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Basement & Foundation reviews in Chelsea

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  • Overall, I am very pleased. The project had two distinct portions. The first was masonry work to rip up portions of the floor, pour footings, and build four block walls and several pads for supports. The second was carpentry work to sister the joists. I thought both crews were skilled, professional, and efficient. They all did a great job of cleaning up and of respecting my neighbors and the property throughout the project. The initial bid appointment was handled by Jeff. Bruno then ran the masonry portion of the project, and Jeff ran the carpentry portion. Both were consistently professional and responsive when I called them. Jeff in particular took extra time on multiple occasions to make sure I understood things. Overall, I believe the work was done well. But there was a curveball towards the end that is worth a little time. I had been asking all along how some temporary screw jacks were going to be removed (their elimination was part of the reason for doing the project). Finally, at the end, it became clear that there would be a problem removing them. I believe that Masonworks felt the engineer's drawings didn't consider existing conditions properly; I believe the engineer felt that Masonworks hadn't built what he drew and should have called him to discuss challenges. I don't have the technical expertise to evaluate that one well and figure out how things got scrambled; I just know that I'd asked Bruno about it on the first day and workers from each crew thereafter. So I was disappointed that we had an issue late in the process. That said, once we identified the problem, I thought that Jeff was extremely professional and effective at dealing with it. He met with the engineer, kept the focus on finding solutions, and explained to me clearly what he would do. I have been in situations like this before, and his management of this situation was far better than I have seen from most contractors. At the end of the day, we agreed to a change order, and he completed the work. I think Jeff priced the change order extremely fairly (three new lally columns and footings, a bunch of additional reinforcement of sistering that had been notched or divided, and a new steel beam), and more importantly kept his focus on getting the job done well. At the end of the day, I figure the crews did have to come out again, and they all have to eat, so I didn't get stuck on paying a little more. Though I am disappointed that we wound up with a bit of a mess at the end of the job, I do believe that Jeff's handling of it is greatly to his credit. You don't always get to see how people handle problems. And based on my experience, I believe you can trust Jeff to handle them well and fairly. That goes a long way in my book. I do think the there is room for improvement on the communication side of the job. There was a lag of multiple weeks between my acceptance of the bid and the start of work; I had no idea what timelines were during this period. There was also a multiple week gap between the masonry and carpentry portions; again, I had no idea what was going on. Each time, I learned that we might be getting going when I noticed that someone had been in my house and called to figure out why. The team was very responsive when I called to figure out what was going on -- I simply found it odd that nobody was calling me to communicate proactively. And the same sort of situation basically led to the snarl at the end -- I was asking, but not hard enough, about the temporary supports. I would simply recommend to future clients that they be a little less comfortable with silence than I was -- I feel that if I had pushed harder for communication, my own frustrations would have been minimized. At the end of the day, I feel we got excellent work for a fair price. Old homes always have some challenge pop up, and I'm not surprised we ran into something here. If they're not worn out by my property, I plan to call Masonworks down the road for a second wave of work, and I would recommend them highly to others.
    - BRIAN H.
  • Well, it didn't. Skillville was referred to me by an electrician I trust. They came, spent half an hour or so looking at the job, and disappeared. Seemed nice enough when they were here, but I guess they weren't interested in the work. Disappointing.
    - BRIAN H.
  • Jason Lane of Drycrete Waterproofing called and confirmed the appointment and arrived promptly. He went right to work and and had all the tools and parts necessary to complete the job. He removed the old pump and all the debris. He worked quickly and efficiently and explained the operation of the new pump to me.
    - David C.
  • The work was performed quickly with continuous communication and consideration to the agreed upon budget. The team had an excellent work ethic, arriving on time daily, and the General Manager was accountable and applied a good attention to detail and quality. The materials used were high quality, and in cases where custom products were required, the team was creative. All products were purchased following confirmation of costs, and there was a high level of transparency in all costs related to this work.
    - Keena P.
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    - Richard O.
  • This companies prices was over a thousand dollars less than I received from another company for the same work.  I will use this company again and again.
    - Sheanah M.
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Foundation & Basement Contractors in Chelsea

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