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Home Security System reviews in Union

  • A
    The transition went well and we have no complaints.  We had a serious alarm situation and the call center agent was fantastic.  The absolute best!!!

    I have read a number of dissatisfied customers and recommend you work with ADT directly.
    - WILLIAM D.
  • F
    If you look in the dictionary under "Terrible Service" you should find a reference to ADT.
    A nearby lighting strike took out our ADT alarm system at about 1:30 PM on June 16, 2014.  I called ADT immediately since the siren was going off.  Over the phone they walked me through silencing the alarm.  I requested an immediate service call since we were leaving on vacation at 7 AM the next day.  I was informed it would take a week to get a service technician to our house or I could pay $299 for an after-hours service call. I declined.  A service call was scheduled for June 28th and which time the technician informed us that the lighting had "fried" the system and would need to be replaced. I anticipated a call from ADT the following Monday -- to no avail. I finally heard from them on July 3, 2014 and tried to cancel the system.  Not surprisingly their "system went down" and I had to call back.
    ADT may advertise that they are the largest provider of home security systems, but the service response is among the worst I have ever encounter.
    - Quentin D.
  • A
    Installation was easy, it literally took less than an hour.  The only downside is that the cellular carrier Simplisafe uses does not work on my property.  The cellular was a major selling point for me as it is the only way to remotely access your alarm through your smartphone app at this time.  So, there is no way to access my system through online or via app but the system itself serves the purpose and my monitoring is only $14.99/month with no contract.  Their customer service was also excellent when working with them on the alternatives to using the cellular.  They over-nighted an adapter for free to get the system up and operational.
    - sean w.
  • A
    We contacted Emergency Systems after we purchased our home in October.  Emergency Systems installed the original system for the sellers.  Jerry came out to give us a tutorial of the system and various features and moved some sensors for us.  He was great to work with and is a local company.  There was no charge to come out.  Their monthly monitoring service is around $20.  We've dealt with other, larger companies in the past and are very impressed with the service from Emergency Systems.
    - Kevin M.
  • A
    Dial One responded efficiently to our request for a bid, the salesperson was knowledgeable about the product and the installer showed up as promised and did an efficient job.  The only glitch was that the new control panel is larger than our previous one and he had to return to reposition it because the slight bit of heat it emitted threw off the furnace thermostat above it.
    - Elizabeth S.
  • A
    - Patricia B.
  • B
    - Daniel W.
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Home Security Companies in Union

Companies below are listed in alphabetical order.

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