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Jewelry reviews in Concord

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  • I found Tony and Benchcraft through Angie's List.  My wife's wedding band was missing a small stone and needed some modest restoration.  Tony took the time to explain my options, and expected costs in a very professional, friendly, and respectful way.  Everything was very clear by the time I left the ring with him.  It was ready within a few days, and the work was beautifully done; my wife was very pleased with the results. 
    Tony also resized and did some minor restoration on my wedding band.  It took a couple of days and also came out beautifully. My sense in working with Tony is that he is honest, fair, and takes pride in meeting/exceeding his customer's expectations.  Would recommend him without hesitation.
    - Robert W.
  • Tony was very knowledgeable and took the time to answer all my questions.  His advice was excellent and his price reasonable.  Plan to return with my daughter and her fiancee so they can select their wedding rings.
    - NANCY T.
  • When I brought the watch in to the Burlington store, Karen Soucy told me that they no longer carried this brand watch, but that she would see if she could get the custom replacement strap. She took down all the pertinent information and said she would call me as soon as she got any information as to availability. The watch is almost 15 years old, so not a current model. However my husband loves it and has no desire to replace it. She called back about a week later with information that she had located the strap in black. I asked her if it might also be available in tan which showed up on the watch makers website. She again did her search and contacted me within a couple of days that both the black and tan were available. I asked that she order one of each, knowing how limited the availability was. She took a small deposit and ordered both straps for me. Within a couple of weeks Karen called back to let me know that the straps had arrived. (Having dealt with this replacement issues years previously the cost and time delay was expected) I brought the watch in the next weekday and Tim, their watchmaker/ jeweler on staff, replaced the strap while I waited. Almost as an after thought, I had brought in my husbands wedding ring which no longer fit after 40 years. I had measured his finger with a small strip of paper since he was not available to go in to the store. Tim wanted to make sure that the ring would fit, so he loaned me a complete set of ring sizers to bring home to double check the sizing. I called back that afternoon after checking the size with my husband. Tim had the ring resized and re-engraved by the next day! The entire experience was great. Wonderful, old-fashioned service. I felt they valued me as a customer even though I was not spending a lot of money. Added plus is that store is across from Burlington Mall (not in it) with its own parking lot so very convenient.
    - Jane C.
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    - Stephen B.
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Jewelry Stores in Concord

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