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Pediatric Care reviews in Braintree

  • A
    South Shore Medical Center
    I love South Shore Medical Center and our pediatrician there - Dr. Schneider. My 9 year old and 6 year old have been seeing her since their births. She is so comforting and approachable for both the kids as well as myself. She took the time to talk through concerns I was having with my son's behavior at school and recommended a number of books for me to read that have helped prepare me for the upcoming school year. She is always on time and explains what she's doing to the kids so that they are comfortable with the exams.
    - Kerri C.
  • F
    Pediatricians Inc
    Facts:
    As a requirement for starting Kindergarten in Winchester, my daughter needed a physical exam including a vision screening at the Pediatrician. Instead of providing the vision screening, which is a covered service by Law and my insurance BlueCross BlueShield, the Pediatrician referred this process to the Eye Doc located within the same building. Completely trusting and relying on all recommendation by the Pediatrician, I took my daughter to the Eye Doc on 08/16/2012 to have the screening done. Around 10/15/2012, I received a bill from the Eye Doc for $100 for a full scale eye exam, in addition to the $25 copayment I already paid.
    There have been no less than 6 inquiries and follow-ups in attempt to resolve this bill. An inquiry call was immediately made to the Pediatrician by my wife after receiving the first bill in October. My wife was informed by the Pediatrician that a formal referral will be issued to the Eye Doc and this issue will be taken care of. Additional comments were provided by the Pediatrician that referral for
    such screening was not used to be needed, but there had been increasing number of such issue.
    By late November, I received another bill from the Eye Doc charging me for the same issue. I called the Eye Doc on 11/28/2012 and their response was this kind of referral will be handled as a full scale eye exam regardless, and I would be charged. They further commented that they are already charging a lower rate as a courtesy. I did a follow-up call to the Pediatrician in attempt to find out how it suppose to work. The lady at the billing department was immediately being very rude and defensive. She refused to discuss the issue. I attempted to inquire that why the vision screening was outsourced in the first place. Her response was:and quot; I am not going to argue with you, if you want us to provide such service, you need to pay for the equipments and our people to do it....and quot; She then proceeded to hang up on me. I immediately called back the receptionist and requested to speak to a supervisor in charge. After being put on hold, I was told that the office manager will call me back. I have not received any call back since.
    My wife also called the Pediatrician on the same day 11/28/2012. The person on the phone indicated that what my daughter needed for school was indeed a basic vision screening and should have been referred to the Eye Doc to be performed as such. However, Linda the person who handles referral for the Pediatrician, who suppose to call my wife back within the same day did not do so either. My wife had to call the Pediatrician again the next day and they stated that a referral is no longer needed because we have a PPO plan and they refused to handle the issue any further. Another call was again placed to the Eye Doc, and their office manager's response was they only provide vision screening via a full scale eye exam and they charge $100 for it. The Eye Doc even threaten my wife by saying they will send the bill to Collection.
    So for now, I am forced to pay the $100 bill by the Eye Doc. But a small claim case will be considered in Small Claim Court for the $100 plus $25 copayment.
    Law:
    The Patient Protection and Affordable Care Act states in part:and quot; if you have a new health insurance plan or insurance policy beginning on or after September 23, 2010, the following preventive services must be covered without your having to pay a copayment or co-insurance or meet your deductible...and quot;
    Under this Act, Covered Preventive Services for Children section, item #27: vision screening for all children.
    Offenses:
    Communications that took place with the Pediatrician and the Eye Doc indicated that both businesses had prior experience and understanding of what kind of physical and vision exams are needed for schooling purposes. The Pediatrician's refusal to intervene and the Eye Doc's unyielding preference on eye exam clearly indicated their awareness on insurance consequence of vision screening vs. eye exam.
    The Pediatrician is being irresponsible for outsourcing the screening, not informing the patient/consumer of the consequence up front, and turning on their back when it became a problem with their business partner, the Eye Doc. The Eye Doc is clearly breaking the Law by charging for a covered service.
    In addition, the attitude and behavior I experienced from both businesses are far from acceptable. They made inappropriate statement with rude manner and abrasive attitude during communication, and they exhibit irresponsibility by not returning calls, not following through, and refuse to offer any understanding. I just can't see how these behaviors would fit into places where a lot of Tender Loving Care is needed for children and patients.
    It seems to be a coincident based on potential news that the Pediatrician and the Eye Doc are no longer associated business partners. I am only speculating that the current situation may be a common occurrence, which caused their failed business relationship when patients were left with the bill that either business is willing to fix.
    And lastly, both businesses have clear understanding of what covered service is needed and the insurance effect, but referral was still made and was handled as a billable service instead. I wonder what should be called for such act on knowledge and deliberation.
    - nianzu joe Y.
  • A
    Harvard Vanguard
    We really like Dr. Guarnota. He is smart and shares our concern for not prescribing antibiotics too readily and not doing x-rays unless necessary. He also understands our desire to keep our kids away from refined sugar. I trust his advice and highly recommend him.
    - Terry W.
  • A
    Hathaway, Dr. Thomas
    Dr. Hathaway has been our children's peditrician for almost 6 years (our oldest child will be 6 in August). He is a very likable and reasonable, down-to-earth physician and our kids love him. Dr. Hathaway is a father of 3, so he's experienced as a parent and as a pediatrician.
    My 3-year-old wasn't too keen on having his ears looked at or laying on the table, and Dr. Hathaway (as usual) was great with him. He's always very patient and kind, but he did help me hold him down a bit so we could finish the exam (very useful with a strong-willed toddler).
    I've never had any trouble reaching Dr. Hathaway and he's often called personally to check up on our kids. My only complaint about the office is that they don't have separate and quot;well childand quot; and and quot;sick childand quot; waiting areas, but the wait is generally very short, so it's not a huge issue. The staff are all great and have a good sense of humor. And getting in quickly when you need walk-in services is super easy.
    You can't go wrong with Dr. Hathaway! If he's accepting patients, sign up!
    - Cherisa Z.
  • A
    Harvard Vanguard
    I bring my daughter to see Naomi Noress NP - she is awesome - we're been seeing her since she was 1. Naomi is very patient and knowledgeable. Knows how to distract my toddler to get her to cooperate without adding stress. The office is always puntual - no waiting in the office forever while the doctors are running behind. Parking is easy too.
    - Wing L.
  • A
    Milton Pediatrics Associates
    They are very thorough. They are very helpful, especially for newborns. They have excellent nursing hours available to you off hours. So, when you have a newborn, it is great. I can call at any hour during the night and they help me figure out what is happening. They make the decision whether or not the doctor needs to be consulted for the problem. It is very helpful because I am not waking the doctor up in the middle of the night. The office is very professional and very timely in getting back to me. They are good with questions. I see a particular pediatrician, but I would highly recommend the overall practice. I would recommend any of the doctors in the practice. I have to book appointments in advance for checkups, but if my child is sick, I can always get in. I will continue to use this practice in the future.
    - Rob H.
  • A
    Harvard Vanguard Medical Assocs
    great location for us and very convienent hours for urgent care.  dr always calls us back prompty with any questions we have after hours. practice runs smooth and work very well for us.
    - Eric R.
  • F
    Milton Pediatrics Associates
    Did not get an appointment.
    - Lisa P.
  • A
    Hathaway, Dr. Thomas
    He's very warm with the kids. He answers all of my questions and is a good listener. He doesn't make me feel like I'm rushed in his office.
    - ZACHARIA and Moneesha Narula-Isaac I.
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Pediatricians in Braintree

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