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Auto Service reviews in Agawam

  • A
    Pro and local detail
    Wow! What an awesome job Pro and Local did. The cars all looked better than new and are holding-up really well in this snowy, icy, and cold winter weather. The guys at Pro & Local are professional, honest, extremely reasonable, and do incredible work. I highly recommend them without reservation. I certainly will be seeing them for a spring cleaning....inside and outside of the cars. Thanks Pro & Local....appreciate your dedication and hard work.
    - Alan C.
  • A

    I stumbled on to Paul's Auto after I noticed a loud noise and discovered my car's exhaust pipes were dragging on the ground. Someone gave me a tip to try Paul's and he soldered a broken pipe together the next morning for a pittance of what I am sure any other shop would have charged. Most recently I had him install brakes and do a tune-up. He does not do work that is not necessary. As a result, the price is beyond reasonable compared to some other shops I have been to. You do need to be able to leave your car with him as he does not have loaners or shuttle service. He also is not open on the weekends or holidays. He is well worth a visit if you are looking for an honest, reasonably priced mechanic.

    - Marie G.
  • C
    Mike's Auto Service & Repair

    Quality of work was good and was done on time. Parts were marked up 30 % above RETAIL. That is a really high mark up for parts in my opinion. I had a hard time getting a quote from them. Took several e-mails to sort it out. Told me I had a bent control arm on my front end. I had another mechanic look at it and they told me there was nothing wrong with the front end.

    - Brion N.
  • A
    I needed my car urgently and the move went smoothly, the car was picked up ahead of schedule and arrived a day before the estimated drop off. Nichole was very helpful and professional in handling the quote. I would definitely recommend this company
    - Gary N.
  • C

    I called Preferred on a Monday based on the recommendation of an employee at the rental agency I used. I discussed with Pat that I wanted to replace all the brake lines in my truck with stainless steel lines. The lines that are standard in the truck are notoriously bad and are currently being investigated by the NHTSA. They are known to corrode and fail. For that reason, I wanted them replaced.

    Pat said he could do that and it would be somewhat expensive. He didn't give me a quote but he did say the labor would be about $400. He said he would bend the lines himself so that would be cheaper than buying pre-bent lines.

    The labor sounded reasonable to me so I asked them to have the truck towed from my house to the shop. They agreed and stated that it might be awhile since it was Monday and the tow service was generally busy on Mondays. My wife stays at home so I didn't care what time they picked it up.

    A little later my wife informed me that she had to go to an appointment and would be gone by 2:30. I called Preferred back and asked if they knew when the tow truck was going to arrive since my wife had to leave. They said they would check and get back to me. I never heard back. I called the local dealer to get a quote from them. They were outrageous ($1350).

    That night I arrived home and my truck was gone. I didn't talk to Preferred on Tuesday since they said it would take about a day or more to complete the work.

    Wednesday morning I called to get an update and make sure my truck would be ready before I dropped off the rental. Neither the owner nor Pat were there at the time so the secretary said she would have them call me back shortly. They never called back. I called again about an hour later (about the time the truck should have been done) and talked to Pat. He told me that he hadn't started it yet and that he was only going to repair the broken part of the line. This was NOT what we had talked about and NOT what I wanted done. By this time, it was too late to start the job we originally agreed to and get it back before I had to return my rental. I agreed to the patchwork repair.

    Now I will have to rent another car for and additional $135 and I wasted the $115 I spent on the repair Preferred did.

    They cost me $250.

    - Jeff L.
  • F
    first off the vehicle they sold me was over priced though i didnt know that at the time. while it was guaranteed to pass inspection, when it failed, they put it off and put it off until the warranty ran out on the thing. they are rude to customers, their mechanics are hacks, and all of their cars are junk. what they do is go to the auctions and buy junk cars, rig them enough to run, and jack the price and sell em then when they break 2-3 weeks down the road they refuse to fix them or take it back. whatever you do, do not buy a car from these shysters.
    - jami s.
  • A
    Colonial Auto Service
    It was time to either buy a new vehicle or fix the car we had. We decided to bring our car to Dan at Colonial Auto giving him the liberty to go over the car to see what would keep it running for a few more years. Dan gave us an estimate of $1700.00 to do all the work and it took a couple days for the work to be completed. Our experience is that Dan will call to let you know what needs to be done on your car before he does the work. There appears to be no issues with the car at this time. We have used Colonial Auto Service for 5+ years.
    - cheryl b.
  • A
    They are very professional. They make every effort to be as reasonable and affordable as possible. Their service department is top notch. The parts department is especially wonderful. They find the parts I need for the best price possible. They have gone out of their way to be accommodating to me. I have continued to go back to them because of how great they are. The quality of their work is excellent. They are a family dealership. I can not say enough good about this place. The owner is a really nice guy.
    - Edward A.
  • A
    Langonet Auto Body & Frame
    My husband and I bring our vehicles to Langonet's for all of our auto body work. They are very organized, punctual, and if they are delayed due to inability for a part to come in on time, they always call ahead so that we can plan accordingly. Our car and SUV have come out perfectly every time, and they also do an excellent job of detailing the inside of the vehicle after auto body repairs have been done.
    - Ebony F.
  • C
    Langonet Auto Body & Frame
    Detailing was overpriced. The small dent was still somewhat there. Missed some touch-up spots of paint.300
    - Darlene C.
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Auto Services in Agawam

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