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Cell Phone Service reviews in Wilder

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  • I got a Blackberry from the Crestview Hills store. My first phone wouldn't receive internet service so I exchanged it for a new one. The salesman offered a voice-to-text service which converts voice mails to text messages automatically. It's a nice feature, but they charge $5.99 a month, free the first month. They refused to remove it when I started service but said that I need to call after 30 days to cancel. Having better things to do than track the date, I missed the 30 day cutoff, I've been billed for a month of this service. I also had trouble getting my email accounts set up on the new phone. I called the store several times, but always got voice mail. Unfortunately, every time they called back I was unavailable to answer the call. The website help was unhelpful. I eventually found a technical support phone number on the website, which was able to get me up and running in a few minutes. Overall, the phone works well, but has a little more trouble getting coverage than my old Verizon phone had. Areas that were included in my Verizon plan show up as "Roam" on the new phone. Using the web on the phone is painfully slow, even when connected to a public WiFi network. Every contact with Cincinnati Bell is a minor hassle. They have 2 years to convince me to stay, but I'll be shopping as soon as my contract is up. This report only covers my cell phone experience; I'll report on my internet experience separately.
    - MARK B.
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    - Carla K.
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    - christopher e.
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Cell Phone Companies in Wilder

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  • MTCI

    11260 Chester Rd. Suite 700
    Cincinnati, OH