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Hvac Repair reviews in Arlington

  • A
    New England Ductless Inc
    Sammy and Carlos did an excellent job installing a complicated, 6 zone system in our small cape house over the course of five days. They were very conscientious, making sure to communicate with us what they were doing and went out of their way to make sure to answer all of our questions. Highly recommended.
    - Russell S.
  • F
    RANCO ENTERPRISES INC
    I used Ranco in the past and they were fine. This time, when I called to have my air conditioners checked, they said they needed my credit card info to hold the appointment. They charged my card full price for work before they even came to do the work. I called and canceled and asked for a credit to my charge card.
    - Regina S.
  • F
    Sila
    Angie's Listers, beware Sila's tune-up deal: it's a ruse to get them in the door so they can break your out-of-warranty unit and sell you a new one. We hired Sila for a tune-up of our central air conditioner at the special advertised rate of $69. The system is old, but had been cooling our house perfectly for several very warm weeks prior to the tune-up. The technician reiterated that the unit was old and we should start considering replacing it, but said that it was still working well at present. Within hours after the technician left, the vents began blowing warm air. When we checked the unit, the fan was not rotating and it was making a god-awful noise and emitting a burning smell. There were also two small washer-like parts sitting on top of the switch. I called the alleged 24-hour hotline and left a message to which I received no response. Only after repeated calls the next morning was I able to speak to someone and get a commitment to send a technician. The technician who came was able to fix the unit quickly. He said that the surge run capacitor had failed by total coincidence for reasons that had nothing to do with the tune-up and he should be charging us $125 for the visit and $335 for the repair, but because the previous technician had forgotten to replace the washer-like parts (totally unrelated), he was going to "give us the benefit of the doubt" and comp the visit and repair. He then said that because of the unit's age we were going to continue to have problems with it and shouldn't continue wasting money on maintenance because systems this age commonly fail shortly after a technician touches it. Shouldn't the technician have advised us of that before he opened up our unit and took our money? I asked. Nope, he said. We'll definitely take his advice and not waste any more money on Sila's services.
    - Amanda E.
  • D
    Sila
    There are several layers of sales people involved here, and information was not getting from the person who handled the online chat, to the person who called to follow up, to the person who took my follow up call. I think the in between person who called me when I was about to go out with my fianc�� was probably the correct point of contact, but couldn't actually call them back without being redirected. There was also something that felt a lot like an up sell in the middle of the call about getting a quote for the work I was interested in, but I never had time to clarify and wasn't able to get the person to understand I needed to talk another time. When I called back after several hectic days, the people who answered the call had forgotten I existed again and started setting up a new customer profile all over again. This was generally dissatisfying because of the apparently good reputation of the company and their advertised areas of expertise. I just can't actually work with people I can't even reach.
    - RUBEN B.
  • D
    new england steamworks
    The interactions with the company were just bizarre. I ended up on a months long wait list after detailing what I needed, then got e-mail when it was time to have an appointment for what sounded like different service. I asked to cancel that, and it took multiple rounds of email with a progressively more angry owner to cancel. The claim that they are the best was made many times, and I really hope the quality of their work supports that, but I didn't find their business practices are not something I could tolerate. The final interaction was quite unpleasant, I had hoped to cancel and move on with a neutral relationship, but they had Ryan had other goals. "you are being extraordinary disingenuous. How on earth would it matter if one room or 3 were not heating? Or none at all? Or six? The fact remains: you have (had) problems and we fix them. We do so by showing up. You have denied us that opportunity, yet want to cast aspersions in our direction." It mattered to me that my room wasn't heating all winter, but not to him.
    - RUBEN B.
  • A
    Druziako HVAC Inc
    I got central air installed in my 100+ year old house that I was convinced could never actually have central air. Despite the weird shape of the house and not a lot of extra space to work with, Druziako figured out a way to get it installed. They was fantastic from the initial estimate appointment through finishing installation. Everyone is extremely friendly and you can tell it is a family owned business. The price was extremely reasonable and everything got done quickly. It took a couple of extra days beyond the original plan but that was only to make sure it all got done correctly and to figure out how to work out a few problems (again with the old house). Great communication including after the fact to help us get rebates and warranties set up. 100% recommend.
    - Amy S.
  • A
    Folan Plumbing & Heating
    Very nice, professional, helpful and a great price! We installed all new plumbing in an old 2 family house, including new fixtures to bathrooms, kitchen and laundry. Gerry takes pride in his work. He had great advice for us on some speciality areas which needed decisions and careful detailed work. Overall a really great job!
    - Maria L.
  • A
    WRIGHTWAY HEATING & COOLING
    Very nice, professional, helpful and a great price! We converted from an old steam radiator by oil system to gas HVAC and Wrightway did a great job. Doug, the owner, is a great guy. He worked to carefully plan out the ductwork. He is very knowledgable and careful and responsive. Thank you.
    - Maria L.
  • A
    Crystal Renovations LLC
    We acquired a condominium on the 2nd floor of a 2 family house in Arlington. MA. The existing hardwood floors were beyond repair and we wanted to add a 2nd bathroom. In addition we wanted to integrate the existing sun porch into the living room to more than recover the area lost to the new bathroom, and install central A/C. We had estimates from three other contractors before we met with Pedro from Crystal Renovations. His pricing was very competitive relative to the other contractors, but that was mostly due to the others trying to add work that we didn't want or need. Pedro listened to what we wanted and worked with us to accomplish it. From the very beginning of the project until the end Pedro was always responsive and answered, emails, texts, and phone messages in a very timely fashion. He and his crew and subs were a pleasure to work with and any issues that arose were dealt with in a calm and professional manner. Before and during the project Pedro made several design suggestions such as recessed lighting on the sun porch, shower stall light, and new bath layout that definitely improved on our original thoughts. In the end the project came in on time and with a very small increase to the original estimate despite some challenges he and his crew had to work through. The best part, though, is the absolute impeccable quality of the finished product. We highly recommend Pedro and Crystal Renovations and plan to use them again in the near future.
    - Todd C.
  • A
    Sila
    We had Guy Ciluffo here from SILA this morning. It was a most pleasant experience. Everything worked according to plan. Guy called us before he came and showed up in time. While he did maintenance on our furnace he explained what he was doing and why. He also checked the valve on a radiator and gave tips re our AC system. Very professional and straight forward! Fortunately, we had no repairs or replacements but we decided to subscribe to a maintenance plan, not the least because of our pleasant experience with the SILA visit.
    - Peter P.
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HVAC Contractors in Arlington

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