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Internet Provider reviews in Shelbyville

  • F
    When I signed up for service I informed the agent that I was only paid once a month and would like to be billed on that date (or after).  She was very happy to work with me and scheduled my bills to be due on the 13th (I get paid on the 10th).  That was the case for the first month but every month afterward the date was earlier and earlier ( the 10th- then the 8th- then the 6th)  When I called to remind them that upon setting up this account I was told I would be billed on the 13th they told me the only way they could do that was for me to cancel my account, losing my phone number and start a new one with a new phone number.  So instead of all that headache I just made sure I had the money left over from last months paycheck for whenever AT&T would decide they wanted payment.
    After having AT&T home phone and internet for 6 months (one late payment- all the rest on time) I got a bill in the mail informing me that due to  my credit score they were going to start taking their bills directly from the account I last paid them with.  (Thankfully this was my own debit card. I would hate to think what would have happened if my own funds were low and I was using a family members account.) I couldn't believe they weren't even asking me this- they were telling me.  How could I have been just fine for 6 months and all of a sudden they decided to check my credit?  It wasn't any worse than it was when I first signed up for service!!  I called 3 times to ask/tell them not to do this.  Several agents told me they were taking the automatic debit out of the computer and I wouldn't be charged directly. Unfortunately the money came out of my account anyway.  It didn't matter that I never authorized them to do this and even specifically asked them not to.I had to change account numbers with my bank just to avoid this in the future. My internet frequently quit working. It would freeze up regularly on either the computer or wireless on the Wii watching Netflix.  I don't think I made it through reading and writing a response to one entire email without interruption in the year I had service.  Nor have a watched a movie (or even half an hour) uninterrupted.  I finally cancelled service last month after my internet wouldn't work at all for three days.  30 minutes on hold every day (on lunch) and nothing accomplished.  The agent did tell me they could offer me a $10 discount to retain their services but $10 isn't worth the headache!!
    - Melinda T.
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Internet Service Providers in Shelbyville

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