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Remodeling Kitchen And Bath reviews in Union

  • A
    We were extremely pleased with all of Brian's work. He is perfectionistic about all of his work, has great ideas to offer, always punctual, very professional, & a very pleasant person to interact with. We would HIGHLY recommend him for any remodeling work.
    - Mike D.
  • A
    The experience from beginning to end was great. The tile in both bathrooms looks great and the cost was very fair. Delco was flexible working with my schedule and provided frequent and unprompted updates and the work was completed on the timing estimated and very close to the $$ estimate as well. There was minimal clean up on my end after the install which I appreciated as well.
    - Alen S.
  • A
    George's remodel workers, Ron, George, and Tony were at our home pretty much full-time for the 8-week project. They are meticulous and explain exactly what they are doing. Fantastic job with all aspects of the job, especially with ensuring all lines are plumb, square, and level. George and his paint crew did their usual exceptional job, too. The only issue we ever have is that since they do such a good job, they are always booked, so give a long lead time to plan for getting to your project!
    - ALAN S.
  • A
    John was able to get the project started quickly and it was completed in a timely manner. The crew were professional and took care in completing the necessary work. They removed the existing vanity, toilet, fixtures, tile, and wall paper and demoed one wall to extend the new shower into an adjoining storage space. I provided the shower unit, vanity, tile, and fixtures and we reused the toilet. I also chose to do the painting myself. My wife and I are very pleased with the result.
    - Chad A.
  • A
    Annie is fantastic! She brought our kitchen out of 1990 and took a functional but drab shower and turned it into a glass-and-tile wonder! She really knows how to tie colors together, with all of the cabinetry, countertops and restained floor and tile in the kitchen getting matched to an updated paint palette. She also gave us options with the bathroom, and we went with a partial remodel, but again the colors tied it all together. As with all large projects there were some items that had to be reordered or replaced, and the ones that came from any of the items she was directly responsible for, she handled as soon as we told her about them. Annie is prompt, personable, and professional. When it's time to complete the bathroom, or another area in the house, we will call on her again!
    - ALAN S.
  • F
    The project began 11/30/15 and was to last 5 weeks. As of July 2016, work remained undone. It started when we stuck with our choice against our better judgment. During our first meeting, the owner made comments we found unprofessional and off-putting. While at the wholesaler, he kept pushing flooring we did not want. It took three times and a firm response to end it. It's our position we were told in advance the cabinets would be inspected to ensure none were damaged. That did not happen, and a damaged cabinet led to weeks of delays. The owner claims we insisted on skipping an inspection that would've taken minutes. When the new cabinet arrived, we were told they would "drop everything else" to finish our project. But their regular pattern of showing hours late or not at all with no courtesy call continued. Not raising this issue early in the project was our second mistake. Our last mistake was paying the balance due early as a favor. We agreed to have the work finished on Jan 19th, 2015, but needed to reschedule for Jan 21. No one showed or called yet again. Up to this point, we had not seen everything else being dropped to get our project completed, and my patience reached its end. I contacted the owner, in writing, and firmly but professionally expressed my frustration asking him to keep his part of the contract. I also pointed out the project was entering its 9th week. The owner's response was that he had other commitments. He specifically acknowledged the delay caused by the damaged cabinet put them behind, and he closed his response by saying he would like the benefit of the doubt (after having paid for the project in full early as a favor to him). In my second text, I told him the no show no call was unacceptable. The owner's next response began, "the job getting prolonged is no more our fault than it is yours" and again identified the cabinet as the source of the delay. He claimed they were trying their best to get us in, and said "If that's not good enough for you good luck with another contractor." He concluded by saying that there was no reason to "get inappropriate like this and make things awkward." WHAT PROFESSIONAL SAYS THESE THINGS?! I sent a final text to ask if our expectation for a courtesy call was unreasonable. Not once did he acknowledge, own up to or apologize for the no show no call. I then contacted the gentleman actually doing the work. He eventually came to do what we thought completed the project, but determined after the fact certain punch out list items remained unfinished. In the interim, our sink leaked badly on one side, which was subsequently fixed by the same gentleman. Then it started leaking on the other side. I was told it would be addressed and the grout problems would be fixed as well as the other punch out list item. Two follow-up messages over three weeks, and no response. My last request was simply to let me know what grout I needed to buy. Still no response. I gave up and fixed a poorly installed disposal myself. Since then, the side that first leaked after their SECOND installation began leaking yet again, and we now have water damage to our new cabinet. We received a letter threatening to sue us for libel after posting a review elsewhere. We let Hollon's attorney know the claims made were not factual, including a claim that delays to the project were the result of our decision to do our own painting and to order pendant lights. We re-painted the room well before we contacted Hollon (we have before, during and after pictures) and our lights were on site well before all unrelated work was completed. He already twice admitted the cabinet was the reason for the delay! The owner also claimed the project took about 4 weeks, yet here we are months later with work left undone. Through his attorney, I proposed to remove our review in exchange for a note of apology and remediation of the remaining problems. The attorney indicated Hollon agreed to our proposal, but he never followed through. Guaranteed for life? Won't rest until the customer customer is satisfied? We believe an organization of integrity and emotional maturity would swallow its pride, own its mistakes and live up to is guarantees.
    - Mark S.
  • F
    Worst contractor experience we've ever had. The project began 11/30/15 and was supposed to last 5 weeks. As of mid-2016, there remained work left undone. It all started when we stuck with our choice against our better judgment. During our introductory meeting, the owner made comments that came across to us as unprofessional and off-putting. Then while at the wholesaler to make selections, he kept pushing us towards flooring we clearly did not want, causing frustration and tension. It took three times and a firmly definitive response to get him to stop. It's our position we were told well in advance the cabinets would be inspected to ensure none were damaged to avoid disruption. That did not happen, and a badly damaged cabinet led to weeks of delays. The owner claims we "insisted" on skipping an inspection that would take minutes in the interest of beginning work. When the replacement cabinet finally arrived, we were told they would "drop everything else" to get our project finished. However, the same pattern of showing hours late or not at all with no courtesy call continued. We lived with that, and not raising the issue early in the project was our second mistake. Our biggest mistake was paying the balance due early as a favor. We agreed to have the work finished on Jan 19th, but needed to reschedule. The gentleman actually doing the work on our home agreed to come Jan 21st. No one showed or called. Up to this point, we had not seen "everything else being dropped" to get our project completed, and my patience reached its end. I contacted the owner and firmly, but professionally, expressed my frustration, asking him to keep his part of the contract since we had kept ours. I also pointed out the project was entering its 9th week. The owner said he had other commitments. He specifically acknowledged the delay caused by the damaged cabinet was what put them behind, and he closed his response by letting me know he was "surprised" by my tone and said he would like the benefit of the doubt (after having paid for the project in full early). In my second text, I told him the no show no call was unacceptable. The owner's response began, "the job getting prolonged is no more our fault than it is yours" and again identified the cabinet as the source of the delay. He claimed they were trying their best to get us in, and said "If that's not good enough for you good luck with another contractor." He concluded by saying that there was no reason to "get inappropriate like this and make things awkward." I could not believe what I was reading. I sent a final text, pointing out that he had yet to acknowledge the no show no call, asking if our expectation for a courtesy call was unreasonable. Not once did he acknowledge, take ownership of or apologize for the no show no call. That was the last I spoke to the owner. I then contacted the gentleman actually doing the work. He eventually came to do what we thought completed the project, but we determined after the fact that certain punch out list items remained unfinished. In the interim, our sink leaked badly on one side, which was fixed by the same gentleman. Now it recently started leaking on the other side. I requested to have it addressed three to four weeks ago and was told it would be fixed. I was told that some grout problems would be taken care of as well, along with the other punch out list item. Two follow-up messages over the past three weeks, and no response. My last request was simply to let me know what grout I needed to buy. Still no response. I gave up and re-installed a poorly installed disposal myself. Since then, the side that first leaked after their SECOND installation attempt began leaking yet again, and after THREE leaks we now have water damage to our new cabinet. I finally corrected the problem by re-installing myself, but this time with the hardware that was still missing after their first two attempts. The owner did not like a review we posted on another site, and we received a letter threatening to sue us for libel. We let Hollon's attorney know the claims made were gross misrepresentations, including his claim that the major delays to the project were the result of our decision to do our own painting and to order pendant lights. We painted the room before we ever contacted Hollon and have the before, during and after pictures. As for the pendant lights, they were on site well before all unrelated work was completed (and is still not complete). As noted above, he had already twice admitted the cabinet is what caused the delay. The owner also claimed the project took about 4 weeks. We can't make sense of the math given that the job was not complete after almost 10 weeks (and is still not complete). Through his attorney, I proposed to remove our reviews in exchange for a letter of apology and remediation of the outstanding work and problems. The attorney indicated his client agreed to our proposal. After multiple exchanges over the next few weeks, I advised is attorney that 7/1/2016 was our deadline for receiving the owner's correspondence. Nothing came. Guaranteed for life? Won't rest until the customer is satisfied? We believe a professional organization of integrity and emotional maturity would swallow its pride, own its mistakes and live up to its guarantees.
    - Mark S.
  • A
    After presenting my requests they were open discuss options and offer their experienced opinions. We were very please with the end result, the shower looks new and we have a very useful utility tub that looks great in the laundry room.
    - Sherry T.
  • D
    FACTS:
    - Scheduled to come out on 12/19/15.  Cancelled a few hours before the scheduled appt.
    -Rescheduled for 12/20/15.  Arrived on time and was very professional and had some great ideas.
    -12/21/15 - I contacted provider to share some follow details/decisions before provider pulled together a quote.
    -12/29/15 - Provider contacted me to tell me he was working on the quote but it had been delayed for personal reasons.
    -1/10/16 - I followed up with provider to see how quote was coming.
    - Today is 3/2/16 and I have not heard back.


    - Ashley R.
  • C
    Well, we did not seem to connect personally. I kept telling him what I wanted done & he kept repeating what he was going to do.
    I wanted 2 separate wall ovens which would require a support being built in the wall for the second oven and a second electric 220 wire being run to the area. He kept referring to the oven as a double oven & didn't think it needed new electric. 
    He told us that we could buy the cabinets at Home Depot & he would put them in. He did not have a contractor discount for the cabinets. I was very frustrated that he seemed to want to do things his way & not my way which would have made it difficult to work together. When his bid for the work came in at more than $22,000 Over other contractors, it was not a hard decision to choose a different contractor.
    - PEGGY L.
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Kitchen & Bath Remodel Contractors in Union

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