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Auto Repair reviews in Belmont

  • A
    RayTeam Automotive
    Fortunate to find RayTeam in Waltham. Best and most honest and fairly priced mechanic I have found. Primarily repairs/restores foreign autos, Audi, Mercedes, BMW, VW, but handles all makes and models.
    - Joseph T.
  • C
    Herb Chambers BMW of Boston
    I bought a BMW 535GT in July. When I got home, a lot of things didn't work, most notably the garage door opener and the GPS navigation. I made an appointment, which took about a week. It turned out they hadn't done the dealer prep. Among other things, it had sat on the dealer's floor for a year and they hadn't even changed the oil prior to handing it over to me. After I complained, they changed the oil. The navigation works some of the time, but over half of the time the voice navigation defaults to Puerto Rico when I give it a Massachusetts address; then it won't do anything but Puerto Rican addresses until I enter everything by hand. (I have an accent-less American voice and my 3 computers, pad, phone and old Lexus understand it almost perfectly.) Parenthetically, it's actually quite hard to drive to Puerto Rico from Massachusetts.
    The car has a rattle in the right rear as if it were an old car. (I bought it new.)
    It was supposed to come with registration but they forgot to provide the paper, so I had to go to the DMV. They refunded the $25 DMV charge, but going to the DMV, waiting and returning cost me over two hours. They have a deal where, if you return for a second round of instruction about how to use the car's systems, they refund $50. I spent a long time with the instructor and he said I'd done the equivalent of two instruction sessions, so he said they would sent me the 50 bucks. They didn't.
    I was spoiled by my previous experience with Lexus of Watertown servicing my 2009 LS460. I never had to wait for an appointment. The Lexus service area is modern and clean, with comfortable chairs, lots of free food and drink, and two rows of computers for customers to work on while they wait for their cars. I never had any mechanical problem and the systems like navigation worked perfectly--much better than the BMW even though the BMW is five years newer. The Lexus  electronic screen was bigger and clearer. The Lexus service itself was virtually flawless and warmly delivered. In contrast, the BMW service area is small, old and uncomfortable. Getting an appointment takes a while. The sales guys are warm, responsive and helpful, but the service attitude is slightly on the gruff side--not terrible in any way but what you'd expect at an old style muffler shop, not a classy luxury car business.
    - William O.
  • A
    Cushing Square Service
    Eric at Cushing Square Service is my car's guardian angel. His work is thorough and fast, and he's a good communicator. He does only minor repairs and maintenance but keeps an eye on the health of the entire car. His memory is sharp - he knows not only his customers by name but also the details of their cars and sometimes their lives. It's an old-fashioned business - Eric is the sole employee and invoices are still hand-written.
    This service was like the others - I brought it in for the service, told him what I wanted, he reminded me that I had asked about the cabin air filter earlier and asked if I wanted to have it done (yes). I left the car in the morning and he called when it was ready a couple of hours later. He presented the bill and I wrote him a check (his preference, although he accepts plastic). He filled my tank and I went about my day. It was a car service, not a transcendent life-altering event, but I was very satisfied anyway.
    I believe Eric has been fixing cars and filling tanks at this location since about 1980. Go see Eric while he's still around!
    - Jeff A.
  • C
    BOSTON VOLKSWAGEN
    I was in two weeks before when my check engine light had gone on. The fuel pump had failed, but was covered by the power-train warranty. I agreed to pay for a 40K service and tire rotation since my car was in the shop.
    I picked up the car toward the end of the day and then didn't drive it again for 8 days while I was out of town. The next week, I noticed that when I used the break, I'd hear a loud thunk noise and I'd hear a noise that sounded like something loose was hitting my tire when I was moving. I brought the car in again at 7:30 a.m. and left the car there for the day.
    When they called, they admitted that they didn't get the lug nuts tight on at least 1 of my wheels. They say it was hand-tightened, but that's often not enough. Considering the noise which could have been a wobbly tire, I'm just thankful it didn't come off while I was on the freeway.
    My other beef was that they never walked me through the service that was included in the 40K service that I paid for. When I came back for the tire issue, they were trying to upsell me on windsheild wipers when that should have been included in the initial 40K service.
    - Jennifer W.
  • A
    Bob's Automotive Services
    They were awesome! I looked into getting my seat belt fixed, it was estimated at $300, he did not charge me for it! He showed me what was wrong with the seatbelt and released the tension and it worked! I feel they are very trustworthy and I will be using them in the future. I would recommend them to anyone!
    - Anne P.
  • A
    Pleasant Car Care
    I have been going to Pleasant Car Care for several years now; my son-in-law and daughter go there as well and they know all of our names. and car histories.  They always get me in quickly, often the same day I call if I have a concern.  Their prices are very reasonable - certainly much better than a dealership.  If I have to have a part fixed, they always show me the old part and explain exactly what they did.  As a woman, I have never feel" talked down to" as I have by other mechanics - they are professional and want you to know the service they are performing.  They are thorough and take car of the little things.  They will inspect your brakes or other concerns, usually the same day you call and they will keep track of what your concerns are (brakes for example) to check in on the next time you come in.
    - Mairgrid A.
  • A
    Pleasant Car Care
    When my car wouldn't start on a holiday, I thought it was a dead battery and called AAA. Unfortunately it wasn't the battery, and the place where I usually take my car wasn't open. The tow truck driver recommended Pleasant Car Care. They agreed to take a look and told me I could get it back by the end of the day. I will definitely go back.
    - Stephanie P.
  • A
    JB Auto CARE
    Even though we ended up choosing not to repair the old high mileage Subaru due to our own financial constraints, they capably assessed and explained the problems that remained after we had spent over a thousand dollars over three other separate independent garage repair attempts elsewhere (no names mentioned, of course...hint, they are not on Angie's List!) They were professional throughout the process and did not charge a thing for their service even though we certainly expected to do so. Just in the manner that they handled themselves, I felt they would be the place where a future car would be repaired competently.
    - Sara S.
  • A
    Bob's Automotive Services
    Bob's Automotive Services has excellent customer service . They do a great job with communicating what they are doing with your car and they do not do unnecessary work they are very trustworthy.
    - Sara S.
  • A
    Belmont Watertown Transmission Specialist
    I think if you're going in for a transmission problem, in the back of your mind you know you need your transmission rebuilt (or you need a new one). How do you estimate a transmission repair without taking the transmission apart. Belmont-Watertown transmissions assumes the transmission needs to be rebuilt, and quoted me as such in the first phone call. The quote varied between $2,200.00 and $2,500.00 depending on a couple of variables, and came in at under $2,400.00. A little steep for me. They were upfront with the estimate, accommodated me so I could bring it in early and pick it up late. Overall, I am satisfied with this company and would highly  recommend them.
    - Joseph M.
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Auto Repair Shops in Belmont

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