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Basement & Foundation reviews in Avon

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  • As a construction coordinator I searched around and received proposals from different companies. What I liked most about Keller Waterproofing was that his son came out to look and was dressed in his work cloths and ready to go to work, not in a 3 piece suit. They didn't try to sell me a lot of unnecessary equipment that was really not needed. They put in an interior French drain system for 3 separate areas each with their own sealed ejector. The installation went completely as planned. It moved along very quickly. They did exactly as they stated the would using their quality materials. I have not seen a drop of water or moisture since the install. It made my job very easy. I definitely recommend Keller Waterproofing for any of your water problems. I have already passed along Kellers' contact to my business associates. Frank
    - Frank M.
  • They guarantee that there will never be water in the basement, but it did flood after having the drainage system put in. When there was a storm, the power went out and the pump that was supposed to drain the water out of the system didn't kick in. I called them and they told me it was because I didn't purchase the battery back up system. The basement flooded a second time and they came out and acknowledged they failed to add a drain to the bulkhead. They added this. I don't feel confident that if there was another bad storm it wouldn't flood again. I lost two batches of carpet tile, which cost me $600. I can't say this was a great experience.
    - Kevin C.
  • They sent me a sales guy. He wrote up the work. He kept coming back to tell me his camera was broken and he needed to take new pictures. I felt bad because he was a nice man, but I called the manager because I wasn't comfortable with this. The regional manager came out, apologized profusely and redid the prep work. He sent a crew out that was supposed to lay the drainage system. I was told it would be 3 - 4 days. On day 5 the jackhammers were still going and the men were in and out of my house. They told me they'd hit granite and there was no way through it. They started to lay a narrow drain. I wasn't comfortable with how slow the work was and how the work was being done. I called a friend who knows this work and he told them to stop what they were doing. They were actually prepared to put the pump at the highest point of my house. I called the manager and he sent a second crew out. They spent 2 - 3 days doing it right. After a few days I called and let them know they'd never sealed the drain to my outside. They sent another man out to seal the pipe. I showed him cracks in the cement foundation they had poured to cover the drain and he told me this would happen. The final crew that came out was very efficient and professional. They admitted to me that the team that had been there before didn't do it right. The foundation they put down has cracked. There is a space now. At the end of the day, half of what they did works. As far as I'm concerned, their workmanship was pretty shoddy. I know this was a big job, but for what I ended up with, it was expensive. I wouldn't hire them again.
    - SARAH R.
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Foundation & Basement Contractors in Avon

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