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Find Top-Rated Shepherdsville Flooring Installers

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Flooring reviews in Shepherdsville

  • A
    Excellent service and quality of products and workmanship. Mehgan was great at consulting and suggesting ideas. Gordon and JR did an excellent job on the floors, Lumbermans crew of Charles and Ken made the countertop install look great. Tile crew was excellent with the new shower and backsplash. Very punctual and wonderful cleaning when done each day.
    - steve k.
  • A
    We were very satisfied with creative tile. I would definitely hire them again. They were very prompt, communicated well, and kept the worksite as clean as possible. We had a large tub removed and replaced with a large shower. It is beautiful and the tiling job is perfect.
    - Lydia P.
  • A
    workers arrived at specified time to remove carpet & pad from basement. work was completed in a timely manner with all materials removed and space cleaned up neatly. then workers applied anti-microbial cleaner to floor. after 24 hr drying period installation crew arrived the following day to install the selected carpet and pad. all work completed and area cleaned up neatly.
    - Thomas W.
  • B
    Had some problems, but they were eventually taken care of, hence the B rating, it should probably be lower, but they did their best to remedy.  Want the details?  It's a long story, but I'll try to summarize.
    The owner's son, Patrick, arrived early.  Sharp kid, 25, who seems to know his stuff about carpet.  Before I could get there, he was pitching my wife on how hard the job was going to be.  Hours of grueling work to re-stretch two carpet areas.  Due to that potential cost, I agreed to have 1 stretched and 1 replaced.  It took him 20 min to determine the price to replace the carpet in 1 area (seriously) and 30 min to stretch the 1 area.  To my surprise, he still wanted the $175 for the stretching job.  Since it's what I agreed to, I reluctantly paid him.  I also cut a check for the replacement area, $575 so he could order the materials; again strange process, but whatev.  I get a call the next morning stating they could install on Thursday.  I call him back, he couldn't answer, so I called the store to explain, I have a FUNERAL on Thursday and asked if Friday would work.  They confirm with him that Friday at 11:00 is fine.  While I am BURYING MY GRANDMOTHER on Thursday, I get call after call, assuming it is my work, I ignore; nope, it's Korfhage, they are at my house ready to install carpet I had re-scheduled for the next day.  I didn't realize it was them till 1 hour after our scheduled time on Friday when I called to ask where they were.  I was told "we tried to call you yesterday numerous times and you weren't home."  Eventually, they get to the bottom of it, but ultimately, they couldn't install me on the day they had agreed due to internal scheduling issues, but got me scheduled and installed on Saturday.  Inconvenient, but not the end of the world.
    Looking through all the "brag" paperwork, it suggested I call Doug who would LOVE to hear about my experience.  So I call, tell him a little bit of the story, and he says, "can I call you back? I'm in a warehouse and can't hear too well."  Sure.  Little did I know I was calling the owner and I get a call back 30 min later from the owner's son Patrick.  Now I'm in the awkward position of telling the guy that I feel ripped me off and scheduled improperly did just that.  He takes no ownership in the scheduling issue blaming me (yes, me for not calling his cell more frequently) and the staff for not informing him more directly.  He claimed the excessive charge for stretching was for insurance purposes.  He reluctantly offered to give me $50 back.  I suggested to give me $75 which would still pay him $200/hr (more than I pay my doctor) for stretching and $75 of profit on the new room (as agreed upon).  Rhetorically he asks, "so you don't want us to make any profit?" Then passive aggressively agrees to the $75 credit stating, the customer is always right and it would be on my conscience.  Blown away, do whatever, it's $75 not a million, just have someone come out to look at the seem.
    Doug, owner, father, calls me to schedule the inspection of the job and fix seem, apologizes for the experience thus far and ensures me he'll make it right.  He arrives on time in professional dress.  He inspected everything, even hammered down a tack strip on his hands and knees in his slacks.  He listened, genuinely apologized profusely, and humbly said he would cut a $150 check for all the trouble.
    Although it was an overall bad experience, I can't give anyone less than a B when they go to such lengths to make it right.
    - Terry M.
  • A
    The product was very good, and when there was a scratch on the linoleum after they moved the refrigerator, they immediately replaced it.



    |



    |Great job.
    - Margaret H.
  • A
    I called Korfhage flooring on Monday, Mike came to my home on Tues., I told them over phone what I was looking for and Mike picked out perfect samples to show me. I could not believe how wonderful the pricing was! Carpet will be shipped this week and installed next week! Mike was very friendly, extremely helpful and courteous. I will use Korfhage flooring for all my future carpet/flooring needs.
    - Angela r.
  • A
    I had purchased some wood floors from them before as well. The washer and dryer was probably $1500 and the refrigerator was $700. The customer service was wonderful. They did a very good job of making sure that you know that what the difference in the products and the brands that they carry, and making sure that what you bought meets your needs. They have been doing things to our house about 13 years now and ever since they have done a fabulous job and I would use them again in the future too.
    - Terry H.
  • A
    They were extremely professional. We have very large furniture in our bedroom. They moved everything out to do the carpeting and then put it all back together again. I had one problem with the stairwell. I called them about it and they came out within two hours.
    - LORRAINE M.
  • A
    Was very pleased overall with quality and price. Everyone was very professional. Would recommend to friends and family.
    - Pamela J.
  • A
    Very professional, on time, love the outcome
    - Pam B.
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Flooring Installers in Shepherdsville

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