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Hvac Repair reviews in Smithfield

  • A
    Jeff did an amazing job.  Not only did he respond within a couple of hours... we live quite a ways out of town, but had a new replacement fan on his truck and was able to fix it on the spot.  He also topped off our refrigerant.  Great job, but he didn't stop there. 
    This was a home warranty job.  I paid him up front, which I expected and is only right.  Although I was reimbursed, my warranty company was very hard to deal with.  They wanted to speak with Jeff before authorizing work.  After I was on the phone 20 minutes, I told Jeff to go ahead and start the work, as I couldn't expect him to stand around all day.  I gave up on my warranty company well after an hour on hold.  Jeff offered to call them back.  He suffered through two or three attempts before finally reaching them, verifying the problem, justifying the cost, and getting my reimbursement started.  He did not have to do this, but was very diligent and willing to help me with reimbursement.  Outstanding job.
    I was very impressed and will call him for any future HVAC (or plumbing) needs.  We highly recommend Jeff at PPHVAC!
    - Gina H.
  • A
    Josh was great showed on time went over all the details of the job. Researched my warranty and found a way to save me money. Inspected my ac for anything that could cause trouble for us later. Very nice professional young man. Didn't try to up sale. Butterfield Hvac is now the first I'll call and worth waiting for to do the job
    - jeff h.
  • F
    In 2010 we had a humidifier installed on our furnace for the sole purpose of keeping our hardwood floors from cracking. Since installation this humidifier has never worked properly. What's worse is the people working at Robbin's are extremely rude and unhelpful. Twice when talking to them about problems with the humidifier, I've been hung up on. One of their servicemen came out to check the system when it wasn't working and told us it was fine and working properly. When I called the following week to say I still didn't think it was working, they sent another repairman who informed us it was NOT working and the humidistat part would need to be replaced. Our most recent experience with them began this past week when I called and asked them to come out again (they had already been here back in November). I was told they would send someone, and that I would NOT be charged. When the repairman left this morning, he told me it was fixed and slapped a $120 bill down in front of me. He then informed me "they just couldn't run out here for free every time we had a tiny problem." I signed the bill, stupidly. The worst part is, after he bullied me into signing the bill, we realized the system still was not working and he had to return an hour later.
    - Jessica K.
  • A
    unknown
    - James D.
  • A
    They are neat and clean. They come out when I need them.
    - Johnny Y.
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HVAC Contractors in Smithfield

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