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Water And Smoke Damage reviews in Somerset

  • F
    They missed 3 scheduled appointments with no phone call or message that they would not be here as scheduled.  The machine they brought to dry out the basement (large de-humidifier) leaked water into my basement and caused more damage than the original flood.  The person who responded to my call told me that they would make repairs and shampoo the carpet that was now badly damaged by their defective equipment.  When it came time to make the repairs, they denied knowing about it and charged me for the repairs.  It took a call from my insurance agent to the regional boss to straighten it out.  Even then, they did not show up to make the repairs as promised.  After receiving the check from the insurance company, I withheld their payment because the job was not finished as promised.  After a few weeks they called threatening me with action if I did not pay.  I explained the situation to them and again it took a call from my agent to the regional boss to get straightened out.   The people who finally did show up to fix it were nice and professional, but by that time I had had enough.  I WILL NEVER USE SERVPRO AGAIN.
    - jack m.
  • A
    Our hot water heater malfunctioned last month, we were completely floored when we returned home to find water in our basement up to our ankles. Thank God for the emergency response from Godby and Godby. I was busy with a shop vac when they got there, within 1 hour of calling. It was nearly 12:00 in the middle of the night but they were very helpful and stayed well into the night to make sure they got as much of the water up as possible before going home for the night. They made sure to disconnect the power downstairs (which we hadnt even thought of in our frantic state!!) They made sure to complete the job from start to finish in a timely manner. We rented (from them) several industrial fans and dehumidifiers before we eventually had to replace the flooring. They tried to save it. They did manage to save our furniture and most of our belongings were saved due to their fast response. Hope i dont have to call them again!! BUT if I do have this disaster in the future I will definitely be a return customer! Thanks Josh!
    - Ashley H.
  • A
    It was the wee hours of the morning when I went upstairs (an area seldom used) to find the carpet soaked with water — apparently coming from the bathroom.  Called Scott at Somerset Restorations, and left a message.  He called me back at 4AM (yes, 4AM!!!) and said he could be at my house by 8:30AM.    He arrived promptly, trouble-shot the issue, explained it to me, and fixed it!  He even brought out a dehumidifier, which he left at my house for a week (at no additional charge) to dry out the wood and the carpet.  He also installed a cabinet over the tub in my main downstairs bath as an additional project.   He was prompt, courteous, professional and did a GREAT job!  I'll definitely use him again for any number of projects in the on-going renovation project I call home!
    - Lisa S.
  • A
    Thank you so much! 24/7/365 service you can actually afford.
    - Ashley H.
  • A
    Went extremely smooth with no problems. They were very prompt and returned all phone calls. Would hire again and recommend to anyone that has some work that they are the ones to use
    - Laurie H.
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Water And Fire Damage Services in Somerset

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