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Water And Smoke Damage reviews in Wilder

Real People ~ Real Reviews ~ Real Results

  • My plumber referred us to ICON, and they were very fast to arrive after the plumber had completed the repairs.  An ICON representative immediately called us and told us a water mitigation expert was on the way.  The representative also inquired about our homeowner's insurance and the deductible.  The water mitigation expert gave us a detailed quote and came back the next day with his equipment.  The worker took pictures of our furniture placement and stated ICON would help us move the furniture back after everything was completed.  After the basement had been dried and the equipment was removed, we had to repeatedly call the company to finish the rebuild.  Every time we called ICON we were told the person we needed to speak to was "in a meeting" and/or would call us back, which they never did.  We were told we had to provide $1,000 down to complete the services but the check would not be cashed until we were billed.  The check was cashed with no bill to us - in fact, we still owed $4 because the water mitigation expert had done our estimate incorrectly, which again was never explained to us.  We repeatedly asked for the bill, which was provided to our insurance company but never to us, even after we had explained our insurance adjuster had already paid us for the damages to be fixed.  When I was finally able, after a few weeks, to get in touch with ICON to schedule the rebuild they were prompt to complete the project but did not put the furniture back in its original position as was promised to us and charged us over $400 for carpet cleaning of one room.  While the quality of the work completed by ICON was very good, their customer service left us frustrated, and we felt very much like we had been taken advantage of.
    - Kristiin B.
  • They were really good. We didn't have any problems ever since they have repaired everything. I would call them in a New York minute. They are the best. They are competent and professional. Julie was incredible. She was called the master of disaster and I thought that was cute until she actually came out here and started making things happen. They were just top drawer. I can't say enough good things about them. They did the job the first time.
    - Myron S.
  • I have read the only other report on Angies list and I must say my experience was much different than the previous writer?s. 
    I live in Ohio but my mother lives in Kentucky in a house I own.  Three weeks ago I was notified by my mother that there was water coming down through the ceiling into the kitchen and the basement.  I did not know who I could call to look at it but a friend recommended Precision Contracting and Property Maintenance.  I called them and and they were there later that day.  Mr Rob Coomer the company owner informed me that the damage was significant and that I should call my insurance company. 
    Due to the nature and cause of the damage I was concerned that my insurance might not cover the damages and the repairs.  Mr Coomer assured me that he would work with my insurance company and that the only thing I would have to pay was my
    deductable.  Mr Coomer dealt directly with the adjuster from the insurance company and true to his word the repair costs
    were covered.
    His crew cleaned up the water, located the source of the problem, removed the plaster and drywall and brought in specialized drying equipment to completely dry the walls and ceiling before replacing the broken plumbing.  I met with his foreman on the
    job and was impressed by his crews appearance and  the  professional  job they were doing in finishing the kitchen.  They paid attention to detail and were proud of their work.  Overall they did an excellent job of replacing the drywall, flooring material, ceiling and making the kitchen look new.
    Throughout the job Mr Coomer continually kept me informed about job progress.   When the job was completed all demolition had been cleaned up and everything was back in its proper place.  Overall I was very pleased with the work Precision Contracting did and would highly recommend this company.
    - walter v.
  • The whole process was great. DNX had previously performed some restoration for water damage at a another property my wfe owned. In both instances, everybody that we dealt with from DNX was accessable, punctual, and professional. The quality of their work was top notch in both instances. I would use them again in a heartbeat and would highly reccomend their services.
    - William A.
  • The toilet in our third floor bathroom had a slow leak that we were not aware of until we discovered water coming through the ceiling in our second floor bathroom.  Our plumber (Schneller plumbing) helped us find the source of the leak through over the phone support then recommended PuroClean to dry out the affected areas.  Joe and his crew came out and did a terrific job.  They were very good about communicating everything they were doing and happy to answer any questions we had.  They only removed things (ie. Toilet, baseboards, etc) when necessary and made sure we understood why they were doing it.  While the pricing was more than we expected, the total cost of their services plus the cost of repairs afterward (about $500) was low enough that we could pay for the cost out of pocket rather than submit an insurance claim and deal with the hassles associated with that.  That in itself was worth its weight in gold to us.  If you can pay for the service with a check instead of a credit card, they will give you a 10% discount, so be sure to ask about it.
    - Alan B.
  • I had water damage on the ceiling and walls from a broken and leaking water heater from my upstairs neighbor. I called PuroClean to come out for an estimate and they were so thorough and explanitory that I contracted with them right away. Work was started same day, to begin the drying, and they were so professional and even handled the insurance company! I would recommend these guys for anyone needing corrections for water damage!
    - Stacey W.
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    - Bonita D.
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Water And Fire Damage Services in Wilder

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