his truck and taken to the Dedham facility for cleaning and repairs. My husband was given an estimate at that time, and was pleased to get a call to say that the costs were as estimated. Promptly, the snow-blower was overhauled, and an appointment was made for its return to us.  Then the owner gave recommendations to us as to how best keep away critters  until we''d have a chance to remove snow.
      As a note of explanation,  this machine was purchased brand new as a gift to my husband  from Sears and Roebuck. For a significant additional amount of money, we bought the  five-year "service Plan", which was supposed to have been exceptional.  However, once  during the second year of use, we called to try and have the machine overhauled by  Sears  in the fall, to be ready for the coming winter.  The response  for our pre-paid   'guaranteed' service request was laughable. The wait time was months, which would have taken us  not only through the winter and spring, but  would  not have helped us at all.  My son and husband  lugged the thing to our car,  a Camry sedan - not a service vehicle - and drove around to find some lawn-mower company that could perform a cleaning and inspection. When that company was through, we were called to come pick up the snow-blower ourselves; delivery of machines was not an option. This service, while inconvenient, was enough to bring the blower up to par, and it ran well for our needs that winter. 
      I guess when you buy a snow-blower, it's a lot like buying a car..once you drive it off the lot...it's yours,  as are many of its maintenance problems. there are always things that can go wrong and simply won't be covered by a warranty. So with snow removal equipment, we were not naively thinking the thing was magical.  We knew we'd be dealing with snow, frozen snow, slush,  and ice,  and this often, as we  live in New England. As with a car,  and, I presume, with a lawn-mower,  we had anticipated that sometimes the damages sustained are on beyond the warranty. So then came that terribly snowy winter of 2010 - 2011.  The snow was frequent, and heavy...folks  had ice dams on rooves, flooding, property damage galore, and the added problem of extraordinary snow removal...there were so many storms, one after the other, that the snow build-up was incredible,  and so, snow-farms were created, so that municipalities and businesses could have piles of snow trucked away and life could proceed with a modicum of normalcy. 
    Again, in fall, we had gotten the snow blower ready for winter.  This time, tho', mice had since nested in the metal housing of the blower,  and had chewed through the spark plug wire. Early on in winter (some winters here are ridiculously mild!)  there was heavy snow,  and we had to shovel by hand.  Our son, a mechanical engineer, came home for the holidays, looked at the machine, and confirmed that this wire and a connected part were indeed the problem. Well,  our warranty was useless.
     
      First, it took 5 weeks for sears to get a person out to  'inspect' our machine. They took their damned sweet time, and came just before New Years.  My son had returned to Ohio, and though we explained that we new what the problem was, we were treated as tho' we were rubes from out in the pumpkin patch. Our observations were pointless, only a trained Sears maintenance guy could gauge the nature of such a problem...blah, blah, blah. And although this guy came up with the identical explanation to ours,    this person himself was not 'authorized' to accept the word of the customer, so nothing had been brought along, and our snow blower would not be fixed that day.  I guess it's no longer custom to carry the basic tools and equipment along on a maintenance call!  We were placed back in the queue for another months wait. And so the fun continued. It snowed, and blizzarded, and there were more Nor"easters...and Sears   got the man out to us in late January.   It turns out, he'd been supplied with the wrong parts, so  he came back  to us, too, without the proper pieces. He, at least, had the grace to say so,  and to be p***** off for us. But true to form, Sears put us back on the waiting list,  and so no help or relief came until the last of February.  And so, during some of the worst weather Boston has seen  since the Blizzard of 1978, we took care  of snow the old-fashioned way - we shoveled. At the time we were house-sitting for neighbors to one side, who were away for a month, so we took care of their property too. The property on the other side of  us is owned by  a woman who, like us, is over fifty,  and so often we helped her with her sidewalks, drives, pathways, and front and rear entrances. One of the neighbor's homes sprung leaks from an ice dam over a bay window,  so we  alternated the grueling work of chipping, scraping and shoveling with mopping up water, rolling up carpets,  and emptying bowls pans and pots full of water into the sink. All this could have been comical if it weren't so painful. 
       We  bought the snow blower for a reason - we're simply not young enough anymore to shovel the amount of snow and ice that comes our way. In our city, it is law that you must clear your sidewalks within a few hours of every snowfall. You may not  throw snow into the street, since this can interfere with traffic and cause accidents, so you ultimately clear the public walkways by dumping the extra snow onto your own property. In addition, some sections of the city have restrictions on parking, so you may have to shovel the streets in front of your dwelling, again, with each snowfall. Then you are not guaranteed that another driver will not take your space!. We continue to chop away at hardened snowbanks, and try to break them down, since school children may have to wait for their schoolbuses on the sidewalks,  or walk to school , and walking in icy banks of snow is treacherous at best. 
       Months later, we received a courtesy call from Sears, and they acted surprised about our experience.  We told them we were not mistaken, had dates and times of "non"-service,  and  remained unsatisfied.  We indicated we weren't interested in a renewal  of the service contract - ever.   And true to form, we got several phone calls the next winter, reminding us  the "service" would run out; that we ought to pay for another contract.  Mailings came to our house, and some "renewal" bills! 
      Mice are a fact of life when your yard abuts a large natural property like a golf course.  And certainly, mice 'way down back, near the equipment shed', are a lot better than any in the house!   To be sure, we could contract with a company to come and do our winter maintenance for us, but  we don't feel that we are ready  for that step.  At least then, the problem of critters in the machinery would be that of the removal company, and not ours.   Until that time, we continue to try to be prepared for what we can do to maintain our home in winter.  Having a reliable equipment maintenance business is a blessing. We can work with what we have, and know that regular issues will be resolved in a reasonable, timely manner, with a minimum of inconvenience. We are delighted with the services of  the TLP equipment company, and strongly recommend them to others who need repair and maintenance of  yard machines! 
       The night before last, Boston got it's second snowfall of the year - 2012.  This time, the snow took,  and had to be dealt with.  And  our property was cleared  right away, and easily, with our functioning snow-blower and just a small bit of elbow grease.
    - Christine & Stephen D.
  • A
    TLP Equipment
    I am very grateful to Angie's List for leading me to TLP Power. I was very pleased with the service I received and with Tony, the owner of the company. The repair took a little longer than what I was expecting, but I learned that was because a number of parts had to be ordered, However, as soon as those parts were received, they were installed and I was called that my mower was ready. The price for the work was very reasonable, and my mower runs like a Swiss watch. I would happily recommend this company to anyone.
    - Joseph W.
  • A
    CENTRAL HARDWARE
    I PURCHASE ALL OF MY HARDWARE NEEDS HERE. THEY ARE REALLY GOOD ABOUT GIVING ADVICE AND SUGGESTIONS. THEY SPEND THE TIME THAT YOU NEED. YOU REALLY GET PERSONAL SERVICE. THE PRICE MAY BE A LITTLE MORE, BUT THE SERVICE THEY GIVE SAVES TIME AND MONEY. THEY ARE ALWAYS BUSY SO THEY ARE DOING SOMETHING RIGHT.
    - WILLIAM M.
  • A
    NEEDHAM GARDEN CENTER
    Great, very satisfied with repair and kept promise on delivery time quoted
    - Steve D.
  • B
    TLP Equipment
    Got the job done. It did take a few weeks. They seemed extremely busy in April.
    - Tom M.
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Lawn Mower Repair Shops in Dedham

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