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Century Carpet & Creative Floors Inc

Founded 1986 • Angie's List since June 2010

A Rated | 59 Reviews

Description

Century Carpet is owned by husband and wife Jean & Christine Coutu. They have been in the flooring business for over 30 years. Even before graduating high school Jean was installing, and learning the business, Jean worked many years for other stores in the area, with the help of his wife Christine. The couple decided though that the only way they can be sure the customer is taken care of properly, is to handle everything personally from sale to installation. With that thought in mind on October 1st, 1986 Century Carpet was born. Since then Jean & Christine have worked hard to build their business, and their reputation. Century Carpet has made it's home in Ayer, Massachusetts for over 20 years. During that time they have built the business, and raised their three children. They taught all three of their children the flooring business. Their oldest son Brian runs one of the installation teams, and their youngest son Kyle is working his way up to flooring mechanics as well. You can even see their grandson lending a hand once in a while. The staff at Century Carpet is friendly and knowledgeable. Andrea who has been with the company for over 18 years, can take care of the customers flooring needs from sale to post installation. You will also find Katie and Naomi, who will assist you from you initial visit to the showroom all the way to installation with any of your design and flooring needs, having both been in the flooring business for many years. All of our installers and delivery people, have been hand picked by Jean. They are fully insured, and have experience in the flooring industry. Why not come in today. You won't be sorry you did. Additional Contact: Jean Coutu...

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Verified Reviews

A few reviews for this pro…

A

RATED

11/14/2019

Century Carpet was fantastic! When I first went into the store, the associate Katie was so warm and friendly. She was helpful and honest, and took into consideration my likes and dislikes and guided me perfectly. The entire process was very smooth from start to finish! The gentleman that came out to measure was friendly and professional, and the same goes for the installer. I am so happy with how ...

DESCRIPTION OF WORK
New bedroom carpeting and stair runner

CATEGORY carpet installation

SERVICE PROVIDER RESPONSE

Getting two thumbs up from you really makes our team feel the appreciation! It was a mutual pleasure working with you on the project and we look forward to the next one.
A

RATED

05/24/2019

Outstanding! The store front service was professional, attentive, and knowledgeable. The onsite assessment and quote was fast and accurate. The installation went smoothly and efficiently. Three days were reserved for the install, and the installer was finished in two days. The installer was professional, courteous, experienced, and genuinely enthused for our product choice and motivated to install...

DESCRIPTION OF WORK
Century Carpet installed vinyl plank flooring in our kitchen and adjacent bathroom.

CATEGORY flooring

SERVICE PROVIDER RESPONSE

Thank you for your glowing review. We always appreciate it when our customers enjoy the process as much as we do when it comes to flooring. We look forward to working with you on the next project! Warm Regards, The Team at Century Carpet & Creative Floors
A

RATED

05/21/2019

It was excellent. They were very professional, they answered all my questions, they are very thorough, I cant say enough good thins about them. They did a very nice professional job.

DESCRIPTION OF WORK
They installed a new kitchen floor.

CATEGORY flooring

SERVICE PROVIDER RESPONSE

Thank you for your review!. We take pride in how we take care of our customers from the showroom to install and afterwards. It was a pleasure working with you and loved the design you put together for your space. We look forward to working with you again! The team at Century Carpet & Creative Floors, Inc. 21 Main [Member Information Removed]. Ayer, MA 01432 978-772-6300
A

RATED

03/14/2019

We remodeled our house including replacing all flooring in a 2-story house, over a 3-year period. Century Carpet provided all the materials and labor to replace our flooring. In addition, they supplied the materials and labor to install our remodeled kitchen tile backsplash. The knowledgeable and patient show room staff helped educate us about the merits of various types of flooring and alternativ...

DESCRIPTION OF WORK
Replaced flooring in a 2-story house,

CATEGORY ceramic tile,flooring,hardwood floor repair

SERVICE PROVIDER RESPONSE

We really appreciate the kind words expressed in your review. It truly is encouraging to read how you value our company as a whole, from the showroom staff to our installers. The pleasure has been all ours in working with you both on the projects in your home. If you have pictures to share of all your work, please send them along, we would love to see them! Thank you for your continued business an...
A

RATED

07/23/2018

I had looked at some other carpet stores but found the selections overwhelming and the staff uninterested in helping me select among them. At Century, I described my requirements and the sales person helped me narrow down the choices very quickly. She was knowledgeable about the options and seemed concerned that I be happy with the choice. Follow up to phone calls was excellent. They ordered large...

DESCRIPTION OF WORK
Carpeting stairs and landing

CATEGORY carpet installation

SERVICE PROVIDER RESPONSE

Thank you for selecting our company to do your project. We really value the time you spent with us making your selections and appreciate the glowing review. It is customers like you that make our business thrive and coming into work every day worth it! We look forward to helping you with future projects. Thank you again, from all of us at Century Carpet & Creative Floors.

Services Offered

Sales & Installation of all types of flooring, as well as countertops, backsplashes, tile shower stalls.

Services Not Offered

We do not offer the service of re-finishing hardwood, but please call our store and we'd be happy to give you a local referral. Also we do offer repair and carpet re-stretching services, however only within 15 minutes of our store location and on a case by case basis.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, Discover, Financing Available, American Express
Emergency Service
No
Warranties
Yes