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Roofing reviews in Chelsea

  • A
    Durable Remodeling
    I contacted six different roofers, looking to get the job done. I was only able to get my call answered/returned by three of them. Only two actually showed up to do an estimate. Only one of those gave me an estimate. That agency stopped responding after I accepted the estimate. I don't know if it's normal to have a hard time simply finding someone willing to do a basic strip-and-replace roofing job, or if I give off some kind of bad vibes, or if it was a combination of too many jobs to do and not enough good weather, but whatever. Dean at Durable Remodeling came out within three days to do an estimate, gave me the estimate (in line with others I had received) along with great documentation of the work to be done. Then, he blew me away by scheduling the work later that week; something I'd been trying to get done for almost three months. His crew was in and out in an afternoon. Very considerate. Left my yard/deck nicer than it was before they arrived, having raked up some leaves behind our shrubs to make sure they got all the roofing debris. I'll be getting the rest of the roof done when its time comes, and I'll be calling these guys again. In fact, I'll be calling them again for any of the services they provide.
    - Matthew C.
  • A
    My gutters weren't dirty in general, however all my downspouts were clogged because the contractor who had installed them years back put downspout holes that are too small. Basically the only thing that needed to be done is clean the downspouts. They  unscrewed all the spouts and cleared them all even on the third story spouts. They did a great job. 
    - Scott R.
  • A
    Mr Handyman of South Essex County
    I called the generic franchise number and was routed to Steve. I initially was interested only in dealing with the three windows, but he suggested coming up with additional items. They are paid on a time and materials basis, so it didn't make sense to have his guy sit around while the glass work was done. I do not have a 30' ladder, and they do. So they did some higher up repairs that I couldn't get to while waiting. Materials cost was around $450 (three glass units, vent caps, and caulking). Labor was in the $650 range for 8-2. Very professional - I'm quite pleased.
    - BRIAN H.
  • A
    Boston Roofing And Gutters LLC
    I have a fairly new house in the Newton area that needed new gutters(old ones had been destroyed by the snow storm) and was lucky to find this small business.They actually care about their customers and have awesome communication.Within hours from the first phone call,Chris showed up for estimate.He explained all the possible damages on the fascia board and soffit that the storm might have caused and set exact price per foot on the gutters.I decided not to look further more for contractors and hired them.I am so glad i did because the job was completed the same week!!Luckily the fascia and soffit were fine so I only had to pay for the gutters.Unlike others these guys work hard and don't waste time hanging around the property.Also I noticed that one of the guys smokes but he had an ashtray with him.Highly recommend them to anyone that needs a gutter installation company.
    - ivan g.
  • D
    Hennelly & Son Roofing & Gutters
    Joe and I talked and then texted Saturday Oct. 31 and again on Nov. 2nd. He was kind and suggested i wait to have the gutters repaired and cleaned until I had the tree work done. Made a lot of sense. Really appreciated his honesty.
    After having the tree work done I texted Sat. Nov. 14 to ask if he could come that week.
    No response.
    I Texted Tues. Nov 17.
    No response.  
    On Wed. Nov. 25 he called and said he'd been totally swamped and that I should call Monday after Thanksgiving. I called Monday Nov. 30th and we spoke. I told him my neighbor also wanted work done. He said he would be at our places between 12-4 (in that window of time) the following Monday. He said he'd give us a nice package for doing both houses at once. 
    He never showed.
    I never heard from them again. 
    Seems like they are just too busy... 
    My gutters still need work. 

    - Madeleine S.
  • A
    Majesty Roofing Company
    Took a day to get back to me, all roofers are straight out dealing with ice dam issues throughout Boston do to the blizzards,but sent a late night e-mail to say they would come in the morning which they did. three guys showed up, they were more than polite and efficient. I would use them again in a heartbeat. In fact they will replace the flat roof this spring.
    - Kathleen H.
  • A
    All Phases Construction DBA: John Hersey
    It was very easy to book an appointment.  The arrived on time.  I had a roof leak and they identified the problem immediately.  The tune up patched the problem, they provided an immediate estimate for the repairs needed for the roof.  I plan on using them to complete the work.
    - Paul T.
  • A
    Gutter Shell of New England
    David came in with an acceptable quote and beat several competitors. His crew came when scheduled did a great job installing the guards. They repaired sections of damaged gutter and repaired damage by birds.
    - Douglas Detwiler A.
  • A
    FRS Roofing And Gutter Services
    I own a three family home in Chelsea MA and the roof over the dining room was leaking and caused damage to the interior of the house.  The roof over the dining room on the first floor is on the backside of the house and supports the two porches on the second and third floor.  I had a few roofers come out and give me estimates on replacing the roof, since it was 50 years old and outlived its useful life.  After a few sales pitches, dishonest estimates(I actually got a quote of 8,500.00 from one trustworthy roofer), and bad vibes on my end, I decided to check Angie's List to find a reputable, honest roofer. 
    I searched for several roofers and finally came across AAB Roofing on Angie's List.  They had a solid A Rating, so I decided to give them a shot.    I called AAB roofing and the owner, Adail Bastos, answered the phone.  I asked if he could come out and give me an estimate on the roof replacement.  He said he could come out the next day, but because of work responsibilities I told him I couldn't be able to meet him at the house the next day.  He said that wasn't a problem, asked me what day and time works for me best and he would meet me then.  I told him Saturday at 9AM would work best for me.  No problem said Adail, and to my surprise he showed up on time! 
    He was very courteous and professional, and took a look at the roof and what the job would entail.  There was no pushy sales pitch with Adail, just a professional, business like approach to his work.  I could tell he was honest and that he knew exactly what he was talking about after the first 2 minutes of talking with him. I mentioned to him that the floorboards and sideboards on the second floor porch would need to be removed in order for the roof to be replaced.  He said that wouldn't be a problem and he would be able to include that in his initial estimate.  After about 20 minutes, he left and said he would have an estimate to me within a few days.
    On the following Tuesday, I received his estimate of 3,400.00 to replace the roof.  I noticed that the removal of the floor boards was not on his estimate that he sent me.  I emailed Adail on the following Friday asking him to send me a quote about how much it would cost for the removal and reinstallation of the floor and sideboards, as we had discussed previously.  I wasn't too concerned since I had made my decision at that point to have AAB Roofing to do the work, I just wanted to confirm the price. 
    I got a call from Adail on that Monday, and he apologized that he didn't get back to me sooner because he was away for the weekend.  I was surprised that he was apologizing for this, as since I sent the email on a Friday night, I really didn't expect a response back from him until Monday.  When Adail told me he would do the work as previously discussed, I asked him how much it would cost and he told me that there was no additional cost, he would add that work to the estimate and send it back to me.  I was shocked when he said this!!  I truly expected an additional cost ,since I thought he hadn't included this work on his initial estimate.  Adail was very honest with me, and said that as discussed previously, he would do the work.
    Adail called me a few days later and asked if he could do the roof replacement on that Saturday.  He mentioned that he would like to start the job at 8AM and that it would probably take about two days to complete the job.  I told him that was fine and I would see him then.  His crew showed up on the exact time he mentioned on that Saturday and they immediately went to work. I left for the day since I had a previous engagement, and mentioned to Adail I would see him on Monday.  I returned home at about 6PM that night, and he and his crew were still working hard, trying to cover the roof for the anticipated rain on that Sunday.  I was amazed at how professional not only Adail was, but his crew was as well.  My yard was cleaner after they left than it was before they started the job!
    Adail and his crew came back on that Monday to complete the job.  Adail also did some additional work for me at no extra cost!  He just wanted to make sure that everything was complete, accurate and to his standards.  Adail is professional, knowledgeable, and does a fantastic job! 
    A few days after he completed the job it rained.  Adail called me to ask if there was any issues with the roof.  I told him that the dining room was completely dry and it was a job well done.  Adail also said that if I ever have any issues with the roof, that I should have no hesitation to call and he would come out and fix it for me at no additional charge.  Adail guarantees his work, and after working with him I am very confident that he is a man of his word.. 
    I was very impressed with Adail and the pride he takes in his work.  I know that when the main roof will need to be replaced in a few years, I will call AAB Roofing to do the job.  Thank You Adail!  Keep up the good work!!
    - Joshua R.
  • D
    Budget Exteriors
    I know one of the challenges was that our house is on a hill and in the voice mail he left, he said it would be be impossible to have stone delivered... but that he had something else in mind. 
    We had discussed that possibility. 
    I just really wanted the estimate and plans, and didn't want to have to spend time chasing him down. We had exchanged emails, and he didn't email me. Perhaps it was a communication problem- i am not easily reachable by phone. But, I did pay $50. and would have liked even an imperfect estimate.
    - Madeleine S.
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Roofing Contractors in Chelsea

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