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Big River Glass Inc

Founded 1984 • Angie's List since February 2009

B Rated | 35 Reviews

Description

Big River Glass Inc. has been servicing the Baton Rouge Metro area for 34 years! Broken glass is a concern for anyone, so call a company you can trust! Big River Glass Inc provides more than a piece of glass, we provide a peace of mind!...

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Verified Reviews

A few reviews for this pro…

F

RATED

02/14/2018

Would go lower if possible. I had several windows that needed replacing. After repeated phone calls, promised dates, not showing up, and finally being over an hour late for an agreed upon time (after I called their manager and complained again). The windows are being replaced. I hate giving harsh reviews but most people can't wait a month to get windows replaced! I simply cannot offer any level or...

DESCRIPTION OF WORK
Window Replacement

CATEGORY replacement windows

B

RATED

10/12/2016

Could have given me a warranty and it didn't last. Several panes glass and they got cloudy again.

DESCRIPTION OF WORK
Windows

CATEGORY replacement windows

C

RATED

08/30/2016

It took two months to replace the window. All the people involved, from the lady who answers the phones, to the person in charge of the order and the installers, where friendly and professional. There were a few small communication issues, but I guess it's a busy office. I had to be proactive and call in when I had not heard from them in a while. The install was delayed a couple of times by rain, ...

DESCRIPTION OF WORK
I needed to have the top panel of a regular sized, double-paned window replaced after it was broken by a rock. The outside pane was busted, but the inside pane remained intact.

CATEGORY replacement windows

C

RATED

04/14/2014

Someone came out to measure my window and they said they would get back with me. I was told that my window would be a special order so it would take about 2 days to come in. I told them that is fine, to go ahead and order it. I was very confused when I got a TEXT the very next morning saying they would be at my house that day. I told them I would not be home, so they rescheduled for the next week....

DESCRIPTION OF WORK
They measured my window to replace an insulated window unit. They were supposed to replace it, but that never happened because they forgot to order the window, and I got frustrated.

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Dear [member name removed], I was notified about the complaint I want to first apologize about the misunderstanding that led up to the disatisfaction that you experinced. We strive to provide every customer with the best possible service and when we fail to meet that it is very important to us to fix these problems and try and gain your trust in our ability to service what ever glass needs you may...
A

RATED

03/27/2014

I have been going to Big River Glass for approximately two years now. They offer prompt and very reasonably priced service. The cost was very reasonable. I would recommend Big River Glass for residential, automotive or commercial needs.

DESCRIPTION OF WORK
Today I needed two small pieces of glass to replace broken panes in a curio cabinet. The technician was able to cut the glass while I waited.

CATEGORY glass repair

Services Offered

Mirrors Window, Shower Doors & Enclosures,Glass- Plate, Window, Etc

Services Not Offered

Auto Glass

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, American Express, Discover, Check
Senior Discount
10%
Emergency Service
No
Warranties
Yes