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Home Security System reviews in Amherst

  • A
    Amherst Lockworks
    Derek was prompt, friendly and efficient. He went beyond the letter of the job, making adjustments to doors, explaining details, leaving five new keys for our use. Answered many questions about area and was just generally a pleasure to have at the house working.
    - Janet M.
  • A
    Dave Lane Building and Remodeling
    Bottom line is that we would rehire David again without hesitation to do other work for us. We will have to replace our roof next year; he will be the first person I'll call. The only negative for us was in the beginning of the process, getting an accurate estimate of the insurance repair. We did receive an accurate estimate for our bathroom remodel. If you can put up with waiting for David to start a job, once started he completes the job quickly, efficiently and cleanly. He was always accessible to our calls and responded promptly to our questions. We had to have him back once after the job was problem.
    - Roger F.
  • A
    Amherst Lockworks
    Derek arrived on time and was very professional - got to work right away and was able to fix my out-of-date deadbolt lock/doorknob which now works as well as when I had it installed. No one can get in now! (without the key, that is!) He did a great job and I have his card in case I need him again for some other job. I would gladly use him again.
    - Janet S.
  • A
    The office staff was cordial when I called and they were quick to schedule an appointment. We'd closed on the new house the day before, so still had electricians on site, but the locksmith worked with them so that they didn't get in each others' way. He replaced a deadbolt on the rear exterior door in a timely fashion, was neat and did a decent job. He did not calculate the bill correctly and had to redo it. We were told that travel time would be added to the bill, but I think he overestimated the time he spent on site or the travel time. I think they should have a flat rate for travel time, based on mileage from the office, not time spent on the road, if they are going to charge for that. It's just less suspect that way.
  • A
    Amherst Lockworks
    Derek of Amherst Lockworks has the qualities I value. He answered my message quickly, fit me in at a busy time, showed up, did the job. The locks he suggested and installed are handsome yet tough. All the keys work. He's a quiet, hardworking locksmith who didn't push expensive things on us--just a sturdy deadbolt lock and handset lock that do the job. He lives near Amherst, so that was a plus since we like to use local, trustworthy people.
    - Louise C.
  • A
    Millennium Alarm Technologies Inc
    We bought a house and it came with a GE security system. The previous owner was an a** and would not give us the Master Code or tell us whether it had been reset to factory settings. So, we could not use the basic system capabilities because we would not have been able to disable it without the code. I called ADT and a few other security companies and they were more interested in selling me a three year monitoring contract then getting my basic system up and running. Specifically, they said they could not work with that system, they would have to install a new one and we must get a monitoring contract. 
    I called Millennium and explained the situation. The person that answered the phone asked me for the details about my system and said she would need to check with the owner to see if he could work with that security system. She called back and said he thought he could fix it and we set up an appointment.  The owner, Brian, from Millennium came out and reset the existing system and did not charge us anything. I expected to pay something and it would have been more than reasonable for him to charge us. He was very knowledgeable and helpful. We are going to get a quote for an upgraded system and a monitoring option. Millennium has a month to month monitoring option which is much more appealing than locking yourself into those long contracts provided by most other security companies. I used to run a customer service organization, and customer service seems to be in decline in our society. However, Millennium has excellent customer service from the personnel that answer the phones all the way to the service they provide at your home.
  • F
    SERVPRO of Hampshire County
    The owner was incredibly rude, unresponsive and accusatory. The service took months and repeated phone calls to complete and was in a small area. Then within days of the job being done she was threatening to add fees if the bill was not paid immediately. Never received poorer customer service in my life which is too bad since I have had great experiences with other ServPro providers in different states.
    - Amy A.
  • A
    BMT Lock & Key
    After I got him to make the keys, I had gotten them confused with a whole bunch of other keys, and so I had to call him again to help me with that. The person who came out was very nice and he passed it off as a joke but he wasn?t looking down on me. He was extremely good and he came right away when I called. I would recommend him to anybody because of the way he treated me. He was professional and personable.
    - Jean D.
  • A
    Amherst Lockworks
    Fine. Locksmith was competent and kind.
    - BARBARA T.
  • A
    Amherst Lockworks
    - Katherine D.
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Home Security Companies in Amherst

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