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Septic Tank Cleaning reviews in Wilmore

Real People ~ Real Reviews ~ Real Results

  • We hired Epperson's Septic Service to pump out our septic tank in mid-February. The man showed up after dark and didn't have enough hose to reach the tank. He returned the next day. He didn't know how to use the probes to find the tank -- my husband showed him. He said it was only his second day (his first was the day he showed up after dark) and said he hadn't had any training.Three months later, the septic tank backed up onto our lawn.
    I called Epperson's and was told that they would come out as soon as possible and if it was a problem on their end, they would fix it. I was told that everyone who worked there in February, including office staff, had been fired. I was told they had two emergency calls ahead of me, but they would call and let us know when they were on their way. No one called, and no one showed up. I called the next morning and the phone was answered by the owner. She was the most unprofessional person I believe I have ever dealt with. She told me the man who did the job in February was stupid and they shouldn't be responsible for his mistakes. I was incredulous, of course. She said they'd do an inspection for free, but we had to pay for any work. She said, "You don't expect us to do this for free, do you? I said, "H***, yeah." Then she yelled at me for cursing. The calmer receptionist got on the line and told me the same thing she'd told me the previous day.
    Again, no call, so I called the next morning to discover the crew was in Wolfe Co. (We live in Jessamine Co.) and had another run in Richmond, but that she would call me as soon as she reached the drivers. Considering I thought I was next in line, I was pretty irked that they hadn't come to my house first.My husband and I decided it would be better to get another opinion, so we hired a company someone recommended. (Not on Angie's List) The company is Hogue and I highly recommend them. Anyway, he said there was a blockage in the line to the septic tank which he fixed. He said an experienced person would have known about the blockage, but there wasn't anything Epperson's did to damage it, which is the only reason I'm not suing to get my money back.
    - Marianne W.
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Septic Tank Services in Wilmore

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