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Furniture Store reviews in Wilder

  • D
    Within the first year of the warranty I noticed stuffing coming out of the back of the couch. I told them about this and they came out to the house to see about fixing it. They came out twice and both times did not fix it. I went in to talk to them and they said they were going to order a new cushion as they had promised earlier. This has gone on for 10 months and still nothing has been done about this. Still waiting.
    - dianne b.
  • A
    We had been in a couple of times and pretty much new what we were looking for. We had discussions with them about quality and our couch happened to be the most expensive piece they had in leather. I think they are pretty honest and we have had all positive experiences with their sales people, not just at this store but a couple of their other stores in different areas.
    - Bruce Y.
  • B
    The ordering experience went fine, and the sales representative from Arhaus was great. The delivery experience left a lot to be desired, and I would actually recommend not letting Arhaus delivery agents into your house. Arhaus contracts out their delivery, which hires temps to perform the actual delivery. So, you're dealing with someone 3-degrees of separation from the company. On my delivery experience, they parked the truck in the middle of the street. I came out to tell the delivery person that they can't block the street, and provided two alternative parking suggestions. They rolled their eyes at me, and threw the truck into park in the middle of the street. They then carried the couch up to my 3rd floor stairwell hallway, which admittedly is narrow and tight. They dropped the couch in the stairwell damaging it to the point where I am now waiting for a replacement piece. I asked them to redeliver the intact half of the sectional and the damaged portion, so I would have something to sit on in my home theater while we wait for the replacement piece. This time, I had them simply deliver it to the 2nd floor. I agreed to handle the carrying up from the 2nd floor to the 3rd floor on my own with some buddies from work. The stairwell from the 2nd floor to the 3rd floor is 72" wide, 36" on each side. They kicked out one of my stairwell spindles, and there are minor scratches on the microfiber couch. Not enough that I'm going to request a new piece, but significant enough to be below my expectations, and significant enough that on the delivery of the replacement for the damaged piece, I'm just going to stop them at the curb and handle everything inside my house myself.
    - KENNETH F.
  • F
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    - Carla K.
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Furniture Stores in Wilder

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