Find Top Pet Stores in Upton, KY

I ended up going with a competitor because of cost but I was super impressed with their sales staff. They were really knowledgeable about the product and the animals.

My experience with Henson's Doberman Puppy's was Great!!! I can say that now that i have a WONDERFUL 5mo. old Black & Tan Male named "Zabboo" When i started this process i was extremely nervous i had never sent someone i didnt know money, (especially in this day & age we live in). So i decided to call him first to see if a "real person" answered & would talk to me. Mr. Henson did, I explained to him my concern with sending a deposit, & that i would be traveling from the Chicagoland area...and that i was overall nervous about the process Mr.Henson was very nice & explained to me that he had been doing this for several years, & had the credentials to back it up. To make a long story shorter. Myself & a Friend packed up my jeep with homemade sandwiches & powerade & made the trip. Weeks before, i had contacted Mr.Henson several times via email, he sent me directions, pictures, dog food info etc. Upon arriving at his home, he showed me my future puppy's parents, walked me around the "campus" then give me "pick of the litter of male black & tan males which i had previously requested. We then made the transaction (money & puppy paperwork). .. Overall i couldnt have asked for a better way to get this Bundle of Joy my kids & I now call "Zabb". He has a great temperment, he smart as a whip, (altho he has alot of mouth when i tell him to get out of my bed 😆) ... -Derek Wade & Zabboo Black-

I ordered dog food and was told the shipment would arrive in 2 to 3 days because it was coming from a different location, after 4 days I called them and told them I was leaving town and if the shipment arrived over the week end no one would be home and the food would sit in 100 degree weather. I called and spoke to Brea who said she would stop the shipment and call me back and neither one of the things she said happened now I have dog food sitting in 100 degree weather and they cant pick it up until Tuesday. in the meantime the food is rotting in my front yard. This place can care less about your dogs need and at the rate they are going and based on the very poor reviews I doubt if they will be in business much longer. I spoke to Brian after finally 5 days and 4 requests later, who said he was a supervisor now I know why his employees could care less, Brian said he would call me back and I never heard from him, I have sent him 3 emails and no response. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. If Management can care less Imagine how the employees are. Ohhh they sound so polite but don’t trust them as far as you can throw them, because once you speak the truth their real personality shows up.

I was politely reminded of the appt. on the previous day by phone call. When we arrived my dog was greeted happily and went right in with out the normal fear of a strange place. He was groomed beautifully and when i picked him up the receptionist was professional and knowledgeable about the task she was performing. My 12 year old dog for the first time in his life was not tramatized by the days events. His past behavior has been to hide under the bed and refusing to eat until the next day so i was very surprised and pleased. I plan on taking my other pets there for grooming along with refer Pampered Pet Saloon to all of my friends and family.

They were excellent. Very punctual. Couldn't ask for better service or price.