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Cable Tv reviews in Baton Rouge

Real People ~ Real Reviews ~ Real Results

  • I am supposedly in the so called loyalty plan because I have been with them for 29 years, but my bill is still too high. I don't have any movie channels, and I got it down as much as I could save off, and it is still about $200 a month. The competition offers a better deal, so I am going to take to them. It is really great, but if you have a problem, the technician will want to come out if they can't walk you through it on phone, and then they want to charge you for it. They charged me for sending the technician. They tried walk me through it on phone but couldn't do it, so they said they would have to send the technician out. The technician came, and it cleared up somewhat and then they sent me a bill for $79. I did call them. They immediately took care of it. 
    - Carla L.
  • We pay about $160 a month which is way too much for what we get. At times they have had the absolute best customer service people that I have talked to. I retired from AT&T, but it is just too high for what you get and I am going to switch. I don't have any premium channels. I had to get a particular package to get just one channel. The picture and everything is great. The customer service is some of the best I have ever seen. They are very responsive anytime I have a problem. They have a good set up system in the neighborhood, and so anytime I call, they let me know what the problem is.
    - Pam S.
  • EVERYONE at ATT was wonderful to work with.  The service staff personnel were attentive and punctual and spent a lot of time with us - but WE WERE TOO far off the main line to have effective service.
    we tried and tried and tried but ATT kept dropping the signal with uverse.
    Ultimately, we KEPT ATT as our PHONE provider but dropped them as our internet/tv streaming service provider because the signal was garbled or weak.
    AS noted, the service team was VERY attentive.  they came out to our home at least 5 times and spent a lot of time working on the system.  they gave us contact numbers etc, came out on the weekend and at night, but ultimately the service was not good at our specific location
    - Bettsie M.
  • I’ve been using them for 38 years. I stayed with them because they’re the only cable provider in town. I just recently bundled. I’ve always had cable TV with them. They have pretty good selections of TV channels. I’ve got HD channels and a home DVR. I love the DVR. I have one box free and I had to pay an extra $8.50 a month for the extra box. You had to pay $10 for a Contour service and $5 for the DVR service. I don’t exactly like the way they bill me. It’s really screwed up. They tell me that the reason it’s like that is because I’ve been with them for so long. I had a lot of features or benefits grandfathered in to my account. It took 2 months of calls so I could understand what they were doing in this bill. I had 2 separate bills with them before for the cable and the internet. When it went from 2 bills down to 1 bill, it caused a lot of problem. So I get one bill for the service and I get another bill that’s a credit of $1.99 and they send the bills every month. It’s ridiculous. I still don't have a clear explanation as to what is going on. If you have technical problems, they’re very good about helping you with that.
    - cynthia f.
  • The TV is solid, good quality at all times. The DVR works MUCH better than COX.
     The Internet service is another story. When something goes bad, NO ONE in their organization knows how to fix it. Everyone denies that the problem is theirs. They NEVER  take notes (despite what they say). It takes 10's of hours on the phone starting from scratch each time going through the same basic, unrevealing tests again and again, day after day, hour after hour. Escalating the problem means getting transferred to another clueless individual and starting from scratch again.
    I would not be an AT&T customer now except that a member of my church was in AT&T support management locally  . . . a real hand's on guy. On start up, three years ago, he got involved and solved the problems when no one else could. I called his personal cell number and we were on a first name basis.
    The last two years have been wonderful . . . no problems. Until last week, when their service fell apart. My friend has retired from AT&T.
    Hey, I am a serious, experienced Windows system programmer with 40-years of computer experience. I understand the buzz words and can tell when I am talking to an idiot with a checklist and canned responses . . . and my alternative??? Cox??? No thanks. I'd rather deal with the devil I know. In the past I've had CoVad, Premier, Eatel, Cox, Century Tel T1, BellSouth T1, AT&T DSL, Direct TV, and now Uverse. Of all, the T1 service was excellent, but by today's standards T1's are slow and pricey. 
    For backup I use my Verizon Cell iPhone . . . the service is surprising good although expensive and somewhat erratic - but not a bad backup plan. It is capable of running my entire office full of computers, iPads, and cell phones. (15-25 connections at once) . . .l costs about 10$/day for 1GB of data
    - Paul C.
  • We have been having issues with getting a good cable signal.  They've sent individuals out numerous times, and it's gotten better, then worse, then stayed the same.  A great deal seems to depend on how hot it is or how much rain we get. I am thinking that I'll be working for a while to get this resolved .
    However, the tech who came out on the 8th was polite and within the time window, barely.  However, he'd called to say he would be arriving at the end of the window.   When I called to set up the appointment, I'd asked that the tech install a booster.  The first thing the tech, a contractor, wanted to do was to install a new set top box.  Two days before, I had gone into Cox on Florida Blvd and swapped in the old box for a new one.  I asked him to install a booster.  He did have in the truck.  
    Everyone I've ever spoken with at Cox has been the picture of politeness.  They can afford to be, they've got a monopoly for this area if you want standard cable.  I'm going to consider this a miracle if it ever gets fixed.
    My grade above is only for the tech.  I would give Cox Communications closer to a D for the quality of the cable signal quality and price.
  • We've had service for less than 6 weeks.  
    Telephone:  We were given a telephone number when we signed up two weeks before installation; they sent a letter confirming the number.   We gave the number to friends and business contacts.  A week after moving in, while troubleshooting another Cox problems, discovered this was not the number assigned.  Apparently they made a mistake and gave our committed number to another customer.   They refused to reimburse the costs incurred in printing the wrong number on business cards, etc.  
    Internet:  It took 5 phone calls and three service calls past installation before they were able to get wi-fi functionality to work on a consistent basis.  
    Cable:  They have now been to our house 5 times and are scheduled again; they have problems with a consist signal, dvr functioning correctly, the subscribed package changes and we have to call and get them to resend signals so we can receive all of our channels, and now the signal will not come in at all on the DVR.   
    We have limited choices for cable (ATT UVERSE has not come to our neighborhood yet) and have too many trees for the satellite companies.   We feel trapped with poor functionality.   On the reverse, all contacts with personnel and servicemen have been professional.
    - Lorrie B.
  • Their service was really great. I love AT&T U-verse as it has been terrific. They are really new here. It is really good in competition with the cost and service, and like the old American saying, competition is good. They charged nothing because it was a special deal, and their service was terrific. I would use their service again in the future.
    - Elizabeth C.
  • As far as the internet and the cable goes I've had a good experience with them.  I discovered with their service that when we have a bad storm or if the electricity goes out you don't have phone.  When I was with a different service provider that didn't happen but that doesn't mean I'm going to switch back.  They saved me about $50 a month which was nice.  I will wait for a little while longer and see.  I have no reason to complain.  That was the only issue and it only happened once.  Someone else had told me too that when you lose power you lose phone too.  I have my cell phone in my pocket anyway so it's probably not going to be a big issue.
    - Coral S.
  • If something goes wrong, they always fix it!
    - tara s.
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Cable Companies in Baton Rouge

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