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Banking reviews in Brookfield

  • A
    Country Bank
    They are smaller and friendlier. The personal service is excellent there. They don’t charge any fees to start with them. There are no fees for anything. It is a bank, so I don’t pay anything.
    - Theresa S.
  • A
    United Bank - West Springfield
    The Indian Orchard and Ludlow, MA branches, where I do most of the business banking, are wonderful. They treat everyone very personally. You see and deal with the same people every week and it's a nice feeling.
    - JUDITH M.
  • F
    Polish National Credit Union
    My wife and I were customers of ValleyStone Credit Union which recently merged with Polish National Credit Union, Polish National being the surviving credit union.  Our experience with ValleyStone was excellent in terms of teller services, overall customer service, and courtesy of the tellers, loan staff, and managers.  Soon after the merger, we noticed that all of the tellers and managers were gone and replaced by new tellers and managers.  We also noticed that mistakes were happening, i.e., my wife's debit card was rejected in a transaction because of computer error, teller mistakes in entry of deposits (twice), and I was charged to replace my debit card even though the reason was someone had fraudulently used it.  None of this would have happened at ValleyStone.  Further, we noticed that customer services were declining; some of the services ValleyStone had been providing and which were promised to continue under Polish National disappeared, principally involving on-line banking.  My wife and I are both seniors in term of age and we seemed to be treated as if we were senile; both of us have Ph.D. degrees.  We noticed tellers being surly, lacked courtesy, and rude!  As a result of this most recent experience in which my wife tried to make a deposit and, by the way, was not seeking any cash from the deposit, we have decided to leave Polish National and over the next month to move our banking business to another bank.  There are at least five other banks in Wilbraham, and I am sure that any one of them will want our banking business.  I will never recommend Polish National Credit Union to anyone
    - Edward H.
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Banks in Brookfield

Companies below are listed in alphabetical order.

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  • 1st US Gold

    1295 Boston Road
    Springfield, Massachusetts
    F
  • FAF Direct

    20 N 3rd St
    Philadelphia, Pennsylvania