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Transmission Service reviews in Marrero

Real People ~ Real Reviews ~ Real Results

  • I would choose somebody else. The transmission wound up going out again after I had 30,000 miles. It would take a second to go from neutral to drive. If you call them, they  usually call back within the hour, they don't take long to call back.
    - dre h.
  • This story begins in April of this year. My wife brought our 2006 Saturn Relay to the Midas on Lapalco Blvd in Harvey Louisiana. My family and I were preparing for a a road trip to Disney World, and took the van in for a transmission oil change and  the technician recommended some additional things (fuel filter service, etc) and we approved all of those items...total bill in the $300 range. While servicing the van, the tech discovered a bolt missing from the transmission pan, and had my wife return another day so he could replace it. No worries at this point.

     Fast forward a week, we drive to Disney world, the wife and three kids are happy as can be. Until we start doing some start and stop driving in the Disney world property (going to stores, dinner, etc). Upon acceleration the car begins to "lurch" (thud?) before shifting into second gear. It does it almost every start and stop. I called the little AAA car care place at Disney world and they told me to go to a transmission shop and found a Cottman that would take me in the same day as a rush. So I drive to Cottman and the owner personally looks at the car, test drives it, and when we get back he pulls the dip stick and there is no transmission oil on it at all, and its smoking because its so hot. He kept the van for the day, added 2.5 qts of fluid, and said it was not leaking at all, that the Midas on Lapalco just left it short. They guy just charged me $10 for the oil and sent me back to salvage our vacation (lost a day at Universal Studios).

    So the van acts better....but still lurches every third start and stop or so. It was a rather stressful ride home, wondering if we would get stranded with a 12 year old, an autistic 9 year old, and a 3 year old. We made it. We took the van directly back to Midas on Lapalco who informed us that there was nothing wrong and to take it to a dealer. So we did, we took the van to Lesson Chevrolet (a few miles away from Midas on Lapalco), and after a diagnostics told us that the internal components of the transmission were damaged from overheating, the transmission oil came out black and burnt, and that the transmission needed to be replaced (for about $3400). I took these estimates to the Midas manager on Lapalco, and it was not until my Lawyers office started calling the owners (who live in Lafayette) did we begin to get a response. The owner asked us to take the car to his Airline Blvd Midas because he had a great tech over there who was a Master ASE mechanic. We did, and after a length of time (a week or so), he was able to reproduce the problem and conceded that the transmission needed to be rebuilt or replaced.

    The owner calls me and said that he located a transmission with 40K miles on it (I am guessing from a wreck yard), and that he wanted to use that rather than rebuild it somewhere, and that he would give me a one year and 12K mile warranty on it. I was not comfortable with this but ultimately agreed to let him do it, because we desperately needed this car and had run out of friends and family who were willing to loan us a car. After another week or so we got the van back, and also ran up a few hundred dollars in a rental car bill (not to bad considering we were without a car for two weeks and just got by with friends and family). It was about two to three days later that the same problem returned. The problem is less frequent, and feels slightly different when you are behind the wheel, but is still associated with start/stop driving, and occurs before a shift into second gear. Conversations with a local car repair shops (Cottman in Gretna and CARS in Metairie (both have highest repair reviews in New Orleans area)) , both have told me that they would get the transmission rebuilt or replaced because it is likely this junk yard one has the same or a similar problem, and that's is origin is dubious at best.

    Further more when my wife picked up the van, she was not given ANY paperwork stating the work performed, or warranty status, etc. It all felt very much to be an "off the books" repair. Phone conversations with the owners office have included us sending them the invoice for the Diagnostic at the Chevy dealer, and the bill for the rental car, and we have yet to receive reimbursement for those items. I have also asked several times for paperwork on the repair (from the Airline Blvd location and from the owners office) and none of that has been provided, they all tell me "talk to Doug" the owner, and nothing is happening anymore.
    - James D.
  • unknown
    - ROBERT H.
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Transmission Shops in Marrero

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