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Property Management reviews in Cambridge

  • A
    A couple months ago, my condo association hired Raja to manage our building. Basically, his job is to make sure that any preventative/routine maintenance gets done as well as be a point of contact for any more urgent issues that come up. Overall, I would say that he has done an outstanding job! When he came on board, there was a big backlog of work that needed to be done. Raja did an excellent job of managing these projects and communicating progress to fellow owners. Some of which are not the easiest people to deal with! But Raja's steady/calm/professional demeanor helped make sure everyone was happy. I am also impressed with the quality/price of contractors in his network. Would hire him again. And even recommend to a friend!
    - Michael H.
  • A
    Joe and his team has been a pleasure to work with in maintaining our building. He is responsive to our tenants needs and even our very own landlord needs. Joe is dependable, knowledgeable, and very affordable. I highly recommend Joe for any job!
    - Chris F.
  • A
    Rob and his maintenance person have been managing my three family for the last several months.  Rob collects the rents from my tenants, pays the bills related to the property and sends me a spreadsheet of the transactions. His staff member also does great maintenance work. He has changed several light fixtures, painted, some plumbing and helps with other little details. It give me piece of mind that its all covered. Rob is very easy to communicate with and always responds within minutes.
    - Candace M.
  • A
    Douglass is very responsive over email and phone. His team has always come through and performed the work well and also has been flexible with scheduling and changes in what we want done. Our tenants have been very happy that we have been able to deal with minor and major issues quickly and they have been very pleased with the quality of his renovations! His services are all reasonably priced, and most of all, we love the one-stop shop his team offers. Another thing I should have mentioned is that when his team spots issues that we haven't even noticed, he will bring them up or address them automatically (if they are minor). That has been really helpful for us because we do not have much time for property maintenance ourselves.
    - Rachel M.
  • F
    Absolutely terrible experience. Here is a list of things that went wrong. - very high estimates: Cammie and Erica got estimates for about $1000 to fix/replace the toilets. It seemed high, and it was: actual cost to repair was $120. This happened other times, where I received high estimates from Cammie and Erica for costs that should have been lower, but this one was the most egregious.
    - Cammie and Erica failed to keep an eye on the house, and as a consequence the garden got very dry. The lawn developed bald patches and three trees died. I will have to replace and resod, which will be expensive.
    - Cammie and Erica failed to forward my mail, which cost me thousands of dollars due to missed mail.
    - Erica and Cammie were supposed to meet me at the house to go through it on the one day I was in Salt Lake City (I don't live there anymore). They cancelled at the last minute because "it was too windy" and consequently I could not see the house. I walked around the outside, but was angry and disappointed to miss seeing the interior.
    - When the renters moved out, there was damage to the house - holes in the walls from pictures, dirt etc. - I submitted the cost of the repairs to be deducted from the deposit. But Cammie and Erica have not returned one penny of the deposit. They just disappeared without a word.
    - They were slow over many repairs, it seemed to take them days or weeks to line up workmen or to obtain estimates.
    In summary, this pair behaved completely unprofessionally. I would never, ever use them again - not as a renter or an owner. I gave them an F for everything but price, because the price was standard: 10% of the rent. If they had done the work, I would have no complaints. As it is, I will probably sue them.
    - susan m.
  • A
    Rob worked with GC who remodeled the house.  On completion, I asked him if he wanted to do caretaking work.  For the last two years, he has made minor repairs and made sure that season fixes were completed: pipe draining, air conditioning service, responding to sump pump emergencies.

    I decided to add a half bath.  He assembled the electrician and the plumber and performed the rough and finished carpentry himself. He completed the job on schedule and with very high quality.  The price was very fair.  I am pleased with the work and more importantly my wife is too!
    - Howard S.
  • B
    We hired Go Management in 2006 on the insistence of one of the owners in our small condo association. Hiring professional management was not high on anyone?s list except the Problem Child?s, although bringing in Go did reduce our master insurance quite a bit. The people at Go are pleasant and they did a reasonable job. They responded to issues quickly. Their accounting system could have been a little more transparent, but they are a small, local operation, which certainly has its benefits. Things continued to be fine as long as the Problem Child got his way, but when others disagreed with him on association matters he would rant, threaten lawsuits, etc., etc. Unfortunately, as he became more difficult, the people at Go were frequently cast as intermediaries between him and the rest of the association. Eventually the Problem Child refused to pay for a special assessment that he insisted had to be done right away rather than waiting until spring. The officers used Go to collect the debt. Ultimately Go hired lawyers to get the money out of him, and were very effective in the collection methods. But the whole process only brought increasing harassment on Go from the Problem Child. He was the kind of person to likes to intimidate by spouting ersatz legalese and saying ?I?ll call my lawyer? every five minutes. After dealing with this for months, Go finally said that they would not renew the association?s contract, in essence ?firing? the association because of the exhaustion brought on by dealing with one unstable individual. If you have a smoothly functioning condo association, Go Management can be an asset. But if you have your own Problem Child they probably won?t be able to help much. Get a lawyer or get a mover.
    - ERIC S.
  • F
    In the first year we hired Go, things were generally fine. They are not always accurate in their accounting, and are a small mom and pop business without a lot of infrastructure or best practices. But in the second year, things turned disastrous. I'm sure every condo association has political issues, but unfortunately, we have a clique of individuals who made a power play, and used Go Management to run things in an entirely self-serving and unethical manner. To the surprise and shock of several of us, instead of playing a non-partisan oversight role, Go encouraged these individuals, and actually supported them, to the detriment of the Association and against our fiduciary interest. I will list a just a few examples: 1. The leader of the clique who became president the next year decided that she wanted to grab our parking rights, so she rewrote the Association Bylaws with the help of Go Management to give herself sole parking authority ? get this -- in our driveways! Not only does this defy any sense of logic (not to mention ethics), but it is simply in direct violation of our Master Deed, which specifically assigns parking rights to each unit owner in his/her own driveway. Unbelievably, Go actively supported this action when we pointed out its fallacy, and we had to file a signed affidavit from the original drafter of our Master Deed with the Land Court to reverse this action, and stop this woman under the guidance of Go from stealing our parking rights. 2. The same woman as president hired a painting company to paint our decks in November of last year, even when several of us pointed out it was too cold and wet to paint, and the paint would not adhere. Go encouraged her to proceed, the painting was done, and sure enough, a few months later, the paint peeled. Instead of withholding or renegotiating payment for the botched job, or seeing that the job was fixed, Go insisted we pay the full amount to the painting company, even though our property was left in terrible shape. When several of us disputed the bills we received from Go to pay in full, instead of resolving the dispute in a nonpartisan way, Go sent it to a collection agency. P.S. Our decks are still peeling. 3. Go Management assesses us for certain costs in violation of our Master Deed and the Massachusetts 183A laws. Both of these sets of bylaws state that unit owners cannot be charged more than their proportional share on any common expense, yet Go does this, even when we point out it is illegal. Thus, they do not even understand the basic laws of the business they are supposedly expert in. And if your dispute them, again, Go takes a collection action against you, instead of correcting their mistake. 4. Our common area property ? which Go is supposed to manage according to their contract -- is a mess, and not maintained in a reasonably professional manner. The leaves have not been raked once this year, the grass is dying as a result, the gutters are clogged and overflowing, and they do not even replace the bulbs in our parking lot security light, which has resulted in a robbery -- as this is the sole source of our outside security illumination. 5. When we ask Go to enforce our bylaws, they do nothing. For example, a young couple in one unit decided to store their grill in our common area garden, crushing the plants and flowers they put it on. Not only is this damaging and an eyesore, but it violates section 11 of our Master Deed, which does not allow storage of personal property in common areas. Go gave them permission to store it there, so it became a contentious issue that took months to resolve, instead of a simple matter that they could have managed for us in 5 minutes. I am not actually sure what Go Management does, other than deposit our checks, and send valid disputes into collection, instead of helping us manage them. Unfortunately, we cannot fire the company, because the clique in control of our Association wants them to stay for selfish reasons. Thus, we have a nightmare situation, which some of us are being forced to use legal means to resolve. In summary, our accounting is sloppy, our property is a mess, we are billed incorrectly, the Association governance has gone from normal to extremely contentious, we have constant legal collection actions that are baseless, there is no channel for dispute resolution, and we spend thousands of dollars a year for Go Management?s ?services? and get nothing in return. Ironically, we were perfectly fine before we hired Go. I cannot urge you strongly enough not to engage this firm. I would be more than happy to respond to inquiries, share pictures, and talk to anyone in more detail about our unfortunate experience with this firm.
    - Stuart S.
  • C
    I met with the owner initially and thought she was very nice, down to earth. However, we ran into problems listing and showing the property: i) we were told the house would be relisted on Craigslist every week, but realized it was actually relisted after two weeks. that meant the house was less visible to potential renters. ii) for one showing, we spent hours cleaning up, only to learn the showing had been canceled and no one had bothered to tell us. we found out only after I called to ask what was going on; iii) twice we were given only a couple of hours notice (or less) to show the house, meaning we had to drop everything, rush home from work to tidy up the house. a little more warning would have been good. iv) during one showing, one of the owners was present to see how it was conducted, and realized the showing was not professional. the agent behaved like a potential renter and was not familiar with the house at all v) when we asked to work with a different agent (because of the problems listed above), the company abruptly canceled the contract. This experience was especially awkward because the agents are the children of the owner - so it was uncomfortable to say anything critical to the owner. All in all, a very unprofessional and awkward experience.
    - susan m.
  • A
    Very professional company
    - Gary F.
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Property Management Companies in Cambridge

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