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Home Security System reviews in Bedford

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  • Renovated our home and had Lexington Alarm come in DURING renovations to wire entire house for alarms. We asked for the entire package, fire and security. Project took one year. At the end of the renovations, even after many visits to the site, we still did not have a functioning alarm system. Some parts of the system had to be wireless, even though technicians had been here a handful of times and saw the ongoing construction, there were still many issues with getting system online. We had special security screens installed (over 15) and did not get them all installed until two were "found" at the shop. Lots of confusion over what the system was supposed to do and not do. Lots of wireless issues, wireless transmitters not working, alarm system goes off at night without reason, anytime it rains it loses connection to the wireless system and the alarm goes off. Multiple calls to the office resulted in the Vice President of the company coming out to do a site visit which helped get the project "done" but we are still having intermittent issues with the alarm and basic functionality is questionable. I thought about sitting on this review for a while but at this point I am beyond frustrated that for the amount of MONEY and TIME we have spent on this system, it still does not work without issue. 
    - Dereck B.
  • Brad is one of the person who really takes pride in his work, company and ensures the customer is happy. I called the company to know if  they could have a look at my current home security system and provide me home monitoring services as I did not want to go with big companies like ADT. Jeff, came over and took a look at the existing system and gave me his recommendations. Not even once was there a push for sale or used fear tactics to sell their product( unlike ADT). I felt comfortable going ahead with the upgrade and services. For the monthly monitoring price they provide big companies like ADT will charge easily 20-30 bucks/month more than that.  Brad, the owner of the company himself came and installed the upgraded board and replaced most of the existing bad contactors without even once telling that he would be charging more for it. In fact I realized that he replaced the bad ones once I saw them. He made sure everything worked fine. If I had any questions, he is always ready replying back no matter what day or time it is and you can sense that he really wants his customer be happy with his company. I highly recommend him and his company services. If you are in the market for economical, customer centered home security system installs and monitoring services Phoenix is your company. 

    - Avinash R.
  • Very easy to contact to set up an appointment. The salesperson showed up a little late but was very professional otherwise. She explained clearly what was needed and what was not. We appreciated the fact that she didn't try to sell us everything, but only what she felt was needed. We liked the fact that they own all of their hardware and would fix them when they break. We also liked the fact that they are a national and reputable company. However, we ultimately decided not to go with them because we didn't want to commit to an expensive $35/month monitoring contract for 3 years.
    - DON V.
  • Brian was very responsive. Showed up on time and educated us on what's needed. He didn't use high pressure sales tactics that I had experienced with other companies. Answered all of our questions thoroughly and credibly (i.e., didn't try to sell us things that we didn't need). Gave us time to think through and make a decision. Ultimately, we decided that we didn't need an alarm system. If we change our mind in the future, we would definitely go with him.
    - DON V.
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    - Colin Y.
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    - Larry C.
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    - Daniel H.
  • They were very professional and were focussed on making sure the project was completed successfully. They arrived when the said and were gone in a resaonable time.
    - Chris S.
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Home Security Companies in Bedford

Companies below are listed in alphabetical order.

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