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Chimney & Fireplace reviews in Wilder

  • A
    It went very well. The fellow knew what he was doing, and adjusted the logs and fireset for a better and more pleasing flame. They also cleaned some soot on the logs and in the firebox. They were quick and punctual. Very pleased with their service.
    - Dennis Z.
  • A
    It went very well. They charge an upfront fee to come out, diagnose, as well as begin the repair process, including the price of ordering parts. They fixed everything, and even accounted for unanticipated issues as the repairs continued. For instance, after finishing the downstairs fireplace it then began having some issues clicking on, and then some additional spots that appeared on the glass.. However, they were able to repair that quickly, as well. To top it off, a few days later I got a rebate to cover the difference between the estimated and actual costs. They were responsible, responsive, and fair.
    - RON H.
  • A
    Steve called to advise he would be about 30 minutes late which was not an issue for me.  Once he arrived he promptly went to work.  He advised me of certain aspects of the fireplace and how things worked.  He cleaned the fireplace and gave me some tips about how to care for it going forward.  Steve owns his own business and does the work himself.  I find him to be very honest, hardworking and enjoyable.  He provided other documentation at the end of the service and I found him
    - Stephanie J.
  • F
    The owner spent less than 10 minutes here not even listening to anything we requested.  The quote for a very basic rectangle of patio pavers is extremely high.  
    1.  showed up 40 minutes early
    2.  spelled our name wrong
    3.  did not listen to the type of stone we requested
    4.  did not include our request for a quote of a fireplace
    5.  only provided 1 idea
    6.  idea of bush placement was not as discussed
    - Michael U.
  • F
    Scheduled an appointment for 12/5 @ 4pm.  I took off work and waited around for them. At about 4:15pm I called and they said they forgot and rescheduled the appointment for the next day, 12/6 Saturday 10am. Saturday about 9:45am I received a call that they were sick and would call Monday to reschedule. Not happy at this point, but people get sick, no big deal. It is now the 18th of December and I have not heard a word. 
    - Katie O.
  • F
    I had contacted Columbia Exteriors to have them clean & inspect my chimney. When I contacted them they told me it would be a couple weeks before they got out there and scheduled an appointment for the Saturday the 22nd, with a time frame of 1-6pm. I had no problem waiting a couple weeks for the special and was looking forward to the inspections so I could start using the fireplace, just bought a new home. 
    Saturday the 22nd arrived and I had received no follow up call, but I had no reason to believe they would not be there. I proceeded to sit around Saturday from 1-6 and did not hear from them at all. I let my frustration settle that evening  and called them Sunday to voice my displeasure and get some sort of explanation. I don't believe they were in on Sunday so I left them a VM. It is now Tuesday and I still haven't received a response!
    With their terrible responsiveness and lack of care for potential customers, I would strongly recommend against reaching out to them for their services and would not even consider them in the future. 
    It is back to square one in my search to get my chimney cleaned and inspected.
    - Katie O.
  • A
    It was an Angie's List Big Deal that I purchased. It turned out very well. It was good. They were on time and they did it within a couple of days. I guess the price was alright. I'll probably call them back. They looked at my roof and they said it will probably be another 2 years. I'll probably call them back to do my roof worked.
    - susan n.
  • A
    They were hard workers who got the job done in a timely manner, while also not skipping any steps. (no pun intended). My stone is beautiful and i would recommened them to anyone looking for a custom stone working job which will impress any crowd/person. They are worth the money spent because they build to last. I look forward to working with them in the future!
    - Lauren R.
  • A
    My wife and I moved into a historic (circa 1890) home that had been renovated in 2005.  The house was on the market for 3 years before we bought it and we had no idea what types of gas fireplaces we had.  Since one was in our bedroom we wanted to have a professional come out to check both fireplaces for leaks and general maintenance.  Steve was great! Not only did he check the operation of the fireplaces, but gave me additional information on the type (ie. ventless) and how to operate appropriately. He does not sell fireplaces, so you won't get a salesman trying to push the latest gadget.  Overall, a great experience.
    - Alan B.
  • F
    The person who gave estimate was a fine person. Who came came to do job did not know what he was supposed to do asked me for estimate then told me it was wrong. I've been waiting for weeks to get my money back.
    - Mary L.
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Chimney And Fireplace Contractors in Wilder

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