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Recent Repair & Maintenance Reviews in Amesbury

  • A
    Baker Elman Plumbing
    I rarely write reviews, but I had such an amazing experience with Baker Elman Plumbing that I had to express my gratitude and share my experience with the public. From the initial estimate visit to the final installation day, I have had nothing but positive experiences with both the office staff and the plumber's on-site. They clearly value their customers and will try to do anything to make for a positive experience. Lisa at the office was incredibly communicative and really made the impossible happen when I experienced a scheduling delay/mishap on my end. The plumbers themselves were timely, professional, polite, highly skilled, and attentive to make sure everything was working properly. Their pricing was very reasonable as well! I will be recommending all of my friends and family to Baker Elman in the future, along with ourselves for any future plumbing work. Thank you Baker Elman for 5 star service!
    - Whitney T.
  • A
    Baker Elman Plumbing
    An overall great experience in less than 2 days all my plumbing related problems were repaired. Crew was totally professional and responded quickly. I will definitely use again for my plumbing needs.
    - Michael P.
  • A
    Baker Elman Plumbing
    I feel extremely fortunate to have found Baker Elman Plumbing. When I find a company I can trust and does high quality work, I stick with them. And that's my experience with Baker Elman; it has been nothing but wonderful. Here's why. I am in the process of replacing an old, leaky toilet in my mom's home, but it has been a bit of a saga trying to find the right toilet to fit an awkwardly shaped space. When her toilet first started leaking, I called another plumbing company which I also found through Angie's List that I won't name. Their plumbers came in, took a picture of where/how the toilet was leaking, and told me that there was no way to fix it; it would have to be replaced. This took about 15 minutes. Strangely, the toilet started leaking more profusely after they left. They charged me $200 and sent me two options for doing work: one estimate for them providing a new toilet and installing it, and a different option for if I provided the new toilet for them to install. Both estimates were over $500. In addition, they recommended I get an elongated toilet. Although they didn't seem bad, I wasn't that positively impressed with my experience with the company--their price nor their sense of work ethic (they had to change their schedule arrive 3 times on the same day as they were running late-- so I continued to do my research and that's when I came across Baker Elman Plumbing. To shorten this story, when the Baker Elman plumber came today, he removed my mom's old toilet, but then when he was about to install the new one, he noticed that the toilet bowl I had had delivered was broken (When he went to unpack it, he heard parts clanking around that shouldn't be.) So, he then reinstalled my mom's old toilet AND FIXED THE LEAK, so that the toilet is better functioning, while I wait for the new toilet to arrive. This, of course, was in direct contrast to the first plumbers who not only told me the leak couldn't be fixed, but in fact, seem to make the leak worse. (In addition, it turns out for the space where I have to put the toilet, I shouldn't have an elongated toilet. It needs to be round, so that my mom can use it safely.) I value companies that hold themselves to a high level of professionalism, accountability, and integrity, and Baker Elman is just that. Even though their prices are very reasonable, the care, competence and integrity shown by their company from the owner--who reads emails from her customers-- to their technicians is something you really can't put a price on.
    - SONYA B.
  • B
    Baker Elman Plumbing
    They did a good job. Thoroughly completed - just a miss communication on the pricing. They had an apprentice there and was not an advantage for me.
    - Nadya D.
  • A
    Choice Home Warranty
    Went well. Al was a good communicator; he explained details of the policy and services in a professional courteous manner.
    - Pierre G.
  • A
    Express Remodeling Group, Inc.
    Entire process took about three months. Wagner had a full crew in for each project and the work went smoothly most of the time. Pricing was reasonable for the scope of the work that was done. The Express Remodeling office is efficiently run and communication is good. I would hire Express for future work for large jobs and have recommended them to a friend in the past.
    - Molly T.
  • A
    Platinum Plumbing Heating and Drain Cleaning
    Platinum Plumbing returned my call right away and completed the job very quickly. We are so happy with the superb service we received, My family is looking forward to having them complete future projects.
    - Janine C.
  • A
    Neli Virtual Appliance Repair
    Great. The tech walked me through the diagnosis using the video chat app, and sent me a link to buy the part I need. I will install it myself.
    - Louise L.
  • A
    E R Electric
    Great experience from the moment I first contacted E/R Electric. I needed to move the location of an old chandelier and install a new one. Eddie understood exactly what I wanted and even asked for a photo of the old chandelier’s location to come fully prepared for the job. My building also requested insurance which they have so you know you are in good hands. I will definitely hire again for future electrical needs.
    - Monica M.
  • A
    J M Appliance Service
    Jamie evaluated unit and explained the issue. He quoted a cost for the repair and explained that it is probably not worth fixing. Based on his recommendation, we decided not to repair unit. He could have just said this is what it's going to cost and I'll order the parts rather than providing some insight into the repair. Honesty goes a long way in the service industry. We were charged an evaluation fee for his services.
    - Steve G.
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Repairmen in Amesbury

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