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Plumber reviews in Shepherdsville

  • A
    Performed a septic inspection and pumped out the tank on a house we were buying. They were on time and professional. They explained their findings to me and emailed a report the next day. I would definitely hire them again.
    - Julie M.
  • A
    Service went great today! Payton was very professional and kind!! He understood the importance of getting our problem taken care of quickly and arranged to have Ryan D. come out and give us an estimate that very day! Ryan was very professional especially with his majestic beard! He was real with us and helped us through a very tough situation. Ryan made me feel comfortable about the crawlspace under my house because if he can go down there with his amazing beard, I can definitely do it too!
    - Maddy C.
  • D
    Never showed twice for water heater estimate. Pricing 4 times higher than other estimates on flooring job, almost twice as high on bath remodel. But salesman was very professional and courteous and prompt and gave detailed job description.
    - steve k.
  • A
    Danny kept in touch with me to determine the best day to come out in regards to weather, and showed up on time. He was professional and personable, and even though my septic tank was not in a convenient spot for the truck, nor readily accessible, he made it work. He offered advice about keeping the septic clean. I highly recommend Duncan Septic!
    - Carl P.
  • A
    We were very satisfied with creative tile. I would definitely hire them again. They were very prompt, communicated well, and kept the worksite as clean as possible. We had a large tub removed and replaced with a large shower. It is beautiful and the tiling job is perfect.
    - Lydia P.
  • D
    1. A plumber from Parker Plumbing arrived to resolve a routine plumbing issue, a clogged drain.  The plumber stated that they could not resolve the clogged drain and that holes would need to be cut in my walls to access the drain lines in order to remove the clog.  I requested a second opinion and the second plumber from A1 plumbing resolved the issue in 30 minutes!!

    2. During the service call from Parker Plumbing one of their plumbers dented the front of my refrigerator door with their ladder. The
    supervisor/owner (Mr. Parker) viewed the damage to our refrigerator and stated it would be repaired, but it?s been two months and it still haven?t been repaired.  Mr. Parker stated he did not have insurance to cover this type of damage.
     
    3. I have talked with Mr. Parker multiples and sent him all the info on our refrigerator in order for him to take care of the repairs but
    it?s been two months and so far there have been no results and no indication the damage will be repaired. 

    -- Inexperienced plumbers sent to resolve routine issues and not able to resolve the issue.
    -- Damaged caused to personal property with no indication it will be corrected.

    David Burden
    801-309-1203
    david.burden123@gmail.com
    - David B.
  • A
    How did it go???   These folks are awesome !!!  I reached out to them via Angie'st list on the night of 1/1 and they had Mike out at my house on 1/2 to perform the work.  They were running a $599 special on Bradford White's and that's what I have and like.  I'd found a similar unit for $540 before shipping and me paying someone to install, this deal was WAY better.
    The unit Mike installed on 1/2 had a few small dents on the side.  I assumed I might get some excuses or something about this being OK.  Instead there were no questions asked, they sent Mike back out and he replaced it again.  Very honorable of them and professional - I'd use Dauenhauer anytime.
    - Joshua V.
  • A
    We had just purchased a washer and dryer and the washer was not working properly and we had no idea what the problem was. The appliance company came out and installed another appliance which did the same thing. We called Adam's plumbing who came out quickly. The washing machine is now performing at desired levels. We had used their service for a water heater installation a few years prior.
    - Cecil J.
  • A
    He was very efficient.  He quoted me a price and within 30-45 minutes he was done.  He had all parts with him and everything works great.  I was able to use the coupon offered on this site so it was all done quickly, efficiently, and I got everything taken care of in one visit, which was great for me.
    - Sandra M.
  • C
    This is the e-mail I sent to the management at JHP explaining my experience. They sent someone out the next week to test my water heater at no charge to me and replaced my shower head with a generic 2 GPM which worked well enough. I put a brand new 2.5 GPM head on and it lasts about 30 Min before going luke warm. This is apparently enough to pass all the GE tests, but I find it unacceptable for the $890 price. JHP has not attempted to contact me since, nor have I them; it's good enough I guess. I WILL NOT be using JHP in the future nor will I EVER buy another GE APPLIANCE.
    and quot;Angela can verify that I left a message while you were out on surgery and I have left at least 4 messages for you at various times over the past couple weeks since you have returned from surgery. (I’m glad you are doing ok.) This is all in regards to my 50 Gallon water heater’s lack of performance. When I called you for the first time in mid-January. I stated that my current 48 gallon A.O. Smith water heater used to be great, but after 9 years it only lasts for 1 shower. You confirmed that it sounded like a problem. It could be sediment buildup or a dip tube and you offered to try and repair for $400ish or I could just replace it. I opted to replace it given its age with your company over your less expensive competitors (Lowe’s) because of your candid demeanor and your profound promise that you and Home Depot stand behind their products and that you offer the best service around. I liked you, so I spent $890 to have a multiple shower household again. Your installers were fast and friendly. From the very first shower my wife took, she complained to me. We have timed it multiple times, it only takes 18 min on a 2.5 gpm shower head with a typical hot/cold mixture to go cold. You may remember that I called you shortly after our Jan 15th installation with this complaint and you stated that the ground water could be colder than average causing this; and you acted flabbergasted when I told you we have 2.5 gpm shower heads and that we needed a 1.5 gpm shower heads. I gave it some time for the weather to warm up before I started looking for a 1.5 gpm shower heads. Home Depot and Lowes do not sell any as the industry standard appears to be 2.5 gpm. I called you again to discuss the issue and you told me to call GE to do some troubleshooting and request them to send your staff out to test it. This came as quite a shock because of your overwhelming promise in the beginning to “stand behind your products”. Regardless, I called them and you were not listed as one of the authorized repair companies. I called and spoke with Angela who also confirmed, you are no longer one of their authorized repair companies. This also came as quite a shock since you are associated with Home Depot. After discussing my issue with them, it turns out that that they only guarantee 70% of 50 gallons which means an 18 min shower is about right to them. So, If I were to schedule a test call with someone and it turns out that the Water Heater is working to their standards, then I would have to pay a trip charge to another plumber. Since then I have left multiple messages to discuss what our options might be at this point. I feel incredibly misled from the very beginning. I feel like my problem has been placated in hopes of it going away. I feel like I have paid $890 for a water heater that performs about as good as my 9 year old model. I will not make any demands or threats here. I simply ask that you try and look at this from my perspective and do everything within your power to make this right and let me know what that will be sometime next week.and quot;
    - Terry M.
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Plumbers in Shepherdsville

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