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Find Top-Rated Shepherdsville Window Replacement Installers

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Window Replacement reviews in Shepherdsville

Real People ~ Real Reviews ~ Real Results

  • Excellent. Chuck Story had some great ideas for the doors, and we customized the rear entrance. Martin and his team of installers were a joy to work with. Very efficient, clean, and organized. One of the few companies I have used twice for the same services, in different homes. Great firm to deal with.
    - Michael H.
  • Have worked with Chuck Story in the past and he is very professional with great home interior design ideas. I had the pleasure of having Martin and his team install the windows and doors. Excellent job. Would highly recommend.
    - Michael H.
  • We were very satisfied with creative tile. I would definitely hire them again. They were very prompt, communicated well, and kept the worksite as clean as possible. We had a large tub removed and replaced with a large shower. It is beautiful and the tiling job is perfect.
    - Lydia P.
  • Was slow to start due to weather. Once started they were fast and efficient. Decent and comparable prices. Do make sure your instructions on what you want is clear as they sometimes get lost from manager to worker. But manager will make it right in the end. I would .recommend them and am planning to get more work done by them.
    - carl j.
  • Extremely clean could not tell that work had been done, Due to the fact that there are very few true repairmen in the window business had to wait, but does the work in the order that the contracts are received.( I had contacted all the major window companies, they sent salesmen out and tried to sell new windows at costs of 12 to 20 thousand dollars) Does not leave one project unfinished to go start another. Very personable and knowledgeable about windows and doors, been in business for over twenty years.

    - Doyle J.
  • Adam originally gave me 2 estimates for fiberglass windows -one for 2 windows and one for 4 windows.  Fiberglass windows were heavily pushed -but were outside our overall budget.  Adam called and asked if we we're getting other estimates.  When I told him yes and that the prices that he quoted ($4,600.00 for 4 windows/ $4,300.00 for 2) were outside our budget, he asked if he could send another quote by email.  He sent me another quote for 4 vinyl windows at $1,715.00. 
    Unfortunately, we had unforeseen costs come up with a termite inspection.  I called Weber Windows and explained about the unexpected costs.  Told them that we would like to get 2 windows in my son's room now and then do the other 2 in our bedroom after the termite service was taken care of.
    Adam called me back and told me that the 1,715.00 would still stand - whether I got 2 windows or the 4.  Wait...WHAT?!  The only way I could have just 2 windows put in - was if I paid for 4?!   Is that even ethical?!   He went on to explain that it's because they have to pay their contractors for a full day's work - whether they put in 2 windows or 10.  That it would cost too much for Weber to put in just 2 windows.  I was left thinking... Well, okay as long as Weber gets what they can afford - never mind what I can afford.
    He did tell me that he was sorry, but there was nothing they were willing to do about the price.  He also continued to pressure me during the call to get all 4 windows installed.  I felt like he was trying to strong-arm me into something that I had already explained that we couldn't afford.  I finally just terminated the next appointment and told him that I would contact another company to do the install.  He was okay with that.
  • I thought when I called everybody was real friendly.  The salesman explained really well what they would do.  They gave me a pricing on different windows that I wanted.  The only bad thing was that he said I would be called by the installer within a within a week and I didn’t hear from anybody.  I called and nobody called me back and then I called again and I talked to someone else and they said they need to speak to an installer and I still didn’t hear from anybody.  I thought the price was a little high and getting things done in Kentucky is expensive compared to New York.   Not to call somebody back is not professional.  When they did the windows there was a problem with one window and they caught it right away and they called their boss and to do something about it as it was not working right.  He didn’t call the workers back and we just tucked the window and left it like that so the guys will come back and repair it.  The guys that were here doing the work were great.  Everything got so messed up because of the huge storm.  There was a lot of hail damage like broken windows and vinyl siding and people were scrambling everywhere trying to get the repairs done.  They also had a tornado go through.  It was the salesman fault because he didn’t say they are so packed up so I don’t l know how long it will take but he made it sound that they will be here within the week.
    - Tony C.

  • I called and the father takes all calls, he said he is retied, but his son does the repairs.

    He said he would have his son call.

    It's been almost two weeks, he has never returned my call.

    I will never call Rileys Home Improvements, again.
    - Sharon W.
  • They did a fabulous job. Their price was very reasonable, they were courteous, timely, professional and left a clean work site. HIGHLY RECOMMENDED. The work performed was top notch. We would use them again.
    - HEATHER D.
  • Excellent. Work finished and completely cleaned all work areas. House is so much warmer with new doors and triple pane windows. Second time I have used them and they are the best in the business.
    - Michael H.
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Window Replacement Installers in Shepherdsville

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