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  • Dear Angie's List, Plz see letter below we sent to Roger Timoteo (CEO of Solar Vista). We have now been w/out a/c for two weeks. Upstairs unit still frozen up (since 5-23-15). Downstairs unit runs continuously even though setting is on automatic and is costly to keep on. My mother is bed bound, on continuous 02, and on Hospice. It's been very difficult on her. They were supposed to repair 6-1-15 but Roger ordered his guys not to come. After calling and reminding them we're under warranty he stated someone will be out on 6-8-15. During the winter we used our fireplaces and plug in heaters as our energy bills were more costly than w/our previous units. This has been a nightmare for us from day 1. Thank you for hearing us out. Dear Mr. Timoteo, May this letter serve notice to you and Solar Vista of your attempt to defraud us as consumers. Please see the facts below. June 2014: We met with your representative, Denise regarding your product. She told us we would receive a refund from our federal tax return for $9,600 to apply to the $32,000 you were charging us to install solar powered heating and air. We relayed to her we were self employed and we wouldn't qualify for the refund, but she insisted we would. I conferred with our tax accountant and she confirmed we would not qualify so we informed Denise we could not afford your product. Denise called back 2 days later and stated that you and Solar Vista would pay the $9,600 if our tax returns did not. We were impressed by the offer and decided to have the panels and units installed. I had to request several times a written letter stating that we would be reimbursed. During installation we encountered several problems. Solar Vista improperly wired our hot water heater three times and promptly flooded our porch (and heater closet) three times. We were without hot water too many days and times to count. There was no offer of compensation. Also, during installation, the a/c unit installed upstairs quit running several times. A worker was sent each time and put a "bandaid fix" on it. The last time it broke a man named Tony was honest with us and stated the control panel was fried because of improper wiring by your employees, which presented a serious fire hazard. Our house is a 110 year old wooden structure. Our electric bill for that month was over $500. No compensation was offered. When the downstairs unit was installed the workers bumped our satellite dish and we were without television for the day. There is a problem with the serial numbers not matching the paperwork. Our upstairs unit is a Fridgidaire and our downstairs unit is unmarked. You stated they should both be unmarked but my girlfriend who also employed Solar Vista has two Trane units plainly marked. We were informed that our energy bills would be cut in half, but they have been consistently higher since installation. Our February 2015 bill was over $700. Our tax accountant stated that your paper work was not properly filled out. The SRCC report is missing and the state will not refund our $12,500 until they receive it. Please see below recorded information as it occurred. 2-5-15 Initial call to Denise at Solar Vista regarding high energy bills. Leo came out on 2-20-15. Said Entergy has been reading meters incorrectly. Leo stated that Solar Vista was having the same problem with several other customers. Told us to call Entergy to let them know we had solar power and said he would get back to us. Called Entergy-all they could do was send us meter reading info. 2-26-15 Called Leo back for update-no answer, no voice mail. 2-26-15 Called Mike Sims (manager) for update, left recorded message. 2-26-15 Brandon called (on Mike's phone) and said Mike was out sick. Brandon was unaware of situation and said he would call in morning. 2-27-15 Brandon called back and told my husband, Will, we need more insulation, (at our cost), check cracks in windows and a few other things, then said he would come to check w/thermal instrument and put voltage meter on units. We told him our other units did a much better job and we hadn't done anything different since the prior year. No one called back. 3-19-15, Will called Solar Vista and left message w/Danielle for Roger Timoteo (CEO) to call back. No call by 3-23-15 so Will called back again. Roger Timoteo returned call. Offered compensation for electric bills if warranted. Roger Timoteo stated he'd call back the next day to set appointment to meet with us at our house. 3-24-15 Danielle called back and set appt. for 3-27-15 w/Mr. Tomateo. 3-27-15 Mr. Timoteo came to our residence with a helper to check units and panels. He asked us if we were the ones who wanted the solar panels where they're placed on our roof. We told him no, that they were the professionals. He was cordial and apologized for our troubles and bills and said one of the solar panels needed to be relocated. He stated he had to evaluate his findings and get back to us on how he would proceed with repairs within a week. We showed him the letter he wrote and signed regarding the payment of $9,600. He said he would have to check w/his office to see if they had a copy. Mr. Timoteo shook our hands and assured us he would repair whatever necessary, no matter what the cost. 4-8-15 Have not heard from Mr. Timoteo. Will called and Danielle said he was out of town for the week. 4-13-15 Will called for Mr. Timoteo and was told he was out of office for the day. 4-15-15 Called again-Mr. Timoteo's in a meeting. 4-17-15 Called again-Mr. Timoteo is in a meeting w/company's president. Danielle said he would call back this evening or first thing Monday. 4-21-15 Called again. Mr. Timoteo was in a meeting-Danielle would give him message. 4-23-15 Called again-Mr. Timoteo was in a meeting. As of date of this letter we have received no calls from Solar Vista since March 27, 2015. We are in the process of trying to gather the funds (that Solar Vista promised to reimburse) to pay Green Sky Loan Services (contracted by Solar Vista) before they begin charging us 18% interest by July 2015. We feel at this time that Solar Vista has fraudulently acquired $32,000 from us via written and oral misrepresentation as well as unqualified labor and inadequate products. We are requesting, Mr. Timoteo, that you honor your word and refund our $9,600 immediately. We would like for Solar Vista to resolve the above matter completely and in a timely manner. We would like to see our energy bills cut in half, and if not, please refund our money. E-mails to follow regarding promissory letter and Entergy bills. We have sent a cc to our attorney, Larry Centola but will refrain (for one week) in sending to the others listed in hopes of you resolving the above matter. We understand you will be speaking with Mr. Centola on Tuesday May 19 at 2 p.m. Sincerely, Mr. and Mrs. Will Sapia cc: Larry J. Centola, Attorney at Law, National Council of Jewish Women/Fox 8 Defenders, Angie's List, Better Business Bureau
    - Marla C.
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Solar Panel Companies in Kentwood

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