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Find Top-Rated Taylorsville Home Cleaning Services

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House Cleaning reviews in Taylorsville

  • C

    I sent an email for an estimate on cleaning services late on Thursday night. I got a phone call and an email the following Monday. I did disclose my address at this time. They said they'd have no problem coming out, and we scheduled an appointment for late in the day the Wednesday of the next week

    I got a call on Friday before the Wednesday appointment to ensure they had the correct address. They did. Appointment was still on. I requested time off of work to ensure I could make the half hour window (5-5:30).

    I got two calls the day before the appointment. One saying that they were calling to confirm the appointment, the other saying that they didn't cover my area and would have to cancel the estimate. The woman giving me this news was very polite, but I still believe it was unprofessional that they did not check the address (in one of the counties listed under their coverage - Spencer) before accepting the appointment.

    - Susan G.
  • A
    I purchased a coupon for 2 hours house cleaning with Complete Cleaning Services. I was contacted promptly to set a date. Even though I was a bit out of their service area, they agreed to come at a time I needed as I was hosting a shower and needed help quickly! Their responsiveness and professional manner enticed me to ask for regular service.
    Owner, Suzy Clark, quoted me a monthly price, which was very reasonable, with a deep clean to start. My coupon purchase was applied to the $275 deep clean. The team arrived promptly and listened to what I needed done. For the deep clean, I wanted upholstered furniture vacuumed, all the blinds dusted, and special attention to wood floors in addition to the regular cleaning provided. Some of the work performed: Ceiling fan blades and blinds dusted; floors swept and mopped, carpets and rugs vacuumed, appliances and counter tops cleaned and polished. They cleaned my baseboards and even wiped down all my doors and cabinets! They were very thorough and efficient! 
    Everything sparkled and smelled wonderfully clean by the time they finished.
    Complete Cleaning Services is now cleaning my home on a regular basis. I'm very pleased with their service and appreciate their professionalism. 

    - Deborah C.
  • F
    On the first day no one showed up at the appointed time. I waited for 20 minutes and then I called. I was told he had just left and should be here anytime. A half hour later a young man who was decidedly unprofessional in appearance knocked on the door. A very pleasant young man really. He explained that he had done so well in the required two-week training (that I was assured each person underwent), that he was turned out early (because he was just that good) and I was his second job on his own. So for what was (on paper) to be a 656.00 dollar initial deep cleaning, a young man, not fully trained and by HIMSELF was sent to clean and deep clean a 2700 sq. ft. house with bamboo floors almost entirely throughout (mopping is necessary).
     He showed promise in some areas when I watched as I walked through a room, and his attempts to clean were a complete and utter failure in other areas. Absolutely sub-par. A feather type duster was used on all furniture, no sprays to really clean the surfaces. Their paper work says they vacuum all furniture including under the cushions. He took his feather duster and swiped the top of the upholstered couch cushions. When I asked, he said "no, this is how we do it". WHAT? The top of the fridge was untouched as were all cupboards and drawer fronts. Underneath the cabinet edges were standing bits of food and lint. I was told all bathrooms and kitchens were cleaned on hands and knees. They were untouched underneath all kitchen floor level cabinets. Items were not picked up and cleaned and obviously the surfaces they sat upon were not cleaned either. Basic cleaning 101. A small example was that he didn't go under a standing washstand that sits catty corner. It sits up on high legs. From a distance I could see (later) that he merely took the vacuum until he came in contact with the piece of furniture. The whole back corner area of the floor was covered in dust and had three separate dogs toys. I was able to take my finger through dust on the buffet and leave a mark. It had been untouched.  I took pictures of many of the missed things that were pathetically obvious and made notes that took 2 sides of an 8 x 11 piece of paper. I found other missed areas as time went on. I called the office two hours before close. No response. That was a Friday. They were open Saturday and did not call back then either. Finally they called Monday and said they would send someone to fix it. I didn't feel well and asked for Tuesday. They said it had to be Wednesday. So five days later they sent a woman who was to just do the places he missed. She was supposed to be there in the morning, however again, someone had not shown up for work and this woman got here around 11:30. I could have used that time to run errands. I never did have the luxury of a fully cleaned home in one setting that was to cost me 656.00 but was dropped to 256.00 since I signed up. If I cancelled I was informed that I would owe that original 656.00. What a racket. Now the house is cleaned in spots and five days dirty everywhere else, and the "fix it" woman missed vacuuming and mopping a large section of floor inside the double doors leading to the back veranda (high traffic area). Simple things. They were to come last Friday and called ON Friday to say they couldn't due to weather. I said no problem, I figured my new day was Wednesday since that would be two weeks from the fix it visit. Later I realized we were having a family gathering this week-end and called my contact to ask to keep it Friday as originally scheduled she said yes and that she would call me and tell me who was coming and at what time. I had been hanging around puttering and working Friday morning with no word and no one showing up at my door. I finally called. The woman assigned to come this morning "didn't come to work".  So "L" will be here at 1:30 who has been there almost a year. I will "love" him she said. I could have gone to the grocery to prepare for the family gathering or any other necessary errands could have been completed but I was hanging around waiting for my professional cleaner to arrive. "L' showed up in very dirty attire and it was 1:30pm. I said "I guess you had another house to clean before coming here", and he said "I've had two". Cleaning two houses properly in 5 hours (by himself) is impossible unless they were tiny cottages. I said "are you okay or are you beat?", he said he was beat. I didn't feel it was fair to ask this guy who said he had no plan to come to our home originally, to now have a 2700 sq. ft. clean thrown on him and I deserved a fresh and rested person to properly clean for 149.00. I made it clear how terribly unhappy I was with all of my dealings with Merry Maids thus far. When Jerri came to the home she sold me on their program of excellent training, having the same person whenever possible, and how wonderfully my house would be cleaned. She also mentioned how someone wanted to get out of their contract (no surprise there), and she seemed pleased that they had signed a contract so they would not be able to do so. Evidently it seems that Jerri may no longer be with them. I am not positive but that is what one of their employees mentioned to me. I have already spoken to my credit card company, in fact I called that first day of "service" and they said to give them a chance to make it right, but if they didn't provide the services described in the contract then there would be a dispute filed. There is now an active dispute in progress and the first large payment for the "deep clean" has been reimbursed. I most definitely gave them enough chances, I really wanted it to work, I needed it to work!!
      This is the first time I/we have not checked reviews prior to hiring. We actually had a different Company in our minds with a very similar name. Reading online reviews (after the fact) on Yahoo, Yelp, and Angie's List, we would have known to run like mad. After the gentleman "L" left yesterday without cleaning (mutual agreement, he too was clearly frustrated) I started deep cleaning all of my cabinets and wooden furniture to start making ready for the family get together. I have a ton of cooking to do as well so this is most unfortunate. Not to mention I am healing from an injury. I heard my phone ring in the office as I sat cross-legged on the floor scrubbing cabinets. When I looked later it was a woman from Merry Maids. Her message said "the reason I am calling is, umm, give us a call." I didn't call back, as I was too busy cleaning.

    - Robin R.
  • B
    The owner came to my house and gave me a price estimate for cleaning my house the first time ($120) and then a rate for a bi-weekly service. 
    When they came to clean, she came herself with another lady and they did a great job.  No complaints about the quality of their work.  I thought at the time it was the best cleaning I'd ever gotten at that house, and I've been through several services.
    She quoted me $120.  Then when she left, she didn't want me to give her a check, which was a bit odd.  Later I got an invoice for $30 more than we'd agreed on.  She said t was because it took longer.  Which would have been fine if she'd asked me, "Hey, do you want to pay an extra $30 for me to stay another hour?"  or if she had quoted the job as an hourly rate in the first place.  I wouldn't have quibbled.  But she quoted it as a single job for a single price, and didn't ask my permission about going over that price, just sent me an invoice later.  That felt sneaky, and left a bad impression.  I did not pay the extra $30.  I sent a check for the agreed on $120 and she agreed to that with only a little grump.
    My big problem came because I had agreed to a regular service, and the only time slot she said she could give me was at 8 a.m. on a particular week day.  I have a new baby (1 month old at the time), and getting myself and the baby and the house ready at 8 am was quite an achievement, only to have them call at 7:50 and tell me they weren't coming.  They did that TWICE.  The second time I declined to re-schedule, and I have not used their service since.
    - Teresa W.
  • A
    They were great! Holly and Ashley did a wonderful job. They are very good at what they do, professional, timely, punctual, they will be cleaning for me again.
    - Devra C.
  • A
    Fast response, great price, did job in a timely manner. Did a fantastic job. House looks beautiful! Met competitors estimate.
    - Della S.
  • B
    - michael A m.
  • A
    Was a great experience
    - Jessica L.
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Home Cleaning Services in Taylorsville

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