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I gave an F for overall experience because this is the worst situation I have encountered with a contractor of any kind.I gave an F for Price because valve on with average quality.I gave a C for responsiveness because their response time was average. I gave a C for punctuality. They gave a window of time when they would arrive and they arrived at the end of that window.I gave an F for professionalism because the owner lied about his position with the company - denied being the owner.
Before they come to your house they will give you a MINIMUM cost for the visit in order to diagnose the problem.. You will assume that this is part of the total cost of the job. For example, job is $75, you pay $150. It seems that they add $150 to whatever they decide to charge you.
When they come to your house they will give you a MAXIMUM cost for the job. This is before they even look at your situation. You will assume that they have an hourly rate like most plumbers, or a menu of services (example: $50 for a leaky faucet). And you'll assume that there could be parts involved. You also expect that the final price will be justified like an auto repair shop that shows number of hours, labor charge, cost for parts, etc. They WILL NOT provide any of this. We didn't ask. you should.
They will have you sign a service "agreement". The agreement includes the maximum price but has no cost breakdown. You think - if this is major it won't cost more than this. What people don't generally think is "if this is minor they will to take advantage of the customer" They do this before they diagnose
When you question the bill they will tell you that the price is "how much this job costs". You will ask how much the hourly rate is and they WILL NOT tell you. You might ask to see a menu of their services and they will tell you they DO NOT HAVE ONE. You might even ask exactly how they arrived at the price and they will tell you that the agreement, before they diagnosed anything, indicated a maximum price. When you ask how they arrived at the agreement price they will not be able to tell you. But the price of labor only with no parts is $225 per hour. Since they replaced the faulty valve from my system with another valve from my system there was no cost for parts. They spent 1 hour and 45 minutes to replace a valve which most plumbers could do in 30 minutes, especially since this valve is modular and literally snaps on and off in seconds. I cancelled the check after speaking with the owner (who claimed not to be the owner) and called a couple of other people in the plumbing trade for an estimate of the work. Both gave a price LESS THAN HALF of
Compare - you go to a hospital because you have stomach pain. You ask how much it could cost. They tell you, depending on what your diagnosis is, that it could be up to $300,000. You understand that if this requires major surgery that it could be very expensive. You are told that, at a minimum, the visit will cost you $1,000. You are admitted and, after 2 hours, it is determined that you have gas pains. You are released to go home, very happy that it is not more serious. When you receive the bill (assume you have no medical insurance) you have been charged $150,000. It is more than the minimum and less than the maximum quoted. Later you find that the hospital and doctor have no prices for their services. It was a slow day and you showed up.
What they won't tell you is their COST PER HOUR or what they CHARGE FOR SPECIFIC SERVICES. They will not tell you any basis whatsoever for their billing. Mr. "
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North Billerica, MA