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Auto Repair reviews in Bolton

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  • Called and spoke to Dave who was well aware of the tendency of grilles to fall out of BMW 3-series. I brought the car in, we ordered the part, and I came by the next day and Dave popped it in. Couldn't have been more straightforward.
    - SETH B.
  • When we met with the sales associate, we spoke with him AT LENGTH regarding my need for a car that would be good in the snow. When he asked me what was the most important thing I was looking for, I said that it had to have AWD and drive well in the snow. I am an essential hospital employee and have to commute to work regardless of road conditions. I also live on an extremely steep hill and had trouble getting home during winter weather in my previous vehicle.
    We came to the dealership looking for a Juke SV AWD because we had read about its ability to drive in winter weather. There were no Juke SVs on the lot, so the sales associate showed me a Juke Nismo, which seemed to meet all of my needs. I liked the upgraded features of the Nismo, but asked for verification that it had AWD and would be good in the snow. I was assured that it was. Because of this, I purchased the Nismo and drove it home on November 1st.
    Upon reading the manual and specifications of my car at home, I realized that the Nismo comes equipped with summer tires. I was not familiar with summer tires, so I decided to do some research. I read online that summer tires were not suitable for winter driving. I promptly called and emailed the dealership to get more information. When I finally received a call back, the sales associate assured me that the summer tires would be perfectly safe in the snow. He said that they sold many Nismos last year and didn't receive a single complaint about winter driving. I asked him to verify this because I am currently 33 weeks pregnant and do not want to put me or my child in any danger. He reiterated that the car would be safe with the tires that are on it.
    I decided to do more research. First, I called the tire manufacturer, Continental. They told me that summer tires ARE NOT safe to drive in the winter, and that they shouldn't even be on the car when the temperature dips below 45 degrees due to the rubber compound. They said that I would have trouble even driving in a straight line in snow or ice. I then called three other area Nissan dealerships who confirmed this exact statement. Finally, I called the service department at Milford Nissan without revealing my identity. Even they agreed that the tires were unsafe in the winter.
    I called the sales associate and presented him with this information. At first, he profusely apologized and said he had "no idea" the tires were summer tires. He said he would have to call me back. When he did, he said that he spoke with his manager and because my car had AWD, the summer tires would be fine in the winter. This is simply untrue. He said that the other dealerships were misinforming me because they are Milford Nissan's competitors (even though I didn't tell the other dealerships why I was calling). He again assured me that the car and tires would be safe for me and my baby in the winter. We met with the general manager this weekend who 100% agreed with the sales associate.
    I had no other option but to spend almost $1000 on all-season tires (not from Nissan) in order to keep my family safe in spite
    of what I was being told. I am afraid for the other families who may have bought a Juke Nismo from this dealership not aware of the summer tires. This type of misinformation could lead to injury and death.
    - Jeffrey F.
  • I am so happy to have finally found a mechanic I can trust! As a single woman who knows nothing about cars, I have been ripped off many times, told I needed work I didn't need, overcharged, etc. It got to the point where I didn't want to take my car anywhere! As soon as I met Keith and talked to him, I felt at ease and in good hands. I have had my Toyota Corolla for several years now and never done anything except oil changes. I missed the 30,000 mile servicing, which I know is important, but I didn't know where to take it. I am so glad I found Minuteman in West Concord! Keith explained things to me (patiently and not in a condescending way) and did some necessary work (including much-needed work on brakes!). He was polite and professional and obviously knowledgable. He checked everything over and I feel a lot safer now. And I swear my car is peppier now! Keith also worked on my daughter's car and she was very pleased with them. I highly recommend Minuteman Automotive! Laura C.
    - Laura C.
  • On 11/15/11 I went to Diamond Chevrolet in Auburn, MA and spoke with Jay Henry. We negotiated the purchase price of $29,393 for a special order 2012 Equinox. We also negotiated the trade-in value of $6,000 for my current car, a 2003 Toyota 4Runner. Even though the custom order would take nearly 2 months, Mr. Henry assured me the trade-in price would remain the same. Both monetary amounts were initialed specifically on the order form in case it was ever questioned. I offered to put down a deposit on the vehicle, and Mr. Henry responded, and quot;We don't do business that way. You keep your money until the car arrives.and quot; On 2/1/12 the new car arrived, as said the online order tracking program. However, the dealership was unaware it had been delivered and I waited several days for the dealership to locate the vehicle. On 2/3/12, Mr. Henry informed me the car would be ready for pickup on 2/6/12. When I arrived at the scheduled time on 2/6/12, the car was not ready. In addition to the navigation software not being installed in the vehicle, I noticed the odometer reading of 102 miles. Mr. Henry explained that someone had and quot;mistakenlyand quot; took the car out to run some errands resulting in the milage on the car. His comment was and quot;stuff like that happens.and quot; Ultimately it was determined I would not be able to take the vehicle that night because some electrical parts needed to be evaluated with the navigation system. We agreed I would return the following day.
    I returned to the dealership on 2/7/12 to pick up the vehicle. Prior to signing the paperwork, Mr. Henry told me that my 2003 Toyota 4Runner was no longer worth the $6,000 trade-in price we had agreed on. He introduced Mick El Ghoul, Sales Manager, who explained that they sell trade-ins overseas and he would only be able to get $3,500 for it. Mr. Henry admitted that he would never have guaranteed the trade-in amount if he knew it was going to be a problem. After much deliberation, Mr. Henry determined I would not be able to take the car and that the owner would need to approve the transaction. I received a call from Mr. Henry on the morning of 2/8/12 indicating the owner had not yet been notified, but they were working on and quot;closing the $2,500 gapand quot; for the trade-in amount and I would hear from him later. Mr. Henry called later the same day to note that no progress had been made, but the owner would be in the office the following morning so this matter would get resolved.
    Mr. Henry finally called again at 5:00pm on 2/9/2012 indicating they were still working on the price. He gave no indication that the owner had been notified. I informed Mr. Henry I believed the dealership was in breech of contract and I was willing to take legal action. He said he would deliver my message to the hire-ups and I'd hear from someone within 2 hours. I received a call from the Sales Manager, Mike Monfreda, 90 minutes later. Mr. Monfreda informed me that the fine print on the back of the order form gave the deanship the right to change the trade-in amount. I was never shown or provided a copy of this documentation when we completed the initial negotiation and order for purchase. He gave no indication they would honor the agreement but would contact me again on 2/10/12 after speaking with the owner of the dealership. This issue will be resolved in small claims court as the dealership failed to honor its agreement.
    - Jarrod S.
  • I was very happy with the customer service, they called me every step of the way.  Very professional, didn't try to get me to have unnecessary work done.  I am definitely going to return and recommend.
    - Jon H.
  • We heard by word of mouth that they were really good Volvo service people. We have three Volvo's and they do everything for us; we are in there every couple of months. I will use them again in the future.
    - Mary R.
  • Dealer said I need to replace front brake pads and rotors and will be >$500. Looking for an auto service place on Angie's list, I saw both a bad review and a good one for Stow Service Center. I thought the bad review might be a misunderstanding and decided to give a call. I talked to Bob at Stow Service Center and brought it in for him to take a look. He agreed the brakes need to be done (not surprising since it's been 60K miles) but said he may be able to cut rotors instead of replace. He gave me reasonable prices and said it would be 3 hrs. There is no waiting area, just garage/work area, but he offered to give me a ride. I came back after 3 hrs. He gave it a test drive and the brakes worked fine. He had been able to cut/reface the rotors to keep the cost down, something the dealer never mentioned. He was courteous, friendly, thorough and explained what he was doing well. He gave a detailed invoice. I will definitely bring my car here again. He works on Toyota, Honda and Acura.
    - Sarah M.
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    - Tim M.
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    - Gordon H.
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    - Naomi M.
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Auto Repair Shops in Bolton

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