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Handyman reviews in Vine Grove

  • D
    Mr Do It All

    Not well....I called ahead of purchasing the Big Deal to ensure they serviced my area. They said that they did but that it would be an additional $25. If you look at their page it does say it serves "Hardin County" with no mention of a fee however I accepted the fee because it was a still a good deal. I told them that I wanted the tile grout repaired in a few places and all of the grout sealed. I was advised that it wouldn't be a problem. They said that with the deal they were really busy and that I'd hear from their office manager to set a date up. I was patient because I do understand how that is. Well a week and a half later on Labor Day morning at 8:30am, their officer manager called and said that she tried to reach me three different times. When I told her that I didn't miss any calls on my cell or my home number or email, she said that it was though the message center on Angie's List and that her crew wanted to come that afternoon. I said "OK, how about 2PM?" Her response was "How about 3?" I accepted that time. About 45 minutes before they arrived and said that they were en route and asked if I'd received her email. I said that it was a holiday and I was really busy so I hadn't been on my email. Her response was "OK, well they're on the way...."

    The crew showed up at 3:15PM. It was then explained to me that while I purchased 3 hours of work. because there were two men, I was going to be 1 1/2 hours because it was $79 per man on the crew. He then went on to tell me that Angie's List takes a big cut of the deal and he was only going to make $44 off the job, so he had to make it worth his while. They explained the 3 step process and then I was told that I had to provide all materials to include the cleaning solution. There is NOTHING in the fine print about providing all materials. It says that "customer may be responsible for providing any additional material" but nothing about having to provide everything. They didn't even have a bucket for cleaning the grout.

    They told me that they recommended getting caulk for around the quarter round and that I should go get some sealant. I left to go to Home Depot and hurried back. I returned from Home Depot at 4:45 with the requested items. One crew member was already in their van texting. I walked in the house and the other gentleman was finished up. He said that it was getting late and that he didn't want to impose. They wanted to return the following afternoon. I asked what time and he responded with 3PM. I originally accepted that. I went to pay them. He said I owed him $25 for coming out to Hardin County and another $25 because they worked over the original 1 1/2 hours....which just about killed me because one guy was already out in the van and ready to go at the 1 1/2 hour mark and the other was finishing up. I went to write a check and he told me that it was an additional $10 to write a check.....even though their Angie's List page states "check" as their primary mode of payment. I dug out cash and paid them. He walked out the door and when I went outside to get my receipt, they were gone. I tried calling their office that afternoon and the next morning to no avail. I emailed them through Angie's List and told them not to return. I didn't get a response. I tried calling again and their manager finally answered. I asked her if she got my mail detailing my issues and my request to not return. She said yes and that was it. No offer to address my concerns; nothing.

    I feel like I was the victim of a bait and switch. Be careful working with this company.

    - Shane O.
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Handyman Services in Vine Grove

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