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Home Security System reviews in Brookline

  • C
    Alarm system was installed in 1993.  We've been generally happy with the system but the rate has more than doubled from $20 to now over $40 per month.  We rarely turn it on and wanted to discontinue monitoring and use the system just as a local alarm.  When you try to cancel, they tell you that they will send a code and deprogram the system so that it will no longer function. 
    Having had the system for more than 20 years and having paid ADT thousands of dollars in monitoring fees, I feel like I should be able to keep the system and use it as I choose.  Their decision to basically sabotage the alarm system so that it will no longer work if you don't want to pay for monitoring anymore basically amounts to extortion.
    The much touted homeowners insurance savings amounts to a few dollars a year.
    Anyway, as I said the system is ok (though state of the art around 1990) and their monitoring service has been adequate, but know going in that you will have to pay the monitoring fees for life.

    - Lawrence M.
  • B
    Follow-up visit to determine sensitivity of motion sensors. We decided to add newer sensors at key locations within the home after taking into account the advancement in technology over the years. This process required two visits and thus two charges were rendered. We would have been happier if the suggestion for newer sensors would have been made during the initial visit.
    - LISA C.
  • A
    We spoke to multiple companies about alarms, alarmed at the fact that we have to purchase one for our insurance.  We are not lovers of the alarm concept. Millennium seemed to have the best combo of monthly fees, reviews, and systems (the system they use is very highly rated on Amazon for instance).  They came in for an estimate (Brian), and Brian got a sense of what we want and what we're looking for very quickly. He was trying hard to save us money by riding the prior system wiring as much as possible, and went through the cost difference and the system difference between "riding" the old system and just doing everything wirelessly from scratch.  At the end, for a couple of hundreds more, we decided to go with a brand new all wireless system, and have no regrets. 
    The system does exactly what we'd like it to do. We told Brian what we want to achieve (for instance, security without window sensors), and he came up with great ways to do so (very well placed motion detectors).  He talked us out of stuff he didn't think we needed, rather than into more stuff, and said we can always add later if we miss it. So far, we're good!
    I have to say, I am most impressed with their service. Yes, they charge a bit more for the system than if you were to buy it say on amazon and do it yourself, but man - I would NOT want to do this myself! The initial installation and programming of the device took a whole day! And the service is simply outstanding. Every time we had a problem, no matter how little or big (e.g. cat tripping motion sensor, or a sensor malfunction, or just us not being sure how to work something in the system because we don't have time to read the manual), Brian called us back right away, even on weekends, and got someone to come over extremely quickly if it required someone in person. Their service is absolutely outstanding. They were also extremely patient in explaining the system to us. We feel in very good hands with them. 
    So, all in all, we would recommend them hands down!
    - Tal K.
  • A
    Frontpoint sells itself as a customer-oriented company, and the reps are all quite responsive.  We bought a Angie's list Big Deal and supplemented with some additional motion sensors, etc..   The cost was quite competitive.   Here are the pros and cons:-
    PROs
    We really like how the system works, and like that we can both check and change the system from our iPhones. The customer service reps and the people who call when the alarm trips are all very nice and prompt.  We like it that we can set up different codes for different people, so we can monitor who is coming and going at the house.
    CONs
    We had a defective control panel, right out of the box.  Although the company was quite quick to replace this, it was a pain to deal with a new box and some reprogramming.
    The stickies they provide you with to stick the motion sensors up are pretty worthless.  After 4 months, all my motion sensors have fallen off or are drooping.  I had to buy 3M double-sided tape to replace these. The ones on the door/window sensors are ok so far.
    The website is not all that well-designed - you have to go through a couple of different pages to get to change your codes or allowed people, etc...
    The control panel we have is pretty loud!  Even with some adjustment of the sound level, it's still quite audible throughout the house (we are level 2).   It's only a problem at night, when we set the alarm before bed, but the kids are already asleep.
    Overall, we like the system and are glad we got it.  It would be nice if they allowed some flexibility on the big deal for what sensors are included, but this was not a deal-breaker for us.
    - Sara F.
  • D
    After I had the initial visit and received quotations from other companies, I asked the salesperson from American Alarm to come back to discuss his plan.  Because different companies suggested arming the house in different ways, and because I was leaning toward American Alarm, I wanted to go over the alternatives I had been learning about as I spoke to a number of companies.  The salesperson basically insisted we discuss this over the phone, as though he could not be bothered to stop by a second time.  I reached out to the owners and asked if this is the way they want their business to run, and they re-assigned me to a new salesperson who came by and went over the alternatives.  I purchased the alarm and had it installed. Then several months later, I reached out to the second sales person about my interest in adding a CO2 detector.  I asked about the specifications, and after ignoring my question in the initial email request, he wrote me "ALL I CAN SAY ABOUT THE SENSITIVE [sic] IS IT IS SET TO THE STATE STANDARD I DO NOT KNOW WHAT THE STANDARD IS."  Then, when I pushed further, he had the temerity to send me a very technical scientific document about the system, one that was made for installers, not consumers.  I am a homeowner, consumer, and it was completely unhelpful for me who was trying to evaluate whether their system met my needs. So, once again I had to reach out to the owners.  They got me in touch with their customer service representative, who actually gave me an excellent description of how the CO2 detector worked, and at what levels of sensitivity it would be set off.  I ended up having it installed.  During the installation of the CO detector, the installer made some comments about the original installation that raised some red flags to me.  These were things that if I were a business owner I would like to know about.  For example,  it was clear that the person who installed the original alarm had a very short-term view of things as he did not appear to document well what he did so that any technician following him could benefit.  As a result, the man they sent over to install the CO detector had to take a significant amount of time to figure out where the wires had been fished.  Also, I may not be technically correct, but they installed a key pad that is more limited than it could have been.  The CO installer said that if they had selected a different key pad, he would not have had to fish the wires from downstairs.  I think that I should have been told about my choices so I could have made an informed decision.  I relied on them as experts to tell me what I needed to know to purchase a system that would suit my needs.  So, based on the information from their installer, I sent the customer service rep my feed-back.  I meant it to be constructive.  Truly if I were an owner, I would like to know this information.  However, they completely dismissed my comments as though none of them were valid.  I work in a service industry and have always believed in the credo that "customer is always right," even if you only half agree with them; however, I felt American Alarm Company was not respectful to me as a customer and their salespersons were not responsive to my needs as a homeowner.  
    - Carolyn K.
  • A
    It was great. Freddy is super friendly and gave me a great price. It's clear that Freddy gets almost all his business from referrals and repeat customers. He cares a lot about customer service and I would definitely use him again.
    - Jeffrey M.
  • A
    Brian was extremely knowledgeable and very helpful. We appreciated that he didn't try to sell us things we didn't need and told us when we didn't need certain features. Jim ended up doing the actual installation because Brian was unavailable but everything went well with the installation.
    - Michelle L.
  • A
    We were extremely happy with our experience with Millennium Alarm and Brian (the owner). We felt they were the most reasonably priced for top notch equipment and service. Brian was always punctual to our appointments and there was always someone courteous in his office available to answer the phones. We immediately felt comfortable working with Brian and are happy to be his customers.
    - Rachel K.
  • A
    This company installed the security system when the previous owners were living in this house, so I can only tell you how great they've been when they come and monitor the system. They are fairly quick. They come every 2 months.
    - celine s.
  • A
    Up until several years ago, I never would have thought about having an alarm service, but now that I do I am glad I have it. I think it gives me a piece of mind that if I needed help, it would be available. I can say I know my alarm service company is highly responsive because I have set off my system by accident now at least twice and within what seemed to be seconds, my phone was ringing. They certainly seem to waste no time.
    - MELISSA D.
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Home Security Companies in Brookline

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