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Auto Service reviews in Versailles

  • F
    Compared to other Chrysler dealerships, this dealership (Freedom Dodge, Lexington Ky, New Circle Rd) is hundreds of dollars higher for the same work-than other dealerships in surrounding counties . When asked why, the dealerships replied," we have a larger overhead." We had no choice to go to another dealership because the car had to be towed and we were not wanted to "rack up" towing charges but were apprehensive due to other negative stories from friends about the integrity of the people in this particular dealership. This dealership had the car for 2 days and said that they fixed the problem. They said the car (almost new) needed a "tune up" with an estimate of $500 to do it. This person called two other Jeep dealerships within 60-100 miles and was given an estimate between $150-200 lower in price to do the tuneup. Was on my way to the more reputable dealership to have the tuneup done, and the car started having the same issues (that Freedom Dodge supposedly fixed. Was hardly even able to drive the vehicle, had to put the flashers on and drive 40 miles/hr. Finally made it to the reputable dealership and was told it would be $130, since the problem was obviously NOT FIXED. Called Freedom Dodge to communicate issues and they avoided talking, would not return the call to this person. My recommendations are to "red flag" this operation to prevent the public from having issues that could be avoided by going to any other dealership. The people in this particular dealership are dishonest, and have no integrity. I would compare this experience to a "scam," capitalizating on opportunities to be fraudulent and deceptive. Please don't be a victim of this elaborate fraud.
    - Carolyn C.
  • A
    They are excellent. Their prices are extremely reasonable and they are very professional. His wife works in the front office and is very nice and helpful. Clem was highly recommended to us and we have found him to be very reliable and trustworthy as well. He has very adequate equipment and we would highly recommend him.
    - Susan F.
  • A
    They were amazing! They actually finished before they promised. To add, a part went bad and I took the vehicle back and they honored the warranty and replaced the part with no hassles. Just don't find that kind of service any more! I will use them for every repair I ever need.
    - JO ANN E.
  • A
    I went to 2 other places (Toyota on Nicholasville, & Tire Discounters) for an estimate.  Katie's was HALF the cost of the other two estimates, PLUS gave me much better tires. And here's a really nice perk...I was told a lug nut was missing (at other places too), and had forgotten to tell Katie's about it.  When I paid my bill, Donald (a Manager) said, "Oh, by the way, did you know you had a lug nut missing?  We replaced it, no charge."  I was so happy, because Toyota on Nicholasville had told me they would need to charge me $100.00 to replace a missing lug nut. I am a very satisfied customer, my car tires are great, and the brakes work great, and the cost was beyond reasonable.  I am now taking my business to Katie's!
    - Janine S.
  • A
    Arrived as scheduled, surveyed installation places and went to work. Cleaned up, friendly, no problems.  Used Glare Control a few years ago as well, and had the same experience at that time.
    - Lynn W.
  • D
    I told the business that it was the back door on the drivers side. They replaced the locking mechanism on the drivers door which was okay. I called them the same day I realized they put it on the wrong door. I tried to come up with a fair compromise and asked them if I bought the part for the back door would they provide the labor for free. They agreed, said they would order the part and give me a call. I never heard from them again. They had done other work in the past which was satisfactory.
    - Randy D.
  • A
    They are excellent. They don't try to run up the cost like some people. They have got award after award in Lexington for outstanding service. They are honest and really know the mechanics of Toyota. You can trust them more than anything because that is what I have found in the past- that other people that I have gone to in the past will try to run it up. More than anything, they are honest and really know the mechanics inside and out and their price is very fair. They will get you in, pin point the problem quickly- they are just excellent. I have gone to them for years and I will continue to.
    - Carolyn C.
  • A
    Their price is comparable to the dealer.  They were very nice and very good.  They have good recommendations and they gave me a discount.  They are just really nice people.  They are not pushy.  They make a list of things that you might need but they are not pushy.   

    Their price within the range with everybody.
    - Linda L.
  • A
    Took to VW dealer who said it was the main seal and would cost over $1,000. Auto Gallery asked if oil pan had been replaced (it had been); they suspected incorrect procedure used to install and suggested that we try reinstalling correctly. That was the right thing to do. I'm very happy with the service.
    - Thomas H.
  • A
    Some of the best work I have ever seen.  They came highly recommended and we have used them numerous times.  We have never been dissatisfied.  The cars always look like they just came out of the showroom, every time.
    - Brooke S.
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Auto Services in Versailles

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