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Air Duct Cleaning reviews in Buzzards Bay

Real People ~ Real Reviews ~ Real Results

  • We had been and quot;ripped offand quot; by some guys that were sent to us via a Cape Cod Handyman business. They sent out 2 guys (from New Bedford, I believe) in a van with a shop vac. Long story get what you pay for! They never even cleaned the basement vents out, said they couldn't get at them, and only vacuumed out the room heating vents and down into the vents about a foot. I could have done that myself! I did a little research and decided to call Anderson Hardware. The gentleman on the phone was extremely informative as to what and how they would clean our ducts.....I was very impressed! I made the appointment and two gentlemen came exactly on time, introduced themselves, and immediately I knew that this was a reliable company. I felt confident that they were going to do the job correctly.....and they did!

    The ducts hadn't been cleaned in 36 years, so I was curious as to the amount of dust and dirt I them. The man shined a light into the ducts so we could see how bad they were. he then cut holes in the vents to put their equipment in to clean and vacuum them out. They patched up the holes when they were done thoroughly, so no heat will escape from where they cut the vents. They worked for about 3 hours or so, with a minimal amount of noise (of course there's going to be noise), telling us what they were doing and answered any and all questions we had. They then cleaned their mess up thoroughly, and were on their way. They also cleaned our dryer vent......included in the service!! I could not have asked for more professional, kind, knowledgeable people to deal with......and the price was very reasonable! Kudos to Anderson NOT hesitate to hire them, or to visit their store. They were wonderful!!

    - Brenda W.
  • I had a 2 hour appointment window and about 20 minutes before they showed I got call from the service tech that he was on the way and he did arrive well within the appointment window. After completing the servicing, he advised me how the system should be run when have high outside temps and high humidity to get best results. I was advised not to spent any money checking for leaks as had been several years since system was previously serviced and would not be worth the money to search for a tiny leak somewhere. There were no travel charges and labor charge was only for 1/2 hour even though total time spent at the house was closer to 1 hour.  System has been able to cool much better since the servicing. Would definitely use them again. Tech was very professional and very friendly and he explained what he was doing to me and why. They take charge cards so did not need cash and price charged seemed reasonable.
    - Robert K.
  • Scott from ERC called at 2:30 PM to let me know that the 8:00 AM appointment for the next day was postponed because the other customer in the area had cancelled at the last minute and he could not send his guys down for one job. I was never told this was a possibility because I would have gone with someone else. The timing of this clean-out was very important due to other contracted work to come next week. I was assured by the woman making the appointment that coming to the Cape was a non-issue and that they would be there. 
    I pleaded with Scott to reconsider and still have the folks come given the importance of the timing but he just kept saying 'sorry I cannot do it'. The reality is that he could do and he was choosing not to making his issue my issue.  I think this is a little short-sighted because he now lost  a customer and landed here on Angie's list with and 'F' for failing to have any customer service skills. 
    I took the day off of work and scheduled another service provider for the same day and now I am left to scramble to find someone else because ERC does not care enough to put the customers needs first. 

    - CARIANN H.
  • It went perfectly. When the men got thru I had no doubt that all my vents were just like new. I am breathing better thanks to American Clean Air.
    - Mary S.
  • unknown
    - Ragnhild B.
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Air Duct Cleaners in Buzzards Bay

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