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Assisted Living reviews in Shepherdsville
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The rehab side was a B or C because of lack of assistance for the patient. The workers are under trained or do not appear to want to help the patients. My mom hated it. The observations by her were that they were not very sanitary did not want to help patients that needed them the most. The food is not good and many times they run out or you do not get what you order. The dining area is utter chaos and does not run smoothly. This side is poorly managed. My mom got good therapy from Provider name locked. . She liked him and he helped her. I would not recommend this rehab section of southern hills. She moved into the assisted living side reluctantly but is very happy with it. Provider name locked. the director is fantastic and she gets more care and attention and the employees are much much better. They care about the patients and everyone is friendly and appears to love the people they are taking of. This part of Provider name locked. is excellent. The only thing they need to improve on is food quality and variety. The food is better than skilled living side and the dining room is organized and runs smoothly. This side really is an A. Mom is needing lots of personal care and they are meeting her needs and doing a great job.
- Jana L.
When my brother contacted the company, he was already in a licensed state facility. When my brother spoke with Provider name locked. , they told him that they could take him to his appointments. Once he got moved into the home the first time he got sick they told him he would have to wait until someone could take him, and made him wait in his room. He eventually just called a taxi to take him to his appointment. They told him that they provided great services, when in all reality they did not. He recently got sick, and got sent to the hospital, They did not call us to inform us of what happened. when my Provider name locked. called Provider name locked. Angels Provider name locked. to ask if his father was okay, They then told him that he had been sent to the hospital a week ago. They did not know what hospital he was sent to so he had to call around to find his father. After finding his father, he found out his father had passed away the day he was sent to the hospital. Provider name locked. Angels Provider name locked. did not contact anyone in the family what so ever. Be careful about sending a loved on to this group, because of the moral and ethical treatment this company lacks.- barbara R.
The staff are wonderful- friendly, compassionate, and they really care about the residents. Nice amenities, active Activities Programming. Very grateful that we found Provider name locked. . I recommend 100%.
- Maria L.